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Great Women in Compliance

Great Women in Compliance: Setbacks, Second Acts, and A Return to Purpose

Sarah Hadden sits down with Cindy Hennessy for a candid, funny, and deeply human conversation about career loss, reinvention, and what can happen when the next chapter of your life isn’t the one you planned. Cindy talks openly about being laid off late in her career—and refusing to let her employer call it “retirement”—and the long “hallway” between that ending and the unexpected opportunity that eventually brought her full circle to mission-driven work at Make-A-Wish. Along the way, Sarah and Cindy talk about resilience, the luxury and importance of waiting for work that aligns with your values, the surprising gifts that can come from rejection, and the power of writing to help us make sense of difficult experiences. There’s also an emotional-support Pomeranian, a lifelong love affair with the Oscar Mayer Wienermobile, and a reminder that sometimes joy, hope, and a willingness to laugh at yourself are pretty good tools for navigating whatever comes next.

Takeaways:

  • Losing a job can be deeply personal—especially when work has been an important part of your identity—and there’s no reason to sanitize the experience or pretend it didn’t hurt.
  • Cindy describes the uncertain period after a major life disruption as “the hallway”: one door has closed, the next hasn’t opened yet, and sometimes the only way forward is simply to live through the space in between.
  • A late-career transition can also create an opportunity to get much more intentional about what you want—including the freedom to say no to work that doesn’t align with your values.
  • Cindy’s path back to Make-A-Wish, where she had worked 25 years earlier, wasn’t something she carefully engineered. In fact, she initially wasn’t sure she wanted the job—a good reminder to stay open to possibilities that don’t look quite right at first.
  • Mission matters. After years of interesting but sometimes less personally aligned work, Cindy talks about the joy of using her experience to serve an organization whose purpose she deeply believes in.
  • Writing has been one of Cindy’s lifelong tools for processing difficult experiences. She shares her experience with the 100-Day Reckoning, a structured writing practice that helped her step outside a painful situation and find greater perspective, kindness, and understanding.
  • Reinvention doesn’t necessarily mean chasing another bigger title. Cindy is deliberately thinking about how to do meaningful work while also making more room for travel, friends, family, writing, Mahjong—and eventually a life that isn’t organized around a W-2.
  • And finally: Never give up on the Wienermobile. Cindy certainly hasn’t.
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The ESG Report

Using Purpose To Create an ESG Program


 
Tom Fox is talking about purpose in this solo episode of the ESG Report. He shares insights from an HBR article, What Is The Purpose of Your Purpose written by Jonathan Knowles, Tom Hunsaker, Hannah Grove and Allison James, that talks about aligning your ESG program to your corporate purpose. 
 

 
The Three Senses of Purpose
The authors identify the three senses of purpose: competence, culture and cause. There are gaps in these senses that compliance officers must overcome:

  • The cause competence gap – the lack of alignment with your business and why it exists.
  • The competence culture gap – where the company is valued by its customers but treats its employees poorly through low wages or an intolerant environment.
  • The culture cause gap – where the company has a clearly defined cause but employee engagement on that cause is very low.

 
Finding Your Corporate Purpose
The authors map out a five-step approach to finding your corporate purpose, and also remedying the sense gaps. Itemizing the types of interests for your ESG program, and getting those departments to work together, will be crucial in order to get them to buy into the ESG approach. Understanding the three senses of purpose and their advantages will help compliance officers develop a clear sense of business objectives. Asking questions about your organization’s credibility to do good and bring value to society, will keep you focused on the bigger picture and help to ensure ethical behavior. By embedding purpose in corporate behavior, and from a bottom-up perspective, purpose can increase authenticity and engagement from the day-to-day experiences of customers and employees. 
 
The Importance of Purpose
Purpose can increase customers’ preference for your products and services. Purpose can boost employee engagement. “The employees have to believe in your compliance program and do business in your compliance program by believing in it,” Tom quotes. The purpose of your organization and your ESG program can help with this. Purpose and ESG can help reinforce a company’s reputation as a good corporate citizen. Finally, purpose and ESG will allow you to respond to crises and risks in a timely manner, in ways that are impactful. 
 
Resources
Tom Fox email
What Is The Purpose of Your Purpose