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Creativity and Compliance

Creativity and Compliance: Compliance 6-Pack: Part 4 – Using “Yes, And”

Tom and Ronnie continue their six-part series highlighting the role of improv in compliance.  This series links improv lessons to corporate compliance and some of the key tools and strategies Ronnie has brought from his former world of improv to the corporate compliance communications realm. In today’s Improv & Compliance Lesson 3, they focus on using “Yes, And” to Shift Compliance from the Office of No to a Collaborative Advisor.

Tom and Ronnie discuss the improv principle “Yes, and,” which means agreeing with the reality presented, dropping one’s agenda, and adding a new piece of information to build collaboratively. They explain how this mindset helps compliance move beyond the “office of no” by affirming and acknowledging business requests, then bridging to relevant risks, laws, and policies (e.g., gifts and entertainment, conflicts of interest) to problem-solve together without immediately shutting ideas down. Ronnie emphasizes “Yes, and” as both a personal communication technique and an organizational philosophy: learn the business, speak its language, and design simple, action-oriented, accessible policies and training that provide timely, embedded guidance. The episode ends with a preview of the next lesson on truth in comedy.

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Creativity and Compliance is a multiple-award-winning podcast and was recently honored as one of the Top 35 Podcasts on Creativity by Feedspot.

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The Culture Builder’s Trilogy: Part 3 – The Art of Celebration: What Compliance Chooses to Honor Becomes Culture

Ed. Note: We conclude our three-part blog post series on three recent books by Hemma Lomax and Ashley Dubriwny. There are The Art of Ideation, The Art of Celebration, and The Art of Implementation.

The final book in Hemma Lomax and Ashley Dubriwny’s trilogy, The Art of Celebration, completes the arc. Ideation imagines what is possible. Implementation gives that possibility form. Celebration sustains the culture by recognizing what matters, reinforcing what works, and creating the memory that carries the organization forward.

For compliance professionals, celebration may sound like the least obvious compliance discipline. That would be a mistake. The authors make clear that celebration is not decorative. It is strategic. It is a feedback system. It teaches people what the culture values. It turns behaviors into norms and norms into identity. The compliance lesson is profound: what the organization celebrates, it multiplies.

Lesson One: Recognition Is a Control Signal

The DOJ’s Evaluation of Corporate Compliance Programs (ECCP) focuses on incentives and consequences, providing compliance professionals with a regulatory rationale to take compliance seriously. The DOJ’s compensation and clawback Pilot Report states that prosecutors consider whether companies use positive incentives for ethical behavior and compliance leadership, whether compensation systems include compliance criteria, and whether companies penalize breaches of the compliance program.

That means recognition is not merely an HR activity. It is part of the control environment. When a company celebrates only sales growth, deal speed, cost reduction, or heroic problem-solving after avoidable chaos, employees learn what really matters. When a company celebrates employees who pause a transaction over a red flag, escalate a concern, improve a control, cooperate in an investigation, or protect a colleague from retaliation, employees learn a different lesson. The question for the CCO is not whether the company celebrates. Every company celebrates something. The question is whether those celebrations are aligned with the Code, controls, risk appetite, and ethical commitments.

Lesson Two: Celebration Can Strengthen Speak-Up Culture

The Art of Celebration explains that appreciation and recognition can foster conditions of trust, belonging, openness, and moral reasoning. The book ties celebration to the willingness to speak up, take healthy risks, protect colleagues, and choose integrity. This has direct compliance relevance. Employees do not report concerns simply because the hotline exists. They report when they believe the organization values truth over comfort. They report when managers respond with care. They report when prior reporters were not punished, isolated, or ignored.

Celebration can reinforce this. A company should not publicly identify confidential reporters, but it can celebrate the behavior of raising concerns, asking hard questions, and improving systems. It can share anonymized stories showing that reports led to meaningful improvements. It can recognize managers who receive concerns well. It can reward teams that identify and remediate control gaps before they become enforcement problems.

Lesson Three: Celebration Must Be Aligned, or It Becomes Dangerous

The authors are careful to address the shadow side of celebration. Misaligned recognition can distort culture. They cite examples where companies celebrated the wrong behaviors, including aggressive sales targets, engineering brilliance without ethical oversight, deal-making over transparency, speed over safety, and ambition over rigor.

This is where compliance professionals should pay close attention. Wells Fargo did not fail because it lacked stated values. It failed because its operating incentives and recognition systems pushed employees to open accounts at any cost. Boeing’s 737 MAX crisis offers another cautionary tale about what can happen when cost, schedule, and production pressure overwhelm engineering judgment and safety culture. Volkswagen shows the risk of celebrating technical performance while ethical guardrails lag. Celebration is therefore not harmless. It is a governance tool. If the company celebrates the wrong thing, it creates evidence of cultural misalignment. If it celebrates the right thing, it demonstrates culture in practice.

Lesson Four: Metrics of Morale Must Be Ethical

One of the most forward-looking sections of The Art of Celebration addresses the “metrics of morale.” The authors explore how organizations can use communications data, sentiment analysis, wearables, AI-assisted pattern recognition, and cultural dashboards better to understand trust, stress, belonging, and burnout. They also warn that these tools must be used as coaching, not surveillance, systems. Participation should be voluntary, data should be aggregated, and insights should improve systems rather than punish individuals.

That is a critical lesson in AI governance. AI can help compliance detect cultural signals, emerging risks, retaliation patterns, training gaps, and control friction. But AI can also chill speech, invade privacy, amplify bias, or turn culture monitoring into employee surveillance. For CCOs, the right framework is clear. Use AI to improve governance, risk sensing, and employee support. Anchor it in transparency, purpose limitation, access controls, human review, and documented risk assessment. Align the work with NIST AI Risk Management Framework, ISO/IEC 42001, privacy principles, and the company’s own AI governance program.

Lesson Five: Rituals Preserve Culture Under Pressure

The book’s discussion of rituals is especially important for compliance. Rituals are repeated practices that teach a community what to remember. In compliance, rituals can include investigation debriefs, quarterly risk reviews, third-party red-flag meetings, manager speak-up moments, annual code refresh discussions, control-owner certifications, AI use reviews, and post-remediation lessons learned.

A ritual is stronger than a reminder. A reminder tells people to do something. A ritual teaches people who they are. This matters under pressure. When a quarter-end target is at risk, when a sales team faces a red flag, or when a senior leader wants to move quickly, the organization will not live up to the words in its code. It will fall to the level of its practiced rituals. If those rituals include escalation, challenge, documentation, and accountability, the culture has muscle memory.

Compliance Application

Celebration belongs in the compliance program because it helps answer one of the DOJ’s most important practical questions: Does the company incentivize compliance and ethical behavior in a meaningful way? The Criminal Division’s compensation pilot report states that companies that proactively design compensation systems to incentivize ethical behavior and that adopt company policies are better positioned to prevent misconduct, generate reports, address incidents before they escalate, and build a company-wide culture of compliance.

