Creativity and Compliance: Change Management, Fun, and User Experience: Driving Engagement in Compliance

July 24, 2026

Tom Fox and Ronnie Feldman host Caveni Wong on Creativity and Compliance to discuss how change management principles align with ethics and compliance by focusing on influencing behavior rather than prioritizing “defensibility” alone.

Wong describes her 20-year compliance career across consulting, service providers, and in-house roles, plus change management work at Ernst & Young and IBM. The group emphasizes stakeholder involvement, relationship-building, and user experience (UX) across the full risk management lifecycle, arguing that engaging, creative, and appropriately short training and communication improve attention, retention, approachability, and trust. Wong shares examples like creative visuals, World Cup goalie analogies, and “two truths and a lie” during M&A integration to humanize compliance and build credibility with leaders. They discuss measuring effectiveness via evaluations, recall questions, engagement, increased speak-ups, and more HR/compliance inquiries, concluding that compliance success depends on not forgetting people.

Key highlights:

Compliance Meets Change
Beyond Training to Risk
Human Connection at Work
Creative Training Examples
User Experience Focus
Measuring Real Impact

Resources:

Ronnie

Ronnie Feldman (LinkedIn)
Learnings & Entertainments (LinkedIn)
Ronnie Feldman (Twitter)
Learnings & Entertainments (Website)
Compliance Confessions – inspired by “Mean Tweets,” these 90-second commercials address misconceptions and excuses to promote a speak-up culture and the E&C team as positive and helpful.
E&C Training Jams – a soulful singer banters with ethics & compliance, explaining policies, sharing examples, and debunking excuses.
Tales from the Hotline – Real, speak-up-themed stories about workplace behavior gone wrong.
Workplace Tonight Show! – E&C meets SNL Weekend Update explaining corporate risk topics and why employees should care.
60-Second Communication & Awareness Shorts – A variety of short, customizable, music and multimedia, quick-hitter “commercials” promoting integrity, compliance, speaking up, and the E&C team as helpful advisors and coaches.
Custom Live & Digital Programing – Custom creative programming that balances the seriousness of the subject matter with a more engaging delivery. After all, you can’t bore people into learning.