Tag: Social Media

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31 Days to More Effective Compliance Programs

Use of social media for continuous improvement


Compliance does not exist in a time-warp vacuum, with compliance programs living in 1977 when the first major anti-corruption legislation, the FCPA, was passed. The law has advanced since that time, as has compliance and society as well. One of the ways that you can engage in continuous improvement for your compliance program is based upon the two-way use of social media. Social media can be used not only to communicate with your employee base but also for your employee base to communicate with you, most particularly if you are prepared to listen.
Twitter can be powerful tool for the compliance practitioner, as it allows you to both listen and communicate. It is one of the only tools that can work both inbound for you to obtain information and insight and in an outbound manner as well; where you are able to communicate with your compliance customer base, your employees. You should work to incorporate one or more of the techniques listed herein to help you burn compliance into the DNA fabric of your organization through continuous improvement.
Three key takeaways:

  1. Social media is a two-way approach to communications.
  2. Twitter or a similar tool can facilitate your compliance program improvement.
  3. Study and embrace technology to move your compliance program forward.
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Creativity and Compliance

Using Internal Social Media in Compliance Communications


Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection – they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the Compliance Podcast Network to explore these issues. Today’s episode is about creative ways to use internal social media tool to improve your compliance communications.
Some of the highlights include:

  • Stretching you compliance messaging by using tactics for reaching more employees. -Using internal social media sites like Chatter, Yammer, Jive, Workplace to reach employees in new ways.  These are used by other departments to connect groups. Why doesn’t the compliance function use them as well?
  • This is another channel outside of an LMS push to reach more people
  • These channels work like social media. The key is that you need to present something interesting for people to choose to access. Many have #hashtags and are interactive
    • Post interesting videos
    • Post interesting Graphics & GIFs
    • Post contests
    • Ask for feedback
  • This is a way to increase visibility and promote your main messaging
    • Compliance is here to help advice and coach
    • Speak Up Culture
    • Here is where you go for more info
  • Ethics and Compliance needs more visibility – so increase access through these channels. And if you want to use these channels, it should be interesting or fun or you won’t get access.

Resources: 
Ronnie Feldman
Ronnie Feldman (LinkedIn)
Learnings & Entertainments (LinkedIn)
Ronnie Feldman (Twitter)
Learnings & Entertainments (Website)
60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches.
Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care.
Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery.

Categories
31 Days to More Effective Compliance Programs

Day 10 | The use of social media in compliance

What is the message of compliance inside of a corporation and how it is distributed? In a compliance program, the largest portion of your consumers/customers are your employees. Social media presents some excellent mechanisms to communicate the message of compliance going forward. Many of the applications that we use in our personal communications are free or available at very low cost. Why not take advantage of them and use those same communication tools in your internal compliance marketing efforts going forward?

Why should you do so? Start with the tech-savvy nature of the today’s workforce. It is not simply about having a younger workforce but a workforce whose primary tool for communication is social media. If your company is in the services business, it probably means your employee base is using technological tools to deliver business solutions. Finally, consider the data-driven nature of business today so using technological tools to deliver products and solutions is something your company most probably does now.
Finally, never forget the social part of social media. Social media is a more holistic, multiple-sided communication. Not only are you setting out expectations but also these tools allow you to receive back communications from your employees. You can also see that if you have several concerns expressed it could alert you earlier to begin some detection and move towards prevention in your compliance program.
Three key takeaways:

  1. Incorporation of social media into your compliance communications can pay big dividends.
  2. Focus on the ‘social’ part of social media.
  3. Use internal corporate social media to facilitate a 360-degree conversation.