A mature compliance program should therefore examine recognition, promotion, compensation, awards, leadership messaging, and performance management as part of the control environment. The CCO should ask not only what misconduct is punished but also what integrity is honored.

CCO Questions

  • What behaviors does the company currently celebrate, formally and informally?
  • Do performance reviews, promotions, bonuses, and awards reflect ethical leadership and control ownership?
  • Are speak-up, cooperation, remediation, and control improvements recognized as business contributions?
  • Do we use cultural data and AI responsibly, or are we creating surveillance risk?
  • What rituals reinforce the compliance program under pressure?

Practical Takeaways

  1. Inventory what the company celebrates in awards, town halls, performance reviews, and leadership communications.
  2. Align recognition with the Code, internal controls, speak-up expectations, and risk management priorities.
  3. Create anonymized speak-up success stories that show reporting leads to improvement.
  4. Review incentive structures for misconduct risk and compliance-positive behaviors.
  5. Build compliance rituals that preserve culture: pre-mortems, post-investigation lessons learned, recognition of control owners, third-party red-flag reviews, and AI governance check-ins.

Conclusion: The Compliance Culture Builder’s Discipline

Taken together, Hemma Lomax and Ashley Dubriwny’s trilogy offers compliance professionals something more than a culture-building framework. It offers a practical operating model for program effectiveness. The Art of Ideation reminds us that compliance begins with better questions, deeper listening, and the courage to design around employees’ lived experiences. The Art of Implementation shows that even the best ideas fail unless they are operationalized through alignment, ownership, testing, adoption, and iteration. The Art of Celebration completes the cycle by showing that culture is sustained by what the organization chooses to recognize, repeat, and remember. This is the full arc of a mature compliance program: imagine wisely, execute consistently, and reinforce intentionally.

For the CCO, the message is clear. Culture is not an abstraction, and it is not a slogan. It is built through the systems employees use, the controls they trust, the concerns they feel safe raising, the incentives they see rewarded, the investigations they experience as fair, and the stories leaders choose to elevate. The DOJ’s ECCP asks whether a compliance program is well designed, adequately resourced, empowered to function, and working in practice. This trilogy gives compliance professionals a human-centered way to answer those questions with evidence. Ideation creates the insight. Implementation creates the operating discipline. Celebration creates the cultural memory.

The larger lesson is that compliance professionals are not simply policy owners, trainers, investigators, or risk managers. They are culture builders. They help organizations decide what matters, operationalize those commitments, and ensure they endure under pressure. In an era of AI governance, third-party complexity, speak-up expectations, incentive scrutiny, and board oversight, this work is more important than ever. The compliance programs that will matter most are not the ones with the most polished documents. They are the ones where employees know how to act, leaders know what to reinforce, controls work in practice, and the organization honors integrity as a business discipline.

That is the power of the trilogy. It takes us from possibility to practice to permanence. It reminds us that compliance effectiveness is not created in a single policy rollout, annual training event, or investigation report. It is created over time through disciplined attention to what people need, how work happens, and what the organization chooses to celebrate. For the modern compliance professional, this is both the challenge and the opportunity: to build a culture where ethics is not episodic, controls are not ornamental, and integrity is not merely stated. It is lived, reinforced, and carried forward.

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The Culture Builder’s Trilogy: Part 2 – The Art of Implementation: Where Compliance Culture Lives or Dies

Ed. Note: We are in the midst of a three-part blog post series on three recent books by Hemma Lomax and Ashley Dubriwny. There are The Art of Ideation, The Art of Celebration, and The Art of Implementation.

If The Art of Ideation is about imagining better compliance, The Art of Implementation is about making it real. Hemma Lomax and Ashley Dubriwny write that implementation is where culture lives or dies. That single sentence could serve as a mission statement for every Chief Compliance Officer.

Compliance professionals know this problem well. A program can include a strong code of conduct, a comprehensive policy inventory, a well-designed training calendar, a hotline, third-party procedures, and investigation protocols. Yet the DOJ does not ask whether a company has merely created compliance artifacts. It asks whether the program works in practice. It goes directly to the DOJ’s Evaluation of Corporate Compliance Programs (ECCP). The ECCP continues to ask whether a program is well-designed, adequately resourced, empowered to function effectively, and working in practice. That is why The Art of Implementation matters. It moves from aspiration to action. It asks how values become systems, how ideas become habits, and how culture becomes durable.

Lesson One: Mindset Before Method

The book begins with a critical insight: implementation begins with how you think. Lomax and Dubriwny identify four commitments of the culture builder’s mindset: empathy before enforcement, curiosity over control, influence rather than insistence, and legacy as a lens. For compliance professionals, this is not a rejection of enforcement. It is a recognition that enforcement without trust creates fear, not culture. A CCO must enforce standards, discipline misconduct, and protect the company. But a CCO must also understand why employees resist, where controls create friction, and how people make decisions under pressure.

This is the difference between a compliance function that says “no” and one that helps the business get to “yes, with controls.” The former may be respected in moments of crisis. The latter is trusted before the crisis arrives.

Lesson Two: Think, Build, Ship, Adopt, Tweak

One of the strongest frameworks in the book is the five forces of implementation: think, build, ship, see it adopted, and tweak. The model is practical and deeply consistent with the ECCP. “Think” means design the change with empathy. “Build” means operationalize the intention. A ship means starting before every detail is perfect. Adoption means embedding the practice into the culture. “Tweak” means to learn, adjust, and improve.

This is what compliance program effectiveness should look like. A CCO should not wait three years to discover that annual training did not change behavior. A third-party control should not remain unchanged after repeated red flags. An AI acceptable use policy should not sit static while employees quietly adopt new tools. A speak-up program should not wait for a scandal before testing whether employees trust it. The compliance application is straightforward. Build compliance like a product. Test. Measure. Listen. Improve.

Lesson Three: Alignment Accelerates Implementation

The book’s discussion of alignment is essential for compliance. Lomax and Dubriwny use Ocean’s Eleven as a cultural reference point. The plan works not because one person is brilliant, but because purpose, people, and process are aligned. Implementation fails when a good idea lacks the right coalition, operational fit, or timing.

This is a core challenge for the CCO. Compliance cannot implement an effective third-party program without the support of procurement, finance, legal, sales, audit, and business leadership. Compliance cannot govern AI without IT, data science, privacy, cybersecurity, HR, legal, and business users. Compliance cannot build a speak-up culture without managers. Stakeholder mapping is therefore not an administrative exercise. It is a governance control. It identifies who can accelerate the initiative, who can block it, who must own it, and who must maintain it after launch.

