Welcome to the latest edition to the Compliance Podcast Network. In this podcast, I am joined by my co-host Carsten Tams, Ethical Business Architect and founder and CEO of Emagence LLC, a boutique consulting firm based in New York City, partners with corporate, academic and NGO clients to develop innovative and evidence-based strategies rooted in behavioral science for solving organizational challenges. Over this podcast series we will explore how Design Thinking can be used to improve your compliance program by increasing employee engagement. In this inaugural episode, Carsten and I will explore why the Design Thinking process can be such a powerful tool for the compliance professional. Highlights include:
1. What is the problem that Design Thinking can solve?
2. What is employee engagement?
3. Why is employee engagement so critical to compliance?
4. How can you design engagement into your compliance program?
Resources
Carsten Tams on LinkedIn
Design Thinking Meets Ethics and Compliance
Human-Centered Design: An Engaging Ethics & Compliance Program Serves Users’ Needs
The Co-Creation Imperative: If You Build It With Them, They Will Engage
Ready, Set, Go: Running A Design Sprint
Author: admin
Welcome to the Great Women in Compliance Podcast, co-hosted by Lisa Fine and Mary Shirley.
Some people consider ethics and compliance officers as risk averse given our roles in organizations. However, so many people in our professional community have taken risks and evaluated opportunities for both their personal and professional lives. Today’s guest is one of those people.
Cristina Revelo started her career at KPMG, and then moved WalMart, and also relocated to Arkansas to take on this role. Today, she is Deputy Director, Corporate Monitoring and Compliance Services at Affiliated Monitors, Inc.
Cristina talks about her experiences when she joined WalMart, and in particular about going to Colombia and taking on an interim country lead role. She talks about opportunities that she took early on and challenges that she encountered, being less senior than some others and being a woman,
There were also times where she looked at an opportunity and decided it was not the right one, and how she said no, without burning bridges and remaining open to new opportunities.
We also get to hear how it is going at Affiliated Monitors as it is a relatively new role for Cristina, and also talk a bit about our experience at SCCE CEI. We hope you enjoy this last episode of the summer/fall GWIC series.
Corporate Compliance Insights is a much appreciated sponsor and supporter of GWIC, including affiliate organization CCI Press publishing the related book; “Sending the Elevator Back Down, What We’ve Learned from Great Women in Compliance” (CCI Press, 2020). Thank you to all those who have taken the time to rate the GWIC podcast and book, it’s much appreciated.
If you’ve already read the booked and liked it, will you help out other women to make the decision to leverage off the tips and advice given by rating the book and giving it a glowing review on Amazon?
As always, we are so grateful for all of your support and if you have any feedback or suggestions for our line up or would just like to reach out and say hello, we always welcome hearing from our listeners.
You can subscribe to the Great Women in Compliance podcast on any podcast player by searching for it and we welcome new subscribers to our podcast.
Join the Great Women in Compliance community on LinkedIn here.
Compliance into the Weeds is the only weekly podcast which takes a deep dive into a compliance related topic, literally going into the weeds to more fully explore a subject. This week Matt and Tom take a deep dive into collapse (and perhaps rebirth) of Ozy Media and have our first round of culture failure bingo.
Some of the issues we consider are:
- What is an Ozy and why does its collapse matter to compliance?
- Who is Ozzie Osbourne and what does he have to do with Ozy?
- What is culture failure bingo and why is it on Compliance into the Weeds?
- Who were the bingo winning companies this week?
- Why all this matter to compliance?
Resources
Matt in Radical Compliance
Tom in the FCPA Compliance and Ethics Blog
There are four significant controls that I would suggest the compliance practitioner implement initially. They are: 1) DOA; 2) maintenance of the vendor master file; 3) contracts with third parties; and 4) movement of cash/currency.
Your DOA should reflect the impact of compliance risk including both transactions and geographic location so that a higher level of approval for matters involving third parties, for fund transfers and invoice payments to countries outside the U.S. would be required inside your company. While it is quite often true that a DOA is prepared without much thought given to compliance risks, once a DOA is prepared it is not used again until it is time to update for personnel changes. Moreover, it is often not available, not kept current, and/or does not define authority in a way even the approvers could understand it. Therefore, it is incumbent that the DOA be integrated into a company’s accounts payable processing system in a manner that ensures all high-risk vendor invoices receive the proper visibility. To achieve this, you should identify the vendors within the vendor master file so payments are flagged for the appropriate approval beforethey are paid. If a DOA is properly prepared and enforced, it can be a powerful preventive tool for compliance.
