Tag: compliance training

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Creativity and Compliance

Creativity and Compliance – Compliance Training: Completion Rates vs Engagement

Where does creativity fit into compliance?

In more places than you think. Problem-solving, accountability, communication, and connection—they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network.

Ronnie’s company, Learnings and Entertainment, utilizes the entertainment devices that people use to consume information in their everyday, non-work lives and applies them to important topics around compliance and ethics. It is not only about being funny. It is about changing the tone of your compliance communications and messaging to make your compliance program, policies, and resources more accessible. Today Ronnie and Tom rant about the fallacy of compliance training completion rates.

The importance of engagement over completion rates in compliance training programs is a topic that has been gaining traction in recent times. The traditional focus on completion rates is being challenged, with experts advocating for a shift towards more engaging and interactive training methods. Tom Fox, a seasoned compliance professional, argues that completion rates are not as important as many organizations perceive them to be. He believes that a singular focus on completion rates can lead to lackluster programs, and instead, engagement should be prioritized. Similarly, Ronnie Feldman, an expert in education and communication strategies, emphasizes that while completion rates have a role, they should not be the primary measure of success. Feldman advocates for a greater focus on engagement, arguing that without it, individuals are not truly learning or benefiting from the training.

Both Fox and Feldman’s perspectives are shaped by their extensive experience in the field, leading them to suggest that organizations should minimize the importance of completion rates and instead invest in initiatives that drive meaningful engagement.

 

Key Highlights:

  • Engaging Training for Effective Compliance Education
  • Interactive Training for Effective Compliance Programs
  • Engaging Micro Learning for Compliance Programs
  • Engaging Compliance Training with Fun Activities

Resources:

Ronnie

  • Learnings & Entertainments (Website)
  • Compliance Confessions – inspired by “Mean Tweets,” these 90-second commercials address misconceptions and excuses to promote the speak-up culture and the E&C team as positive and helpful.
  • E&C Training Jams – a soulful singer who banters with ethics & compliance, explaining policies, sharing examples, and debunking excuses. 
  • Tales from the Hotline – Real speak up-themed stories about workplace behavior gone wrong.
  • Workplace Tonight Show! – E&C meets SNL Weekend Update, explaining corporate risk topics and why employees should care.
  • 60-Second Communication & Awareness Shorts – A variety of short, customizable, music and multimedia, quick-hitter “commercials” promoting integrity, compliance, speaking up, and the E&C team as helpful advisors and coaches.
  • Custom Live & Digital Programing – Custom creative programming that balances the seriousness of the subject matter with a more engaging delivery. After all, you can’t bore people into learning.

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For more information on the Ethico ROI Calculator and a free White Paper on the ROI of Compliance, click here.

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Creativity and Compliance

Creativity and Compliance – Positivity and Compliance

Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection—they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network.

Ronnie’s company, Learnings and Entertainment, utilizes the entertainment devices that people use to consume information in their everyday, non-work lives, and applies them to important topics around compliance and ethics. It is not only about being funny. It is about changing the tone of your compliance communications and messaging to make your compliance program, policies, and resources more accessible. Today Ronnie and Tom riff on why it is important to bring positivity to your compliance program and your role as a compliance professional.

Positivity in compliance is a crucial aspect that can significantly transform the perception and effectiveness of compliance programs. It involves shifting the image of compliance professionals from being restrictive to being business enablers who collaborate with other departments to achieve ethical business goals. Two notable figures who have extensively discussed this topic are Tom Fox and Ronnie Feldman.

Tom believes that a positive, solution-oriented approach can change the often negative perception associated with compliance. He emphasizes the importance of presenting compliance as a business enabler and a partner in achieving business goals. Ronnie also advocates for a positive and engaging attitude in compliance work. He underscores the significance of communication and interaction, suggesting that a positive tone from leadership can improve the overall compliance program. Both Fox and Feldman’s perspectives are shaped by their extensive experience in the field, and they both agree that integrating positivity into all aspects of compliance can foster a more collaborative and respectful relationship with employees.