Lesson Four: Find Failure First

The pre-mortem section of The Art of Implementation is one of the most useful tools for compliance professionals. The authors ask teams to imagine that an initiative has failed and then work backward to identify why. This is precisely how CCOs should approach major program changes. Before launching a new hotline platform, ask why employees might still avoid reporting. Before deploying AI-assisted monitoring, ask about potential privacy, bias, transparency, and explainability concerns. Before rolling out a third-party due diligence platform, ask why business teams might work around it. Before redesigning incentives, ask what unintended behaviors the new metrics could create.

Pre-mortems are internal controls in action. They force the organization to identify failure modes before the market, the regulator, the whistleblower, or the plaintiff does. They can be and are a powerful tool at your disposal as a CCO or compliance professional.

Lesson Five: Movements Beat Mandates

A particularly powerful theme in the book is the distinction between mandates and movements. Mandates may produce obedience. Movements produce ownership. For compliance professionals, this is a critical distinction.

The Wells Fargo fake sale scandal remains a cautionary tale about mandates, metrics, and fear-based performance pressure. Employees may comply with the apparent demand for results while violating the organization’s deeper values. That is why incentives matter. The DOJ has emphasized that companies should use both incentives and consequences to promote compliance. Its compensation and clawback pilot report states that affirmative metrics and benchmarks can reward compliance-promoting behavior and that financial penalties can deter risky behavior.

This is where compliance culture becomes real. Employees need to see that ethical leadership, controlled discipline, speaking up, and responsible business performance are recognized, promoted, and rewarded. They also need to see that misconduct, retaliation, and willful blindness have consequences.

Compliance Application

The CCO’s implementation challenge is to convert program design into operational evidence. That evidence includes adoption data, control testing, investigation metrics, remediation tracking, third-party monitoring, AI use inventories, exception reporting, and incentive alignment. Implementation also requires courage. A CCO must be willing to ship pilots, gather feedback, and make changes. The compliance function must stop equating launch with success. Launch is the beginning. Adoption, evidence, and improvement are the proof.

CCO Questions

  • Which compliance initiatives have been launched but not adopted?
  • Do we have stakeholder maps for our most important compliance priorities?
  • Are we running pre-mortems before major program changes, including AI governance, third-party risk, speak-up enhancements, and incentive redesign?
  • Do our incentives reward ethical behavior, promote control over ownership, and ensure transparency?
  • What compliance practices would continue if the current CCO left tomorrow?

Practical Takeaways

  1. Identify one compliance initiative that stalled and run a pre-mortem on why it failed.
  2. Build a stakeholder map for AI governance or third-party risk.
  3. Convert one compliance aspiration into a measurable operating practice.
  4. Review incentives and promotion criteria for compliance signals.
  5. Treat implementation as the evidence layer of the compliance program. Regulators do not reward intentions. They evaluate what works.

Implementation is where compliance culture is tested. It is where the organization discovers whether its ideas can survive business pressure, competing priorities, operational friction, and human resistance. Yet even the best-implemented program must still be sustained. Controls must be reinforced. Speak-ups must be protected. Ethical behavior must be recognized. Employees should see that integrity, not just performance, is valued by the organization. That is the work of the third book in the trilogy, The Art of Celebration.

Join us tomorrow for Part 3, where we will turn to celebration as a compliance discipline and explore how recognition, incentives, rituals, morale metrics, and cultural memory shape what employees believe the company truly values.

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The Culture Builder’s Trilogy: Part 1 – The Art of Ideation: Compliance Begins with Better Questions

Ed. Note: over the next three blog posts, I will be running a short series on three recent books by Hemma Lomax and Ashley Dubriwny. There are The Art of Ideation, The Art of Celebration, and The Art of Implementation.

Hemma Lomax and Ashley Dubriwny’s The Art of Ideation is, on one level, a practical guide for culture builders. On another level, it is a challenge to compliance professionals: stop treating compliance as a function that merely publishes rules, delivers training, and waits for reports. Start treating compliance as a discipline of curiosity, engagement, design, and shared intelligence.

The book begins with a simple but powerful premise. Culture builders need ideas, but more importantly, they need the skill to generate better ideas through peer ideation, storytelling, and crowdsourcing intelligence. Lomax and Dubriwny describe the spark that came from compliance professionals exchanging creative approaches at a conference table and then ask why that energy should be limited to a once-a-year event. Their answer is to make ideation intentional, repeatable, and community-based.

For compliance professionals, this is not a soft concept. It goes directly to the DOJ’s Evaluation of Corporate Compliance Programs (ECCP). The ECCP continues to ask whether a program is well-designed, adequately resourced, empowered to function effectively, and working in practice. The compliance lesson from The Art of Ideation is clear: a program that does not ask better questions will not get better answers.

Lesson One: Know Your Audience Before You Design the Control

One of the book’s strongest lessons comes from the São Paulo story. Hemma arrives in Brazil to speak to more than 200 sales executives. Rather than deliver a generic compliance presentation, she uses images and experiences from the city itself to connect with the local audience. The lesson is not simply that visuals work. The deeper lesson is that compliance must demonstrate cultural awareness before it asks for behavioral change.

Too many compliance programs are still designed from the top down. Policies are written in legal language. Training is translated late, if at all. Hotline posters are posted in areas where employees do not work. Codes of Conduct speak to an imagined employee rather than the actual workforce.

The ECCP lens is unforgiving here. A risk-based program must be tailored to the company’s risk profile, business model, workforce, geography, and operations. If field employees, sales teams, or third-party-facing personnel cannot access guidance in the moment of need, the control may exist on paper but fail in practice.

Lesson Two: Storytelling Is a Control Enhancement

Dubriwny’s discussion of training emphasizes that facts alone rarely change behavior. Stories create context, emotion, and recall. In compliance, that matters because most misconduct does not arise from someone misunderstanding a policy title. It arises in moments of pressure, ambiguity, fear, loyalty, or perceived business necessity. A good compliance story can show what a conflict of interest feels like. It can show why a facilitation payment creates risk. It can show how retaliation begins quietly. It can show a manager what it means to receive a concern well.

This is especially important for a culture of speaking up. Employees do not speak up because a poster says they can. They speak up because they believe the organization will listen, protect them, and act. The Art of Ideation repeatedly returns to the need to meet people where they are, involve them, and design engagement pathways that feel safe. That maps directly onto the ECCP’s focus on confidential reporting, anti-retaliation, and investigation processes, as well as employees’ trust in those systems.

Lesson Three: The Code of Conduct Should Be Designed to Work

The book’s chapter on Codes of Conduct is especially useful for CCOs. It asks whether the Code is an external artifact, a regulatory box-checking document, or a decision-making tool for employees. The answer should be all the above, but the priority must be the employee user. That is a powerful compliance point. A code should not merely state values. It should operationalize them. It should be accessible, visually clear, mobile-friendly, translated appropriately, and supported by examples that reflect real roles, geographies, and pressures. The authors argue that a Code should be co-created, tested, and designed so people can see themselves in it.

