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Innovation in Compliance

Making Compliance Training Memorable: Gamechanger 2 – Make it Experiential

There is not much I enjoy more than sitting down with one of the innovative thinkers in compliance, Carsten Tams to find out what is on his mind regarding compliance. Tom Fox recently had the opportunity to do so on the topic of making compliance training memorable. Over this short, five-part series, we will introduce the problem and challenges and then provide you with four proven strategies for success in your compliance training.

In this Episode 3, we discuss the concept of experiential learning as a gamechanger to enhance overall learning scope, motivation, retention and transfer; emphasizing its importance over conventional learning methods.

Experiential learning means learning by doing. When we are passive learners in front of a screen, clicking on the forward button or checking boxes, learning remains shallow. Experiential ethics learning is not simply about feeding abstract information about an ethics topic into learners’ minds.

It is instead about the tight coupling of thinking with doing. An experiential learning activity is about posing a problem that is relevant to the learner. It is then up to the learner to tap into their existing knowledge and use their ingenuity and creative problem-solving skills to find a feasible solution for the problem at hand.

Using practical examples, Carsten explains how experiential learning engages learners in problem-solving and hands-on experiences, leading to better retention and application of knowledge.

They explore the historical roots of the concept, drawing from thinkers like Aristotle, Confucius, John Dewey, and modern cognitive research. The discussion also covers ways to implement experiential learning in organizational settings, addressing potential concerns about documenting these methods for regulatory compliance.

Highlights and Key Issues Discussed: 

  • Introduction to Experiential Learning in Compliance and Ethics Training
  • Exploring the Basics of Experiential Learning
  • Applying Experiential Learning in Compliance and Ethics
  • Historical Context and Theoretical Foundations of Experiential Learning
  • Practical Implementation and Documentation for Compliance Professionals

Resources:

Carsten Tams on LinkedIn

Emagence Consulting

For Additional Reading

  • Dewey, J. (1938). Experience and education. New York: Simon and Schuster.
  • Kolb, D.A. (2015). Experiential Learning: Experience as the Source of Learning and Development, 2nd Ed. New York, NY: Pearson.
  • Burch, G. F., Giambatista, R., Batchelor, J. H., Burch, J. J., Hoover, J. D., & Heller, N. A. (2019). A meta‐analysis of the relationship between experiential learning and learning outcomes. Decision Sciences Journal of Innovative Education, 17(3), 239–273. https://doi.org/10.1111/dsji.12188

Tom Fox

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Compliance Tip of the Day

Compliance Tip of the Day: Enhancing Compliance Through Automation

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements.

Whether you’re a seasoned compliance professional or just starting your journey, our aim is to provide you with bite-sized, actionable tips to help you stay on top of your compliance game.

Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to keep your organization on the right side of the law.

Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

In today’s episode, we explore how, by using data-driven solutions, CCOs and compliance professionals can automate compliance programs.

For more information on the Ethico ROI Calculator and a free White Paper on the ROI of Compliance, click here.

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Compliance Into the Weeds

Compliance into the Weeds: Sustainability and Managing 3rd Party Risk

The award-winning Compliance into the Weeds is the only weekly podcast that takes a deep dive into a compliance-related topic, literally going into the weeds to more fully explore a subject.

Looking for some hard-hitting insights on compliance? Look no further than Compliance into the Weeds!

In this episode, Tom Fox and Matt Kelly take a deep dive into a recent report by Prevalent on Third Party Risk Management in 2024 and Microsoft’s 2024 Environmental Sustainability Report.

Tom and Matt discuss the challenge companies face in aligning their sustainability goals with their supply chain management. They question whether sustainability functions within a company have the authority to influence supply chain decisions, such as rejecting suppliers that do not meet sustainability criteria.

We discuss the  Microsoft Report, noting that while the company acknowledges it has not yet achieved the ability to reject non-compliant suppliers, it suggests a target of improvement by 2030. The core issue highlighted is whether sustainability initiatives will have significant influence over supply chain decisions in the future. 

Key Highlights:

  • Intersection of Supply Chain Risk Management and Sustainability
  • The Role of Sustainability in Supply Chain Decisions
  • Microsoft’s Journey Towards Sustainable Supply Chain Management
  • The Energy Industry Model

Resources:

Matt on Radical Compliance

Tom 

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Daily Compliance News

Daily Compliance News: May 22, 2024 – The Prosecutorial Misconduct Edition

Welcome to the Daily Compliance News. Each day, Tom Fox, the Voice of Compliance, brings you compliance-related stories to start your day. Sit back, enjoy a cup of morning coffee and listen to the Daily Compliance News. All from the Compliance Podcast Network.

Each day, we consider four stories from the business world: compliance, ethics, risk management, leadership, or general interest for the compliance professional.

In today’s edition of Daily Compliance News:

  • Prosecutorial misconduct eviscerates Fat Leonard convictions.  (WaPo)
  • Fewer meetings, more memos. (FT)
  • Did the supplier bankrupt Red Lobster? (Bloomberg)
  • Boomerang CEOs. (Bloomberg)

For more information on the Ethico ROI Calculator and a free White Paper on the ROI of Compliance, click here.

Categories
Blog

Making Ethics & Compliance Training Memorable: Part 3 – How Experiential Learning Can Engage Employees

There is not much I enjoy more than sitting down with one of the innovative thinkers in compliance, Carsten Tams, to find out what he is thinking about compliance. I recently had the opportunity to make Ethics and Compliance (E&C) training memorable. We explored this topic over a five-part podcast series on the Innovation in Compliance podcast on the award-winning Compliance Podcast Network.

