The Compliance Life details the journey to and in the role of a Chief Compliance Officer. How does one come to sit in the CCO chair? What are some of the skills a CCO needs to success navigate the compliance waters in any company? What are some of the top challenges CCOs have faced and how did they meet them? These questions and many others will be explored in this new podcast series. Over four episodes each month on The Compliance Life, I visit with one current or former CCO to explore their journey to the CCO chair. This month, my guest is DeAnna Nwankwo who served as Corporate Compliance Officer for Core Laboratories from 2003 May 2020. In that capacity, she led Core Laboratories ethics and compliance activities.
As CCO, DeAnna reported to the general counsel and secretary and to the audit committee of the board of directors. She was responsible for formulating and implementing Core Lab’s ethics policies and procedures, including its Code of Ethics and Corporate Responsibility and making sure they were communicated and trained upon across the company. DeAnna managed the company’s employee Helpline resources and served as a final internal resource which concerned parties could communicate after other formal channels and resources were exhausted. As Corporate Compliance Officer, she was authorized to implement all necessary actions to ensure achievement of the objectives of an effective compliance program. In her role, she collaborated with other functional departments (Internal Audit, Human Resources, Information Security, etc.) to receive and direct compliance issues to appropriate resources for investigation and resolution.
In this third episode, we consider the importance of a CCO building trust, being honest and having high ethical standards. DeAnna discusses how managing the helpline is not only so critical but also an important resource of information for every CCO. She discusses the importance of reporting facts, and not your opinion in fraud and ethics investigations. She also notes that in every investigation, there are teachable moments. Finally, although DeAnna has a QA professional background, she cautions to never forget the human factors in every investigation.