This has implications for internal controls. A policy no one reads is not a meaningful control. A code no one uses is not a cultural anchor. A decision tree that helps an employee escalate a third-party red flag is more valuable than a beautifully written paragraph no one remembers.

Lesson Four: Crowdsourcing Risk Intelligence Is Compliance Modernization

Perhaps the most compliance-relevant section of the book is the discussion of crowdsourcing intelligence. Lomax and Dubriwny argue that leadership does not have a monopoly on the perspectives needed to identify risk. Employees across functions, geographies, and levels see vulnerabilities long before they appear in formal reporting channels. This is exactly where modern compliance must go. Annual risk assessments remain useful, but they are not enough on their own. A CCO needs real-time, near-real-time, and frontline input. This includes surveys, focus groups, collaboration tools, investigation themes, hotline trends, third-party feedback, and data analytics.

AI governance fits here as well. The book encourages responsible experimentation with AI, including using AI to make policies more accessible, generate first drafts, synthesize information, and provide decision-useful guidance. In compliance terms, AI should not be a gimmick. It should be governed, risk-assessed, monitored, and used to improve the employee experience.

Compliance Application

For the compliance professional, ideation is not brainstorming for its own sake. It is how the CCO identifies gaps, improves controls, tests training, strengthens speak-up systems, modernizes the Code, and uses AI responsibly. It is how compliance moves from headquarters’ assumptions to operational intelligence.

The lesson is also relevant to investigations. The book’s discussion of investigations emphasizes empathy, transparency, gratitude toward participants, and learning from the process. That is an important reminder that investigations are not simply fact-finding exercises. There are moments when employees decide whether the compliance function is credible.

CCO Questions

  • Does our compliance function know how employees actually experience our Code, training, reporting channels, investigation process, and third-party controls?
  • Are we using peer ideation, frontline feedback, and cross-functional input to improve the program?
  • Where are we still relying on headquarters assumptions rather than operational evidence?
  • How are we using AI to improve accessibility, consistency, risk sensing, and employee guidance without weakening confidentiality, privacy, or human judgment?

Practical Takeaways

  1. Redesign one compliance communication from the user’s perspective. Make it shorter, clearer, more accessible, and easier to act on.
  2. Create an ideation circle around one major compliance risk, such as third-party due diligence, gifts and entertainment, speaking up, or AI use.
  3. Test your Code of Conduct with employees from different geographies and functions before the next refresh.
  4. Add crowdsourced risk intelligence to your risk assessment process.
  5. Treat ideation as a compliance control. Better questions produce better evidence, and better evidence produces a more effective program.

Ideation is where the compliance professional begins to see what is possible. It gives the CCO better questions, stronger engagement, richer risk intelligence, and a more human understanding of how employees experience the program. But ideas alone do not create culture. A redesigned code, a better speak-up message, a sharper AI policy, or a new third-party risk insight only matters if it moves from concept to practice. That is where the second book in the trilogy, The Art of Implementation, takes us next.

Join us tomorrow in Part 2, where we will examine how compliance professionals turn good ideas into operating discipline through alignment, stakeholder ownership, pre-mortems, adoption, incentives, and the hard work of making values real inside the business.

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The Warner Bros. Bidding War: Part 3 – The CCO Playbook for Transactions Under Pressure

The Warner Bros. Bidding War: Part 3 – The CCO Playbook for Transactions Under Pressure

The Warner Bros. (WBD) bidding war is not simply a Board story. It is a compliance operating model test. When a superior proposal emerges, the Chief Compliance Officer (CCO) must move from program design to execution discipline. Today, we conclude our short review of the Warner Bros./Netflix/Paramount dance and sale by considering lessons for the compliance professional.

In Part 1, we focused on the deal mechanics that led Warner Bros. Discovery to move from an agreed transaction with Netflix to a superior proposal from Paramount Skydance. In Part 2, the focus shifted to Board governance and fiduciary duty. This final post, Post 3, answers the operational question. What must the Chief Compliance Officer do when the process accelerates and governance must be proven in real time?

The answer is grounded in the DOJ’s Evaluation of Corporate Compliance Programs (ECCP). The core question remains constant. Is the program working in practice? A live transaction provides the answer.

Move Compliance Into the Transaction Control Room

Too many compliance functions treat M&A as a legal and financial activity. That approach fails when the transaction becomes contested. Once a superior proposal is identified, the compliance function must:

  • Participate in transaction governance meetings
  • Map control risks across disclosure, communications, and decision-making
  • Establish escalation pathways for new information

This is consistent with the expectations embedded in the DOJ’s Corporate Enforcement Policy, which rewards companies that demonstrate real-time awareness, escalation, and action. A compliance function that is not present during the decision-making process cannot later demonstrate that controls were effective.

Build and Execute an Evidence Protocol

The most significant compliance failure point in transactions is not misconduct. It is the absence of a reliable evidentiary record. In the WBD process, multiple streams of information were created simultaneously:

  • Board materials
  • Banker communications
  • Draft proposals and revisions
  • Internal analyses and emails

The CCO must ensure that the company has an evidence-based protocol that includes:

  • Centralized collection of transaction-related materials
  • Defined custodians for document integrity
  • Time-stamped records of key decisions and communications

Under the DOJ’s framework, this directly ties to the question of whether the company can demonstrate effectiveness through data and documentation. If the company cannot reconstruct its decision-making process, it cannot defend it.

Treat Disclosure Controls as a Real-Time Compliance System

Post 2 emphasized that disclosure is a governance issue. For the CCO, it is a control system. The compliance function should validate that:

  • The disclosure committee is activated and functioning continuously
  • There is a clear trigger matrix for Form 8-K filings and proxy updates
  • All external communications are coordinated and controlled

This is not theoretical. In a contested transaction, the volume and speed of information create a risk of selective disclosure, inconsistent messaging, or delayed filings. The CCO must ensure that disclosure controls meet the same standard as financial controls. They must be tested, documented, and operational.

Control Third-Party and Advisor Risk

Transactions introduce intense third-party engagement. Investment banks, legal advisors, consultants, and communications firms all operate at speed. In the WBD scenario, third-party actions included:

  • Structuring revised proposals
  • Communicating deal terms
  • Interacting with market participants

The CCO must ensure:

  • Clear protocols for third-party communications
  • Defined boundaries on who can speak on behalf of the company
  • Documentation of all material third-party interactions

This aligns with long-standing expectations under the Foreign Corrupt Practices Act (FCPA) and the broader third-party risk principles embedded in compliance programs. Even in a domestic transaction, third-party risk remains a control issue.