I will explore these topics in the blog format over the next five blog posts. I will introduce the problem and challenges and then provide you with four proven strategies for success in your compliance training. I will take a deep dive into why traditional E&C training often fails to engage employees and lacks impact on their behavior despite significant investments. In Part 3, we discuss the concept of experiential learning and how compliance professionals can use its tactics and strategies to make their compliance training more engaging and effective.

We began with the basics of the theory and practical aspects of experiential learning. Tams started with a metaphor, “Imagine learning how a motorcycle engine works. One way is to read the manual, study the technical drawings, and understand it theoretically. Alternatively, you could disassemble the engine, experiencing the resistance of the nuts and bolts, and then reassemble it. This hands-on approach exemplifies experiential learning.” It is not simply about receiving information but actively generating knowledge through problem-solving, building, and experimenting. This method leads to a deeper understanding of issues, better retention of information, and improved ability to apply learned concepts to new situations.

We then explored how compliance professionals utilize experiential learning and what it looks like in the ethics and compliance world. In organizational ethics, experiential learning can be implemented in various ways. One effective method is to create lifelike scenarios for small groups to solve. Tams noted, “Consider a scenario where an employee overhears a discussion about hiring a new colleague, focusing on inappropriate criteria such as gender or ethnic background. The group’s task is to develop a strategy to address this ethically.”

Participants should consider the ethical commitments at stake, brainstorm possible actions, and identify available resources and support within the organization. This approach helps understand ethical behavior and engages learners in practical problem-solving, making the training more impactful.

The user experience is crucial. Experiential learning engages participants profoundly, making the training more memorable and effective. Historically, the concept of experiential learning is ancient. Tams pointed to Aristotle, who emphasized learning by doing, particularly in ethics, stating that people become just by performing just acts. Confucius also highlighted the importance of experiential learning. In the 20th century, educational theorists like John Dewey, David Kolb, and Maria Montessori further developed these ideas, emphasizing the role of hands-on experiences in learning. Modern cognitive science supports this, showing that cognition is closely linked to action and sensory experiences.

One important concern is addressing regulatory concerns should the DOJ or SEC ever require compliance training as laid out in the 2023 Evaluation of Corporate Compliance Programs. Tams believes a “blended approach can address it. While experiential learning offers deeper engagement, foundational online training can provide basic information and ensure documentation. Combining both methods allows organizations to meet regulatory requirements while enhancing the overall training effectiveness.”

For large organizations, scaling experiential learning is possible through a train-the-facilitator model. Ethics ambassadors or compliance champions can be trained to conduct these sessions locally, ensuring broader reach without compromising on the quality of the training experience.

We concluded with some practical steps to implement experiential learning. They include:

  1. Start Small: Integrate experiential learning into existing meetings or training sessions. Use lifelike scenarios to engage participants in problem-solving exercises.
  2. Train Facilitators: Develop a train-the-facilitator program to equip ethics ambassadors or HR partners with the skills to conduct experiential learning sessions across various locations.
  3. Blend with Traditional Methods: Combine experiential learning with foundational virtual training to ensure comprehensive coverage of compliance topics and allow for documentation.
  4. Leverage Technology: Utilize digital platforms to create interactive simulations and role-playing exercises that can reach a broader audience within the organization.
  5. Measure Impact: Use feedback and assessment tools to evaluate the effectiveness of experiential learning activities and make necessary adjustments to improve outcomes.

Experiential learning represents a transformative approach to compliance and ethics training. Engaging learners in hands-on, real-world problem-solving fosters a more profound understanding and better retention of ethical principles. While it may require additional effort to document and scale, the benefits of creating more meaningful and impactful learning experiences are well worth it. Integrating experiential learning with traditional training methods can help compliance professionals build a more robust and effective ethics training program as we move forward.

By taking these steps, compliance professionals can harness the power of experiential learning to enhance their training programs and foster a culture of ethical behavior within their organizations.

Join us in our next blog post, in which we consider the social aspects of learning for your compliance training regime.

Categories
Uncovering Hidden Risks

Ep 16 – Securing the Digital Frontier: Global Regulatory Readiness with Microsoft  

Beau Faull, Technology Specialist at Microsoft and Asia Security Strategy Leader, Dmitry Butko,  join guest host Manny Sahota on this week’s episode of Uncovering Hidden Risks. Today’s episode sets the stage for a detailed exploration of regulatory challenges, cybersecurity trends, and Microsoft’s approach to ensuring regulatory readiness in the digital landscape. Beau discusses Australian and global regulations, emphasizing the need to meet industry standards like GDPR and Essential 8, while Dmitry expresses excitement about the increasing focus on regulatory compliance. The discussion highlights the complexities of balancing technology solutions with regulatory compliance, the importance of responsible data management practices, and the evolving culture of cybersecurity within organizations.

In This Episode You Will Learn:

  • The vital role of general counsel in tech solutions and compliance decisions
  • Misconceptions surrounding AI’s role in surfacing security issues within organizations
  • The importance of aligning technology solutions with regulatory requirements

Some Questions We Ask:

  • How does Microsoft integrate security into product development?
  • What are some global cybersecurity trends, particularly in regions like Australia?
  • How does Microsoft Copilot ensure global regulatory compliance?

Resources:

View Beau Faull on LinkedIn

View Dmitry Butko on LinkedIn

View Manny Sahota on LinkedIn

View Erica Toelle on LinkedIn  

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Website: https://compliancepodcastnetwork.net/