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Jamming with Jason

Right Sizing Internal Audit – Benchmarking is Barking Up the Wrong Tree

Most Chief Audit Executives (CAEs) struggle with justifying the level of internal audit resources. When internal audit is viewed by stakeholders as a “cost center” this is an annual challenge justifying headcount and annual budgets, especially when the organization is in cost-cutting mode. Many in the profession advocate using benchmarking as a way to “right size” the internal audit function, but this can be a very slippery slope and is based on some faulty assumptions. A much better approach is to focus on the organizational risks and expectations of the board and senior management.

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Innovation in Compliance

Civility as a Workplace Innovation with Carrie Penman


Is there still a place for good manners in today’s ruthless business world? Joining us today is Carrie Penman, the Chief Compliance Officer and Senior Vice President Advisory Services at NAVEX Global. She wrote an article entitled, The Cost of Incivility in the Workplace, and today we’re talking about why manners matter.

Why the article
So many people don’t have a good understanding of the fact that how you say something is as — or more — important than what you say. Think about what it’s like to be on the receiving end of the message you have to deliver. How would you want that to be said to you?
Rude, abusive, and harassing bullying behavior has been costing organizations big time for decades in terms of decreased productivity, lost top talent, loss of innovation, lower quality customer service, and more. Many of the reports that ethics and compliance officers receive over their hotlines are related to HR matters, and can lead to serious compliance violations.
The Era of the Jerk Manager is Over
It was once accepted and expected that it was okay for the boss to be a jerk. These days, it’s become a lot less acceptable. The course of our discourse and the political environment has raised the issue for so many people and the expectations of employees have changed. Jerk behavior is so toxic to our cultures, organizations, and our ability to succeed.
Committing to corporate values
Organizations have always had a set of core values, but the key is to commit to these values for them to have credibility. Is your organization living your core values in all aspects of your work? Are they enforced at all levels, i.e. no special rules for special people?
The only way for this to work is for organizations to recognize and discipline for inappropriate behavior, because if those behaviors are accepted, it drives cynicism. Carrie shares a company’s litmus test for their values: can you hire and fire by them?
We are all accountable
Employees may legitimately have a question or complaint about an interaction or a request from a manager, but it doesn’t give anybody the right to be rude or be a jerk. It’s basic human civility. Two wrongs don’t make a right: if the boss is being a jerk, that doesn’t mean the employee gets to be a jerk, too. We need to be accountable for our own behavior.
Be present professionally and personally. It all comes down to respect.
Resources
Carrie Penman
The Cost of Incivility in the Workplace 
Top 10 Ethics & Compliance Trends for 2019 
The Era of the Jerk Manager is Over

Categories
Daily Compliance News

Daily Compliance News: May 7, 2019-the Welcome to the US edition

In today’s edition of Daily Compliance News:

  • Roger Ng extradicted to US. (New York Times)
  • Closing arguments made in NCAA bribery scandal case. (ESPN)
  • Hell hath no fury like a competitor scorned. (Financial Times)
  • What happens when safety is ‘just a given’ at the Board level? (Washington Post)