The vendor master file can be one of the most powerful preventative control tools largely because payments to fictitious vendors are one of the most common occupational frauds. The vendor master file should be structured so that each vendor can be identified not only by risk level but also by the date on which the vetting was completed and the vendor received final approval. There should be electronic controls in place to block payments to any vendor for which vetting has not been approved. Next manual controls are needed over the submission, approval, and input of changes to the vendor master file. These controls include verification that all vendors have been approved before their information (and the vendor approval date) is input into the vendor master. Finally, manual controls are also needed when “one time” vendors are requested, when a vendor name and/or vendor payment information changes are submitted.
Near and dear to my heart as a lawyer are contracts with third parties. These can be a very effective internal control which works to prevent nefarious conduct rather than simply as a detect control. I would caution that for contracts to provide effective internal controls, relevant terms of those contracts, including for instance the commission rate, reimbursement of business expenses, use of subagents, etc., should be made available to those who process and approve vendor invoices. If there are nonconforming service descriptions or commission rates present in a contract, the terms must be approved not only by the original approver but also by the person so delegated in the DOA. Unfortunately, contracts are not typically integrated into the internal control system. They are left off to the side on their own, usually gathering dust in the legal department file room.
The Hewlett-Packard (HP) FCPA enforcement action was an excellent example of the lack of internal control over the disbursements of funds and movement of currency because you had the country manager delivering bags of cash to a Polish government official to obtain or retain business. All situations where funds can be sent outside the U.S., including such methods accounts payable computer checks, manual checks, wire transfers, replenishment of petty cash, loans or advances, should all be reviewed from the compliance risk standpoint. This means you need to identify the ways in which a country manager or a sales manager could cause funds to be transferred to their control and to conceal the true nature of the use of the funds within the accounting system.
To prevent these types of activities internal controls, need to be in place. This means all wire transfers outside the U.S. should have defined approvals in the DOA, and the persons who execute the wire transfers should be required to evidence agreement of the approvals to the DOA and wire transfer requests going out of the U.S. should always require dual approvals. Lastly, wire transfer requests going outside the U.S. should be required to include a description of proper business purpose.
The bottom line is that internal controls are just good financial controls. The internal controls that detail requirements for third party representatives in the compliance context will help to detect fraud, which could well lead to bribery and corruption.
OFAC settles with Cameron International Corporation and Schlumberger Rod Lift, Inc over Russia and Sudan sanctions violations. Listen in as the Kitchen reviews in more detail.
The Compliance Life details the journey to and in the role of a Chief Compliance Officer. How does one come to sit in the CCO chair? What are some of the skills a CCO needs to success navigate the compliance waters in any company? What are some of the top challenges CCOs have faced and how did they meet them? These questions and many others will be explored in this new podcast series. Over four episodes each month on The Compliance Life, I visit with one current or former CCO to explore their journey to the CCO chair. This month, my guest is John Melican, former CCO at AMEX Travel and now Managing Director at Exiger.
Melican attend Colgate for undergrad and the University of Albany for law school. He began with the New York County District Attorney’s office. There he moved from Trial Division, to the
Investigations Division, Special Prosecutions Bureau and ending with the Investigations Division, Frauds Bureau. He talked about trying cases and some large white-collar prosecutions he played a role in during his time with the DA.
Resources
John Melican LinkedIn Profile
Exiger
Couple’s Dinner
Tom and Gregg entertain us yet again in this chapter of his book, which can indeed be a scenario you can relate to where he explores the social awkwardness of dealing with the “I’m better than you” sorts of people.
In a funny chapter entitled The Last Couples Dinner, he tells how the character of Jodi has been postponing a dinner date with her best friend and her husband, who is an “X+1” personality whose nature is to one-up everything anyone else says. Jodi runs out of reasons and pushes through with the dinner. Her meek and mild-mannered husband, David, teaches a trick or two and flexes a strategy on how to strike back at a one-upper gracefully.