Align Governance With Internal Controls Frameworks

The events described in Parts 1 and 2 map directly onto internal control frameworks such as the COSO Internal Controls Framework. For the CCO, this means:

  • Control Environment: Tone at the top regarding disciplined decision-making
  • Risk Assessment: Identification of disclosure, litigation, and regulatory risks
  • Control Activities: Implementation of approval processes and documentation protocols
  • Information and Communication: Real-time disclosure and coordination
  • Monitoring: Ongoing review of transaction-related controls

This mapping is not academic. It is how the company demonstrates that governance is structured, repeatable, and effective.

Prepare for Day Two Risk

The transaction does not end with signing or closing. It creates a new risk profile. The CCO must plan for:

  • Integration of compliance programs across entities
  • Review of legacy decisions made during the transaction process
  • Preservation of records for litigation or regulatory review

This is where the DOJ’s focus on continuous improvement becomes critical. The company must show that it learns from the transaction and strengthens its program.

Connecting the Lessons Across the Series

Part 1 showed that deal terms, including termination fees and superior proposal mechanics, can change outcomes. Part 2 demonstrated that the Board must govern those changes through documented, disciplined processes. In Part 3, we demonstrated the connections between the two. The compliance function is the mechanism that allows the company to prove that governance worked. Without compliance execution, governance is an assertion. With compliance execution, governance becomes evidence.

Practical Action Steps for CCOs

  1. Embed compliance into the transaction governance structure at the outset of any deal.
  2. Implement an evidence protocol that captures all material transaction activity in real time.
  3. Test disclosure controls under accelerated conditions, including mock 8-K scenarios.
  4. Define and enforce third-party communication protocols.
  5. Map transaction governance to COSO and DOJ ECCP requirements before a contested situation arises.

Questions for the CCO

  1. If a regulator requested the full decision record tomorrow, could the company produce it?
  2. Are disclosure controls capable of operating continuously under transaction pressure?
  3. Is there a single source of truth for transaction-related documentation?
  4. Are third-party interactions fully documented and controlled?
  5. Has the compliance program been stress-tested in a high-speed governance scenario?

Final Thoughts

The Warner Bros. Discovery bidding war is not unique. What is unique is how clearly it illustrates the modern role of the Chief Compliance Officer. Compliance is no longer limited to preventing misconduct. It is responsible for enabling the company to act, decide, and disclose with integrity under pressure and then prove it. That is the standard set by the DOJ. That is the expectation of Boards. And that is the future of the compliance profession.

 

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The Warner Bros. Bidding War: Part 2 – Board Governance Under Pressure

When a superior proposal emerges, the Board is no longer evaluating strategy. It is proving governance. The Warner Bros. transaction shows how fiduciary duty, disclosure discipline, and control execution must function in real time. We are exploring Warner Bros./Netflix/Paramount’s bidding and purchase processes for lessons for the compliance professional. In Part 1, we focused on what happened. This post focuses on how the Board must respond when events accelerate.

The process moved from a negotiated transaction with Netflix to a contested situation with a rival bidder, Paramount. At that moment, the Board’s role shifted from approving a deal to managing an auction under fiduciary duty. This is the precise moment contemplated by Delaware fiduciary law and the Board oversight obligations often framed through the lens of Caremark duties. The question is no longer whether the Board can approve a transaction. The question becomes whether the Board can demonstrate that it acted on an informed basis, in good faith, and in the best interests of shareholders. That is not a conclusion. It is a record.

Waiver Discipline and the Fiduciary Record

In a live bidding environment, the Board will be asked to consider waiving contractual provisions, including standstill agreements, exclusivity clauses, and information-sharing restrictions. The governance risk is not the waiver itself. The governance risk is undocumented decision-making. A Board must ensure that every waiver is:

  • Reduced to writing with a defined scope and duration
  • Reviewed by counsel with a clear statement of fiduciary rationale
  • Reflected in contemporaneous Board minutes that explain why the waiver was necessary

Under the DOJ’s Evaluation of Corporate Compliance Programs (ECCP) framework, the question is whether the company can demonstrate that its processes work in practice. A waiver without documentation is indistinguishable from a control failure.

Termination Fees as Board-Level Risk

The WBD transaction turned the $2.8 billion termination fee into a live issue. When Paramount agreed to fund the fee, the Board had to evaluate more than price. It had to evaluate:

  • Who ultimately bears the economic and legal risk
  • Whether the funding mechanism introduces new contingencies
  • How the arrangement should be disclosed to shareholders

Termination fees are often treated as deal protections. In a contested process, they serve as mechanisms for risk allocation. That places them squarely within Board oversight. A Board that does not interrogate the assumptions behind a termination fee, including third-party assumptions, is not exercising informed judgment.

Real-Time Disclosure Controls

Disclosure obligations in a transaction are not periodic. They are continuous. Once a superior proposal is identified, the company must:

  • Update proxy materials where required
  • Ensure that all material information is disclosed without selective leakage
  • Align communications across legal, investor relations, and management

The governance challenge is that information moves faster than process. Emails, banker discussions, draft proposals, and internal analyses all become part of the evidentiary record. Boards must ask whether the company has a real-time disclosure protocol. This includes:

  • A defined disclosure committee process
  • A single point of accountability for filings such as Form 8-K
  • Controls over who can communicate with external stakeholders

This is where governance intersects directly with compliance. Disclosure failures are not merely technical. They can trigger enforcement exposure.

The 8-K and Proxy Playbook

In a fast-moving transaction, the company does not have the luxury of drafting disclosures from scratch. A Board should expect management to have a predefined playbook that includes the following:

  • Trigger thresholds for filing obligations
  • Pre-approved disclosure templates for common scenarios
  • A documented approval chain involving legal, finance, and executive leadership

The absence of such a playbook creates a delay. Delay creates inconsistency. Inconsistency creates risk. From a COSO internal control perspective, this is a failure in control activities and information and communication. From a DOJ perspective, it is evidence that the program is not operationalized.

Regulatory Readiness and Remedy Planning

Both competing transactions carried regulatory risk. The difference was how that risk was allocated and mitigated. A Board must understand the following:

  • The regulatory approval pathways
  • The likelihood of a challenge
  • The remedies available if regulators object

More importantly, the Board must ensure that management has pre-developed the following:

  • Divestiture scenarios
  • Behavioral remedies
  • Escrow or holdback mechanisms tied to regulatory outcomes

This is not theoretical planning. It is part of the decision to determine which proposal is superior. A Board that does not understand regulatory risk is not fully evaluating the transaction’s value.

Post-Termination Control and Evidence Custody

When WBD terminated the agreement with Netflix, the transaction did not end. It transitioned into a new phase of risk. The company must:

  • Ensure proper handling of confidential information shared during the termination process
  • Preserve all records relevant to the decision-making process
  • Maintain audit trails for potential litigation or regulatory review

This is where evidence discipline becomes critical. The record must be complete, organized, and defensible. In the absence of such controls, the company risks being unable to demonstrate how decisions were made.