Key Highlights:

  • Shifting Compliance Narrative Through Positivity
  • Enhancing Communication Through Humor and Positivity
  • Fostering Positive Compliance Culture Through Leadership
  • Don’t be a Debbie Downer

Resources:

Ronnie

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Blog

Podcasting for Compliance Training and Corporate Culture

If there is one truism from the practice of law that translates to the practice of compliance, it is that you are only limited by your own imagination. This holds true in the 360-degree realm of communication in compliance, as communications obviously comes in many forms. Many compliance practitioners will well remember the 2012 Morgan Stanley declination. In this first declination made public, the Department of Justice recognized Morgan Stanley for emailing out 35 compliance reminders to Garth Peterson over seven years. Think about the power of 360-degrees of communications in the context of compliance reminders. Now imagine the power of short ethics and compliance video training clips going out over the same period of time and the effect it would have both on your employees and the regulators.

Podcast Storytelling

Why not tell the story of compliance through a podcast? I call it podcast storytelling and it can be a powerful tool. Each podcast series is 5-part series and constitutes one story arc. The podcasts are about 10–15 minutes in length. The podcast storytelling series can be a variety of interviews led by a noted podcast host such as the Voice of Compliance, yourself as the CCO, or by anyone from your organization. It can be an interview with one or more people, or it can be a solo podcast.

While there would be a fully integrated story line, each podcast and accompanying text is stand-alone compliance training and communications that could be used by anyone at your organization. The podcasts could be pushed out internally as well as via your organization’s social media channels. There is a full panoply of podcast sites available, such as iTunes, Spotify, IHeartRadio, Google Pods, and Amazon. From each podcast, you can create multiple short audio clips or other forms of social media sharing materials with key quotes and lessons learned that can be created as podcast cover art.

A series such as this allows your organization not only to tell a story more effectively but also to reach a much larger audience than in any other format—live, audio-video or in-person. Yet there is another reason why you should consider this type of approach for compliance training and communications. It will provide you with the equivalent of market research and feedback. The numbers of listeners and downloads will give you a reliable source of data that you can use in other communications and trainings.

Compliance Department Branded Podcasts

Want another option? How about a fully-produced, branded podcast series for your internal compliance function. It could be two 25–30-minute episodes per month, with the guest selected by your compliance team. This format allows your corporate compliance function to tell the story of its greatest asset, its people, through interviews. Cannot get out of the country to travel? Still working remotely? Your branded podcasts give you a way to reach your employees as we continue to struggle through the Covid-19 variants. You can use the branded podcast to tell the story of compliance successes in your organization. You can include other departments to share their successes, too. As with the podcast storytelling series, it would be done in a collaborative manner working with your communications team.

Compliance News of the Day

Want to make some short and snappy compliance communications? How about “Compliance News of the Day”? Have a daily curated news show of 3–4 compliance stories with a short summary of each story and how they relate to a compliance perspective to your organization. Make it fun so your employees want to check in daily. When the DOJ comes knocking and asks how often you send out compliance communications, you can point to your Compliance News of the Day as a great starting point.

As a compliance practitioner, you should strive to bring more storytelling into your compliance messaging, training, and communications. If you put the employee in the shoes of the person they’re watching, they will remember it, because they will see how it applies to their lives. Such training and communication experiences will last much longer than if you drone over a written policy or show a PowerPoint. Marc Havener has called this “expanding your classroom.” Ronnie Feldman calls this bringing memorable storytelling to your compliance communications and training.

 Using Podcasts to Improve Corporate Culture

One of the biggest benefits of podcasting is that it allows a compliance function to connect with their audience on a more personal level. Unlike traditional forms of advertising, which often come across as impersonal and sales-driven, podcasts enable businesses to build a loyal following by offering valuable and engaging content. This can include interviews with industry experts, behind-the-scenes glimpses of the business, and informative discussions on relevant topics.

