In this month’s offering of 31 Days to a More Effective Compliance Program, you will learn about training and communication techniques that the CCO can use to provide a well-rounded role as a CCO and facilitate a much more holistic approach to compliance in your organization. Best of all, the techniques discussed are available at little to no cost. You can do things in your method of running the CCO positions and innovations that you can bring to the compliance function in your organization.
A 360-degree view of compliance is an effort to incorporate your compliance identity into a holistic approach so that compliance is always in touch with and visible to your employees. It is about creating a distinctive brand philosophy of compliance centered on the customers of your compliance program (i.e., your employees). It helps to anticipate all the aspects of your employee’s needs around compliance, especially when compliance is perceived as new, something that comes out of the home office, or as the Land of No. It allows you to build a new brand image for your compliance program.
The objective is to build trust for the 360-degree process by determining if the goal was achieved. You can utilize surveys or focus groups to assess the impact on your target audience. Focusing on your customers of compliance allows you to identify gaps and improve the communication process for your compliance program.
Three key takeaways:
- Remember the definition of 360 degrees of compliance communications. It is an effort that moves the compliance identity into a holistic approach so compliance is always in touch and visible to your employees.
- What is your objective? What are you trying to do with your 360-degree view of compliance communications, and how are you using that mechanism to deliver the objective your compliance program desires?
- You need to evaluate if the message has been delivered, has been heard, and is being implemented.
For more information, check The Compliance Handbook, 3rd Edition, available here.