Why This Matters for Boards

The WBD process illustrates that governance is tested when conditions change rapidly. A Board cannot build governance in the middle of a transaction. It must already exist. The DOJ and SEC will not evaluate the Board based on the outcome. They will evaluate the Board based on the effectiveness of its processes, documentation, and controls. This is the essence of modern corporate governance. It is not about whether the Board chose Netflix or Paramount. It is about whether the Board can prove how and why it made that choice.

Practical Takeaways for Boards

  1. Ensure that superior proposal mechanics are understood at the Board level before a transaction is signed.
  2. Treat termination fees and regulatory protections as governance issues requiring full Board engagement.
  3. Demand real-time disclosure controls with clear ownership and escalation protocols.
  4. Require a pre-built 8-K and proxy playbook to manage disclosure risk under time pressure.
  5. Mandate regulatory scenario planning as part of transaction evaluation.

Questions for the Board

  1. Can the Board demonstrate, through contemporaneous documentation, how it evaluated a superior proposal?
  2. Does the company have a real-time disclosure control framework that supports rapid filings and updates?
  3. Are termination fee structures and third-party funding arrangements fully understood and documented?
  4. Has the Board reviewed regulatory risk scenarios and approved a default remedy strategy?
  5. Who is accountable for evidence preservation and record integrity during and after the transaction?

Please join us tomorrow; in our final post, we’ll focus on the Chief Compliance Officer. The question will be direct. What must a CCO do, in operational terms, to ensure that the company can execute governance under pressure and prove it after the fact?

 

Categories
Innovation in Compliance

Innovation in Compliance: Invitational Leadership for Employee Engagement Success With Dr. Dennis Cummins

Innovation comes in many forms, and compliance professionals need not only to be ready for it but also to embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. In this episode, host Tom visits with Dr. Dennis Cummins to discuss his new book, “Invitational Selling: The Human Connection Advantage.”

Dr. Dennis Cummins, a globally recognized authority on invitational selling, champions a sales approach that prioritizes building authentic connections over traditional hard-sell techniques. Rooted in his extensive experience selling from the stage, Dr. Cummins believes in the transformative power of meaningful conversations to understand and effectively meet customer needs. His philosophy is detailed in his new book, “Invitational Selling: The Human Connection Advantage,” which promotes inviting customers to engage rather than pressuring them into a purchase, fostering authentic relationships that extend beyond mere transactions. Proceeds from the book benefit the Make-A-Wish Foundation. His book also underscores the potential of invitational selling to inspire collaboration within organizations and families, reflecting his commitment to empowering others through shared skills and talents.

Key highlights:

  • Relationship-Driven Sales Approach
  • Invitational Leadership for Employee Engagement
  • Profitability through Open Communication Culture
  • Humanizing AI to Build Trust and Connection
  • Invitational Selling: Creating Authentic Business Connections

Resources:

Dr. Dennis Cummins on LinkedIn

Dr. Dennis Cummins Website

Invitational Selling: click here 

Innovation in Compliance was recently honored as the Number 4 podcast in Risk Management by 1,000,000 Podcasts.

Categories
Blog

The Warner Bros. Bidding War: Part 1 – What Happened and Why Compliance Professionals Should Care

A fast-moving corporate auction shows how deal terms, fiduciary duties, disclosure controls, regulatory risk, and evidence discipline can determine the outcome of a major transaction. Over the rest of this week, I will be exploring the Warner Bros./Netflix/Paramount bidding war, which

The Deal That Changed Direction

The Warner Bros./Netflix/Paramount bidding war is one of those corporate stories that looks like Hollywood drama on the surface but is really a governance story underneath. At first, Warner Bros. (WBD) had an agreed transaction with Netflix. That deal carried a $2.8 billion company termination fee payable by WBD under specified circumstances, including termination to enter into a superior proposal. The proxy materials also disclosed a $5.8 billion regulatory termination fee payable by Netflix if the deal failed for certain regulatory reasons. (SEC)

Then Paramount Skydance (Paramount) came back with a revised proposal. It raised the bid to $31 per WBD share in cash, added a ticking fee, offered a $7 billion regulatory termination fee, and agreed to fund the $2.8 billion termination fee owed to Netflix. (SEC) Reuters reported that WBD said the revised Paramount proposal could be considered superior, which set the process in motion. (Reuters)

By February 27, 2026, WBD terminated the Netflix agreement and entered into a merger agreement with Paramount Skydance. WBD later disclosed that Paramount Skydance paid the $2.8 billion Netflix termination fee on WBD’s behalf. (SEC)

That is the transaction story. The compliance story is deeper.

This Was Not Merely a Higher Price

In M&A, price matters. But price is rarely the only issue. Boards also look at certainty of closing, regulatory risk, financing, timing, shareholder value, legal exposure, and execution risk. Paramount did not merely increase the cash price. It addressed several deal objections at once. It offered to cover the Netflix break fee. It added a ticking fee if closing was delayed. It increased regulatory risk protection. It positioned its offer as cleaner, faster, and more certain than the existing transaction. (SEC)

That matters because boards do not evaluate superior proposals in a vacuum. They evaluate the entire package. The better governance question is not simply, “Which offer is higher? ”It is, “Which offer delivers the best risk-adjusted value to shareholders, and can the Board prove how it reached that conclusion? ”

The Termination Fee Became a Governance Issue

The $2.8 billion termination fee is an important part of the story. In ordinary conversation, that number sounds like a barrier. In this transaction, it became part of the competitive bidding structure. Paramount agreed to fund the termination fee, which changed the economics for WBD shareholders. WBD’s own annual report language later stated that, after the Board determined it had received a Company Superior Proposal and Netflix waived its right to propose revisions, WBD terminated the Netflix agreement and Paramount paid Netflix the $2.8 billion fee on WBD’s behalf. (SEC)

For compliance and governance professionals, this is the control point: when a large termination fee can be assumed, reimbursed, funded, or otherwise neutralized by a rival bidder, the company needs clear documentation showing who approved that structure, how it was analyzed, how it was disclosed, and how conflicts were managed.

Disclosure Was Not a Back-Office Exercise

In a contested transaction, disclosure is part of the control environment. The company must update shareholders, respond to rival communications, track proxy statements, preserve drafts, document board deliberations, and avoid selective disclosure. The Netflix proxy materials laid out the termination fee structure and the circumstances under which the fee could become payable. (SEC) Paramount’s revised proposal was also publicly communicated through SEC filings, including the increased $31-per-share cash price and the regulatory termination fee. (SEC)

This is where compliance should pay attention. A transaction can move faster than the company’s document discipline. Emails, banker calls, board materials, draft press releases, proxy supplements, and negotiation notes can become evidence. If the company doesn’t have a real-time evidence protocol, the record will build itself, which isn’t ideal.