Now take these same concepts of audience engagement and apply them internally to an organization. What do you potentially have? A mechanism to engage your employees, to engender trust and improve your overall corporate culture. Do you think this is a crazy way to improve culture? Think again about all the advantages podcasting has in place already.

A major US consumer product company started a podcast and had corporate executives on it. Who were the biggest fans of the podcast? It turned out it was the company employees, many of whom had never met their corporate executives. This allowed the executives to be humanized in a way no number of town hall meetings or other similar corporate events could ever achieve.

Since you are only limited by your imagination in compliance, why not use some of that imagination to be creative in your compliance training and communications.

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31 Days to More Effective Compliance Programs

31 Days to a More Effective Compliance Program – Day 16 – Tailored and Effective Compliance Training

One of the key goals of any compliance program is to train employees in awareness and understanding of the FCPA, your specific company compliance program, and to create and foster a culture of compliance. While it seems axiomatic that compliance training is the mainstay of any best practices compliance program, the conversation around training has evolved over the years.

The importance of determining the effectiveness of your compliance program has been enshrined by the DOJ. The 2023 Update confirmed that the DOJ wants to see evidence of the effectiveness of your compliance program. This is something that many CCOs and compliance professionals still struggle to determine. Both the simple guidelines suggested herein and the more robust assessment and results provide you with a start to fulfilling the precepts set out by the DOJ, as you will eventually need to demonstrate the effectiveness of your compliance training going forward.

Three key takeaways:

1. How and why have you tailored your compliance training and how do you determine its effectiveness?

2. Try an “espresso” shot of training

3. Present your training in both local languages and a variety of media.

For more information on Ethico and a free White Paper on top compliance issues in 2024, click here.

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Innovation in Compliance

Compliance Professionals Adapting to Change: Industries, Regulations, and Beyond: Part 3 – Jessica Czeczuga on the Role of a Board of Directors in Training and Communications

Welcome to a special series sponsored by Diligent, where we look down the road at key issues in 2024 and beyond. In this series, I will visit with Nicholas Latham, Renee Murphy, Jessica Czeczuga, Yee Chow, and Alexander Cotoia. Over this series, we will consider compliant communications in regulated industries, managing conflicts of interest at the Board level, the Board’s role in compliance training and communications, navigating the current ESG landscape, and professional growth and mentorship in compliance. In Part 3, we review the role of a Board of Directors in compliance training and communications with Jessica Czeczuga.

Jessica Czeczuga is a seasoned corporate training and compliance professional, currently serving as the Principal Instructional Designer at Diligent. Jessica’s perspective on the importance of Board oversight in corporate training and compliance is shaped by her extensive experience and deep understanding of compliance programs. She emphasizes the crucial role of the Board in setting the tone for the organization’s culture, advocating for active communication from the Board about the importance of training to all employees. Jessica also suggests that the Board should be more significant in discussions about your organization’s compliance efforts, ensuring it meets its stated commitments. She views the Board as another group within the organization that requires tailored training and active involvement in promoting a culture of compliance. Join Tom Fox and Jessica Czeczuga as they delve deeper into this topic.

Key Highlights:

  • Driving Compliance and Training Messaging
  • Fostering Alignment Through Board Involvement
  • Assessing the Impact of Multinational Training

Ready for Purpose-Driven Compliance? Diligent equips leaders with the tools to build, monitor, and maintain an open, transparent ethics and compliance culture. For more information and to book a demo, visit Diligent.com

Join us tomorrow as we consider navigating the current ESG landscape.

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Blog

Jessica Czeczuga on the Crucial Role of Board Oversight in Compliance Training and Communications

I recently had the opportunity to visit with folks from Diligent. We look down the road at key issues in 2024 in a podcast series sponsored by Diligent entitled Compliance professionals adapting to change: Industries, Regulations, and Beyond. I was able to chat with Nicholas Latham, Renee Murphy, Jessica Czeczuga, Yee Chow, and Alexander Cotoia. Over this series, we discussed compliance communications in regulated industries, managing conflicts of interest at the board level, the board’s role in compliance training and communications, navigating the current ESG landscape, and professional growth and mentorship in compliance. In this post, we discuss the role of the Board of Directors in compliance training and communications with Jessica Czeczuga.