Join the fun in this new episode of F*CKING ARGENTINA with Tom Fox and Gregg Greenberg. #TheLastCouplesDinner
ABOUT THE BOOK
F*cking Argentina and 10 More Tales of Exasperation by Gregg Greenberg is a compilation of short stories that dive into the American phenomenon of being in a near-perpetual state of aggravation. Greenberg’s anthology brings together eleven original pieces of work, each with their own slice of independent and distinct plot lines but all converging on the universal theme of exasperation. They run the whole gamut of scenarios, from the titular story “F*cking Argentina” wherein the country is once again in bankruptcy and a polite game of tug o’ war plays out on a porch, to “A Journeyman Tennis player’s Prayer” with a low ranking U.S. Open contender begging God for a comparable opponent. Both stories end with the superlative f-word, which showcases at some point in other stories, and a guaranteed chuckle from their readers. Buy the book here: http://fckingargentina.com/.
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Do you have a podcast (or do you want to)? Join the only network dedicated to compliance, risk management, and business ethics, the Compliance Podcast Network. For more information, contact Tom Fox at tfox@tfoxlaw.com.

Debbie Mrazek, President of The Sales Company, is Tom Fox’s guest on this week’s episode of the Innovation in Compliance Podcast. She has spent her career helping individuals and companies around the world as a sales consultant helping them develop good customer relationships. Debbie joins Tom to talk about sales processes and what compliance professionals can learn from sales personnel.
Active Listening and Communication: The Key To Success in Sales
Active listening is the key to success in sales, as the sales process is all about communication. Knowing when to speak and when to be quiet is vital, Debbie stresses: “If you’re talking more than 60% of the time, shut up. You’re not learning anything; you’re not getting any new information.” Learning to ask open-ended questions and allowing the other person to do most of the talking will go a long way. Anyone can learn the skills of a salesman, and you don’t have to be extroverted or a social butterfly to be successful in sales. All you need to do is be able to carry conversations and have genuine care for your clients.
A Proper Sales Forecast
A proper sales forecast isn’t one that’s done only once a year, but rather every day. Done this way, it drives the sales process further and also improves time management. Sales professionals can see at any point where they did well or where they went wrong. “Tackling the numbers, really understanding what they are, keeping up with them every single day, and knowing where you stand…and where you have shortcomings [can help immensely],” Debbie says. Tom adds that assessing your risk, and assessing them annually, as well as monitoring them and then adjusting your risk strategy where needed is also important.
Relationships are Key
The traditional sales model has the sales professional go out and acquire the potential client then turn them over to the inside sales customer. This approach, Debbie remarks, has its flaws because the relationship the sales professional built with the client ends up being tossed over to a stranger. Relationships are a key part about sales. “We want to establish relationships where people can come back to us again and again,” Debbie says. She talks about the third sales model which she calls the flexible sales process. In this model, the sales professional acquires the client but gets to maintain the relationship whilst working closely with the inside customer service people. Everyone in the sales department is working together as opposed to individual silos with poor communication. “I believe this serves your company the best, as well as serves your clients the best because everybody’s in it to win it,” Debbie remarks.
Improving Your Sales Model
For individuals established in business, improving the sales model will follow the lines of assessing what’s already been done in the sales department. It involves asking yourself questions like how long it took to close an opportunity with a client and whether or not that client has bought from you more than once. Sales personnel can then use that information when they’re forecasting what they want to do in the future. Tom remarks that these concepts are applicable for in-house compliance professionals as well. Building relationships, taking information from the relationships you developed, and then implementing that into the sales or service offerings is important.
The Impact of COVID-19 and What’s Next
The pandemic has impacted the approach to sales, Debbie tells Tom. Going forward, people will decide how they want to connect and communicate with sales professionals, whether in-person, virtually, or a hybrid of both. Debbie stresses that sales professionals have to have conversations with each prospect about this because they need to know what their clients want. Sales in the future will continue to see more innovation with respect to technology and the availability of data. Salespeople are going to learn how to use data like AI. She also believes that these kinds of technologies will be more user-friendly in the coming years.
*Check out Smarsh Advance, which will be held on November 9th. For information or to register, click here.*
Resources
Debbie Mrazek | LinkedIn | Twitter
The Sales Company