Why Compliance Professionals Should Care

Some believe this is a board-and-banker story. That is too narrow. It is also a compliance story because compliance is about governance, controls, documentation, accountability, escalation, and evidence. A high-stakes transaction tests whether the company’s control environment holds up under the highest pressure. It tests whether the Board receives complete information. It tests whether management understands escalation obligations. It tests whether legal, finance, communications, investor relations, and compliance can coordinate without losing the record.

This is exactly the kind of moment when the DOJ’s Evaluation of Corporate Compliance Programs is relevant, even outside an enforcement action. The central question is familiar: is the program well-designed, adequately resourced, empowered to function, and working in practice? In M&A, that means the compliance function should understand how deal governance intersects with disclosure controls, third-party risk, regulatory commitments, document preservation, and post-closing integration.

The Larger Lesson

The WBD bidding war shows that corporate governance is not theoretical. It is operational. A superior proposal clause is not just legal drafting. A termination fee is not just a financial number. A proxy supplement is not just a filing. Each is a control point. The companies that manage these moments well do three things. They make decisions through disciplined processes. They document the basis for those decisions in real time. They align governance, legal, finance, disclosure, and compliance before the crisis point arrives.

Practical Takeaways for Compliance Professionals

  1. Major transactions require evidence discipline from day one.
  2. Disclosure controls must be ready before a rival bidder appears.
  3. Termination fees and regulatory commitments should be treated as governance issues, not simply deal terms.
  4. Board minutes and waiver records must tell the fiduciary story.
  5. Compliance should have a seat at the broader transaction control table, especially when regulatory, third-party, data access, communications, and post-closing integration risks are implicated.

That is the lesson for every CCO. You may not be running the auction, but your program should help the company prove that it made decisions with integrity, evidence, and accountability.

Categories
Blog

Thomas Hobbes and Why Every Compliance Program Needs Order

We continue our exploration of Enlightenment Thinkers to see their influence on modern compliance programs. This week’s category is broader than philosophers, as many of these men excelled in numerous fields, including science, mathematics, calculus, and medicine. However, each contributed a key component that relates directly to our modern compliance regimes. In this post, we consider how Thomas Hobbes makes clear in his writings that no institution can function without order.

If Francis Bacon teaches that compliance must be grounded in evidence, René Descartes teaches that evidence must be examined rigorously, and John Locke teaches that a compliance system must be legitimate, Thomas Hobbes takes us to a different but equally important truth about structure.  That is where Hobbes becomes surprisingly relevant to the modern corporate compliance program.

That point can sound severe to modern ears, but compliance professionals understand it instinctively. Good intentions are not enough. Strong values are not enough. Even a trusted culture is not enough. A company also needs structure, clear rules, defined authority, escalation channels, and credible enforcement. Without them, pressure, ambiguity, and self-interest will fill the vacuum.

Hobbes is often remembered for his stark view of human nature and his argument that, in the absence of a strong governing authority, disorder follows. In his political philosophy, institutions exist in part to prevent chaos, conflict, and the breakdown of shared rules. While corporations are not states and employees are not citizens in the political sense, the organizational lesson is powerful. In any complex enterprise, when roles are unclear, rules are weak, exceptions become routine, and accountability is diffuse, people will default to local incentives, personal judgment, and short-term advantage. That is a dangerous environment for compliance.

Why Hobbes Matters to Compliance

Hobbes helps us understand something that compliance officers see every day: misconduct often flourishes not simply because individuals have bad intent, but because the system around them lacks structure. When approval processes are vague, when no one knows who owns a risk, when policies are written but not operationalized, when escalation lines are uncertain, or when managers believe standards are optional if performance is strong, disorder sets in. It may not look dramatic at first. It may look like improvisation, local flexibility, or entrepreneurial speed. But over time, that disorder becomes fertile ground for misconduct. Hobbes would not have been surprised.

His philosophy begins with the recognition that interests, fears, ambitions, and competing claims drive human beings. In the absence of a framework that organizes conduct, conflict, and opportunism follow. Translate that into corporate life, and the message becomes clear. Sales teams under pressure will rationalize shortcuts. Business sponsors will push third parties through onboarding if they believe control functions are merely advisory. Local managers will create informal workarounds if policies lack clear accountability. A company does not become more ethical by leaving such matters to improvisation. It becomes less governable. That is why compliance needs structure. Structure is what turns values into operations.

The DOJ Looks for Structure, Not Slogans

The Department of Justice’s Evaluation of Corporate Compliance Programs (ECCP) reflects this Hobbesian insight throughout. Prosecutors do not simply ask whether a company talks about ethics. They ask whether the compliance function has authority, stature, autonomy, and resources. They ask who owns specific risks, how decisions are made, whether controls are implemented consistently, whether investigations are escalated properly, and whether disciplinary systems are enforced. Those are all questions about institutional order.

This is important because many organizations still overestimate the power of tone. Tone at the top matters. Culture matters. Legitimacy matters. But none of those can substitute for structure. A CEO can deliver a compelling speech about integrity. However, if the company’s third-party onboarding process is fragmented, if financial approvals can be bypassed informally, or if no one knows when a matter must be escalated to legal or compliance, then the organization has created a system in which disorder is likely.

Hobbes helps compliance professionals make this point without apology. Rules are not a sign of distrust. Controls are not bureaucratic excess. Escalation pathways are not obstacles to business. They are the architecture that prevents pressure and self-interest from overwhelming principle. The COSO Internal Controls Framework makes much the same point in a different vocabulary. The control environment, control activities, information and communication, and monitoring all depend on defined roles, clear expectations, and operational discipline. The Federal Sentencing Guidelines likewise assume that compliance requires standards, oversight, training, auditing, reporting, and consistent response. Hobbes would recognize all of that as institutional design for preventing disorder.

Policies Must Be Operational, Not Aspirational

One of the most common failures in corporate compliance is the belief that policy issuance is itself control. It is not. A policy can express a standard, but unless the company translates that standard into decision rights, workflows, approvals, and accountability, the policy remains aspirational. This is where Hobbes is especially useful. He reminds us that order is created not by declarations, but by mechanisms.

Take a gifts, travel, and entertainment policy. On paper, the policy may clearly prohibit excessive or improperly documented expenses. But the real compliance question is whether the operating system around the policy supports that standard. Who approves the expense? Is there a threshold that triggers additional review? Are government-facing interactions flagged? Is supporting documentation required before reimbursement? Are there analytics to identify unusual patterns? Are exceptions tracked? Can someone ask a friendly manager to sign off without scrutiny? If the answers are weak, the policy is weak, no matter how polished its language.

