Host Zachary Green interviews Dalton Hatch and Steve Eager, owners of Eager Plumbing, LLC, about how their plumbing companies rapidly merged into Eager Plumbing with investor/mentor Jeff, after Steve persistently reached out to Dalton following a podcast.
They explain how Aaron Plumbing (custom home new construction, started over 30 years ago) and Hager Plumbing (service) became two divisions, and how Dalton’s service systems and culture complemented Steve’s construction-focused background in oil and gas and commercial building. They describe building a transparent, team-first culture, involving field plumbers in estimating, investing in people, and improving operations through software and AI (for estimates, customer-friendly invoice summaries, policies, training, and navigating commercial job documents). They discuss major hurdles like account transitions, fraud during an attempted school donation, building and later replacing a service price book, scaling from a small shop to about 30 people, and the workload and family sacrifices required. The episode closes with a customer pitch for service across San Antonio, Boerne, Fredericksburg, and Kerrville, a recruitment call for unhappy plumbers, and their vanity number: 830-999-PIPE.
Key highlights:
- From First Meeting to Fast Merger
- Building a Culture Before Building the Business
- Modernizing a Traditional Trade
- People First, Always
- Partnership Without Ego
- Using AI and Technology the Right Way
- Customer Service as the Ultimate Differentiator
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