Innovation comes in many areas, and compliance professionals need to not only be ready for it but also embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. In this episode, host Tom visits with Tim Morss, CEO at SpeakUp, about the evolution of speak-up systems from the employee perspective.
Morss describes his background in compliance technology and SpeakUp’s global footprint, emphasizing that employee expectations favor frictionless, mobile-first, intuitive reporting with transparency and feedback over 800-number hotlines and complex forms. He notes common program gaps: hard-to-find reporting channels, poor mobile experiences, overreliance on telephony (especially problematic for non-English speakers), insufficient guidance on what to report, and weak trust due to lack of follow-up and perceived inaction. They consider generational preferences, privacy-aware deployment, such as QR code placement, and AI use cases such as multilingual voice intake for illiterate supply-chain workers, while cautioning against unsafe AI practices and autonomous decision-making. Morss highlights investigative management as a major opportunity beyond basic case repositories and forecasts greater AI-driven integration with in-house systems amid geopolitical and regulatory divergence.
Key highlights:
- Employee Expectations Shift
- Common SpeakUp Mistakes
- Trust and Anti-Retaliation
- Gen Z Reporting Channels
- AI Voice for Workers
- One Practical CCO Tip
Resources:
Connect with Tim Morss on LinkedIn
Innovation in Compliance was recently honored as the Number 4 podcast in Risk Management by 1,000,000 Podcasts