Internal Controls Are the Language of Order

If one wanted to translate Hobbes into modern corporate practice, one would end up talking about internal controls. Controls are how an organization embeds order into decision-making. They define who can do what, under what conditions, with what approvals, and with what oversight. They reduce discretion where discretion creates unacceptable risk. They separate duties so that no single actor can move money, approve vendors, or override procedures without a second set of eyes. They create documentation so that actions can be reviewed later. They make authority visible.

For compliance professionals, this is a critical point. Compliance is not merely about training people to do the right thing. It is also about designing systems that make the right thing more likely and the wrong thing harder to do. Hobbes would say that the institution failed to create sufficient order to contain foreseeable human behavior.

Escalation Is a Form of Governance

Another Hobbesian lesson for compliance is the importance of escalation. In poorly governed companies, people often know something is wrong but do not know where the issue should go, who owns the decision, or what threshold requires higher review. That uncertainty is one of the most dangerous forms of disorder because it allows time, politics, and convenience to shape the response. A mature compliance program should therefore have clear escalation pathways.

When does a third-party red flag require a compliance sign-off? When must legal be brought into an internal investigation? At what point does a matter involving senior leadership move to the audit committee or board? Who can approve an exception to policy, and what documentation must support it? Who decides whether a substantiated misconduct issue triggers broader control remediation? These are not administrative details. They are the channels through which institutional order is maintained.

The ECCP pays close attention to this issue because escalation is one of the clearest indicators of whether compliance has real authority. If important matters can be contained, softened, or rerouted informally by management, then the program is fragile. Hobbes would have recognized the danger immediately. Where the lines of authority are unclear, competing interests will rush in.

Enforcement Gives Standards Their Weight

No discussion of order would be complete without enforcement. Hobbes understood that rules without consequences are invitations to defection. The same is true in corporate compliance. A company may have excellent policies, robust training, and well-designed procedures, but if employees believe violations will be ignored, minimized, or treated selectively, the system loses force. This is where consistent discipline matters so much. John Locke helped us see discipline as a question of legitimacy and fairness. Hobbes adds a different point. Discipline is also what gives the rule structure its operational credibility. It signals that standards are real, that no one is exempt, and that the organization is willing to defend the order it has established.

This does not mean punitive excess. It means predictability and seriousness. A company should be able to explain how disciplinary outcomes are determined, how similar cases are handled, and how managers are held accountable not only for their own conduct but for the environments they create. High performers cannot be given private exemptions. Senior executives cannot be allowed to negotiate around standards. Informal workarounds cannot become tolerated customs. Hobbes would have called that a dangerous condition.

The Compliance Officer as Architect of Order

If Bacon casts the compliance officer as an institutional scientist, Descartes as a guardian of clear thinking, and Locke as a steward of legitimacy, Hobbes casts the compliance officer as an architect of order. The compliance officer helps turn principle into process. The compliance officer asks where authority sits, where decisions are made, where controls can be bypassed, where exceptions accumulate, where roles are unclear, and where escalation can fail. That work is not separate from ethics. It is one of the main ways ethics becomes operational inside a large organization.

This is especially important during periods of growth, restructuring, acquisitions, digital transformation, or market stress. Disorder often enters through change. New business lines are launched before roles are clarified. AI tools are deployed before governance is assigned. Third parties are engaged before diligence and monitoring are fully operational. Incentives are revised without understanding how they affect conduct. Hobbes reminds us that institutional order is not self-sustaining. It must be built, maintained, and defended.

Thomas Hobbes may seem like an austere companion for the modern compliance professional, but his lesson is both practical and urgent. Institutions do not drift into integrity. They require order.

Five Lessons from Thomas Hobbes for the Modern Compliance Professional

First, culture and values are essential, but they cannot substitute for structure. A company needs clear rules, defined roles, and operating discipline.

Second, policies are not controls unless they are translated into workflows, approvals, documentation, and accountability.

Third, internal controls are the mechanisms by which institutional order is embedded in business operations. They make the right behavior more likely and the wrong behavior harder to execute.

Fourth, escalation pathways are critical. Employees and managers must know when and how risk moves upward for review and decision.

Fifth, enforcement gives standards their weight. Rules without consistent consequences will eventually be overtaken by convenience and local incentives.

Coming Next: Isaac Newton and the Hidden Forces Behind Misconduct

If Thomas Hobbes teaches us why every compliance program needs order, Isaac Newton will help us understand something even deeper: misconduct is rarely random. It is produced by forces, incentives, pressures, and patterns that can be studied and addressed. In Part 5, I will explore how Newton’s systems-based way of thinking offers a powerful framework for root cause analysis, incentive review, compliance analytics, and proactive prevention. A mature compliance program does not simply respond to failure. It learns to understand the forces that make failure more likely.

Categories
Great Women in Compliance

Great Women in Compliance: Risk as a Leadership Discipline: Lessons from Internal Audit

Guest Bio:

Michelle Wagner is Vice President and Head of Internal Audit at DocuSign, where she leads global audit strategy and helps the organization strengthen governance, risk management, and internal controls while supporting a culture of integrity and accountability.

With more than 25 years of experience across consulting and industry,

Michelle has held leadership roles at Deloitte, Costco, and SAP, where she led large audit portfolios, built high-performing teams, and drove governance and risk transformation initiatives across complex global organizations.

Michelle is known for her practical, people-centered approach to risk leadership and for translating complex risk insights into clear, actionable guidance. She is passionate about mentoring emerging leaders and helping organizations move from reactive risk management to proactive, insight-driven decision-making.

Show Notes:

Risk is often framed as technical work, but at its core, it is deeply human.

In this episode of Great Women in Compliance, Dr. Hemma Lomax sits down with Michelle Wagner, Head of Internal Audit at DocuSign, to explore how curiosity, empathy, and partnership help organizations manage risk more effectively and build stronger ethical cultures.

Michelle shares insights from a career spanning consulting and global leadership roles, reflecting on the moments that shaped her leadership philosophy and the lessons she has learned about influencing without authority, building trust, and helping teams see risks as opportunities to improve rather than problems to avoid.

Together, they discuss the evolving role of internal audit, the importance of collaboration across risk functions, and how emerging technologies such as AI can help leaders identify patterns and generate insights while reinforcing the need for human judgment.

This conversation is a reminder that great risk leaders don’t just protect organizations — they help them succeed.

Episode highlights:

  • Why risk management is fundamentally a leadership discipline
  • Lessons from moving from consulting to executive leadership roles
  • What makes an internal audit function truly valuable
  • How audit, compliance, and business teams can partner effectively
  • The role of curiosity and psychological safety in surfacing risks
  • Michelle’s perspective on AI and the future of risk management
  • Leadership lessons from mentoring and building teams