Some of the biggest mistakes made when handling a crisis are not dealing with the problem head on, thoughtless or insincere comments, lack of communication with stakeholders, unprepared spokespeople, getting defensive after receiving backlash, or, sitting back and letting the problem grow. Domino’s, Sony, Samsung, BP, United Airlines, Equifax, KFC, are all good examples of companies who stumbled with crisis management. Organizations should study these crises and learn from the mistakes! In this podcast Jonathan Marks provides an overview of crisis management and its elements – prepare, respond, contain, recover, and remediate. He also discusses the board of directors role.
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