Innovation comes in many forms, and compliance professionals need to be ready for it and embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. In this episode, host Tom Fox is joined by Tom Kline, a seasoned automobile industry expert and risk management authority.
The two Toms delve into specific risks unique to car dealerships and how to manage customer and employee relations to avoid regulatory problems effectively. Kline shares his extensive experience from almost 35 years in the industry, detailing strategies like proactive online reputation management and creative contractual clauses designed to preempt legal issues from customer disputes. They also discuss the complexities of insurance policies in the automotive sector and the importance of understanding coverage as a risk mitigation tool. Kline introduces ‘Tuck the Octopus,’ a metaphor for handling the multifaceted challenges dealerships face, emphasizing customer service’s importance in fostering long-term loyalty.
Key highlights:
- Key Risks in Automobile Dealerships
- Managing Customer and Employee Complaints
- Upstream Risk Management
- Tuck the Octopus: A Creative Solution
- Service Aspect of Dealerships
Resources:
Tom Kline on LinkedIn
Tom Fox