Jessica, the Principal Instructional Designer at Diligent, emphasized the need for the board to underscore the importance of compliance, communication, and training and to provide messaging to employees that reinforces the significance of completing training. One of the key takeaways from the episode was the idea that the board sets the tone at the top. The board’s priorities are seen as priorities by the rest of the organization. By prioritizing compliance, communication, and training, the board can foster a culture of compliance and ensure that employees understand the importance of these initiatives.

Jessica also suggested that boards should consider providing messaging directly to the general population of their organization, highlighting the importance of completing training. This can help drive the messaging deeper into the organization and ensure that employees understand the significance of their training obligations.

We also discussed the need for boards to assess the effectiveness of training programs, particularly in multinational corporations. Computer access and language barriers should be considered when evaluating training effectiveness. By understanding employees’ challenges in different regions, the board can make informed decisions about training programs and ensure that they are effective and accessible to all employees.

Regarding board oversight of training, there are tradeoffs and challenges to consider. On one hand, the board must clearly understand the compliance program and what is required to support it. This may involve requesting additional metrics and information from the individuals responsible for training. The board can provide better oversight and support by having a deeper understanding of the program.

On the other hand, the board needs to strike a balance between oversight and micromanagement. Boards should trust the individuals responsible for training and compliance to do their jobs effectively. Micromanaging can hinder the effectiveness of training programs and create unnecessary bureaucracy.

We highlighted the importance of board oversight in corporate training and compliance. The board is crucial in driving compliance and training messaging throughout the organization. By setting the tone at the top and emphasizing the importance of compliance, communication, and training, the board can foster a culture of compliance. Additionally, the board should assess the effectiveness of training programs, considering factors such as computer access and language barriers. Balancing oversight and trust is essential for effective board oversight of training and compliance.

Ready for Purpose-Driven Compliance? Diligent equips leaders with the tools to build, monitor, and maintain an open, transparent ethics and compliance culture. For more information and to book a demo, visit Diligent.com

Join us tomorrow as we consider navigating the current ESG landscape.

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Creativity and Compliance

Creativity and Compliance – An Ounce of Prevention

Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection – they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network.
Ronnie’s company, Learnings, and Entertainment, utilizes the entertainment devices people use to consume information in their everyday, non-work lives and apply it to important topics around compliance and ethics. It is not only about being funny. It is about changing the tone of your compliance communications and messaging to make your compliance program, policies, and resources more accessible. Today, Ronnie and Tom, as they consider compliance training and communication, are being used in the best, highest use, and most effective manner.
The topic of shifting compliance programs towards prevention and engagement is compelling, as it challenges the traditional reactive approach and advocates for a more proactive, engaging strategy. Ronnie believes that most compliance programs are reactive rather than proactive. He argues that a shift towards prevention, communication, burst learning, and leadership development can mitigate risks more efficiently and make compliance training more interesting and positive. Tom echoes this sentiment, emphasizing the need for engaging, entertaining, and impactful compliance programs. He suggests that by focusing on prevention, communication, shorter training, and leadership development, companies can create a culture of psychological safety and reduce the time and money spent on investigations and problems.

Join Tom Fox and Ronnie Feldman on this Creativity and Compliance podcast episode as they delve deeper into this fascinating topic.

Key Highlights:

  • Shifting Towards Prevention: The Key to Effective Compliance
  • Using Comedy to Transform Compliance Training
  • Engaging and Time-Efficient Micro-Learning Modules
  • The Importance of Proactive Compliance Measures

Resources:

Ronnie

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31 Days to More Effective Compliance Programs

One Month to More Effective Compliance Through Innovation: Day 6 – Future of Compliance Training

Where is compliance training headed? In the 2020 Update, the DOJ stated, “companies have invested in shorter, more targeted training sessions to enable employees to timely identify and raise issues to appropriate compliance, internal audit, or other risk management functions.” While this tactical solution has proven useful, I wanted to consider the broader compliance training themes that compliance professionals have learned over the past few years to gain insight into where compliance training may be headed. I sat down with Shawn Rogers, Senior Director, Global Ethics & Compliance at Stanley Black & Decker, Inc., to provide some thoughts on the veiled land of the future of compliance training.

Compliance training needs to get to the point where managers and leaders drive compliance training based on how they perceive the risks in their organizations. In other words, an awareness of risks can permeate the organization to such a degree that managers will be able to recognize when their employees need training and can call on the compliance function to provide custom training opportunities.

Three key takeaways:

  1. Business crises almost always begin with a culture failure.
  2. Focus your most detailed training on those employees who are truly high-risk.
  3. This is the “just-in-time” training model that provides training exactly when and where the employee needs the information.

For more information, check out The Compliance Handbook, 4th edition, here.

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FCPA Compliance Report

FCPA Compliance Report – Carlos Villagrán Muñoz on Implementing Effective Compliance Programs in Latin America

Welcome to the award-winning FCPA Compliance Report, the longest-running podcast in compliance. In this episode, Tom Fox welcomes Carlos Villagrán Muñoz, Chief Compliance Officer at CMPC in Chile. We discuss operationalizing compliance at CMPC and in Latin America.

Carlos Villagrán Muñoz is a seasoned Chilean attorney with considerable experience in implementing and advancing compliance programs in Latin America. His perspective on the subject is shaped by his extensive experience and understanding of the unique challenges in the region. Carlos identifies two major hurdles in implementing effective compliance programs in Latin America: the need to tailor programs to both global and local contexts due to cultural nuances and differing perceptions of corruption and the pressing issue of money laundering, fueled by illegal activities such as corruption, drug trafficking, and human trafficking. He believes that Latin America lags in anti-money laundering efforts, which are crucial in combating corruption, and advocates for compliance programs that address these issues while considering cultural differences. Join Tom Fox and Carlos Villagrán Muñoz as they delve deeper into these topics and more in this episode of the FCPA Compliance Report podcast.

 Key Highlights

·      CMPC’s Compliance Program Addressing Antitrust Infringement

·      Navigating Cultural Nuances and Money Laundering: Compliance Challenges in Latin America

·      CMPC’s Comprehensive Compliance Training Program

·      The Rise of Technologically Savvy Compliance Experts in Chile

·      Dynamic Networking Opportunities for Compliance Professionals

Resources

Carlos Villagrán Muñoz on LinkedIn

The FinCEN Report Company

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FCPA Compliance Report

FCPA Compliance Report – Peter Grossman and Duane Stumpf on Crafting Impactful Compliance Campaigns

Welcome to the award-winning FCPA Compliance Report, the longest-running podcast in compliance. In this episode, Tom welcomes Peter Grossman, Co-Founder, Chief Strategist at Labyrinth Training, and Duane Stumpf, Global Head of Integrity and Compliance at Alcon.

Starting with a 70s-style rock and roll music number, Alcon Vision’s interactive, animated compliance training program, developed in conjunction with Labyrinth Training, has been recognized with high praise, receiving an Anthem Award and two Telly Awards. This program was created to make the company’s Lens Policy more memorable and engaging.

This podcast episode focuses on creating impactful campaigns and stresses the need for creativity, mission, and quality work. This episode features Tom Fox, Peter Grossman, and Duane Stumpf discussing how the program’s success effectively delivers important lessons in ways people will remember and enjoy. Through this episode, the trio offers great insight into developing meaningful campaigns that will have a lasting impact.

Key Highlights:

  • The Lens Policy
  • Creating Compliance Storytelling
  • Compliance Training Musical
  • Dr. Louis’ Musical Number
  • Award-Winning Compliance Training
  • Creating Impactful Campaigns

Resources:

Peter Grossman on LinkedIn

Labyrinth Training

Duane Stumpf on LinkedIn

THE LENS

CALL DR LOUIS

Tom Fox

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