When you think about personal injury lawyers, is the first thing that comes to mind “what great advertising they have”? No? What about “the guys that work with these people must have an amazing company culture”? Also no? Well, today’s guest on the Innovation in Compliance Podcast has some insights that might just change your mind about that. Arnie Malham is a serial entrepreneur with a knack for solving problems – he and Tom discuss what mindset has to do with company culture, and what any of that has to do with personal injury lawyers.
A Happy Firing
When Arnie was the new guy working at an advertising agency, he kept getting all of the legal accounts dumped on his desk – no one else wanted them! He talks about how his interest in working with these kinds of professionals ended up getting him fired from the agency. That turned out to be a blessing in disguise because he formed his own advertising agency, focusing solely on working with personal injury lawyers. Working closely with these individuals gave him insight into the specific needs and expectations they have for their support vendors, and when Arnie saw a gap in the market, he decided to fill it and formed an entirely new company to provide after-business-hours intake support for personal injury law firms.
Personal Injury Lawyers, Really?
Tom and Arnie discuss the less-than-sterling reputation that personal injury lawyers have both in and outside of the legal world, and how that impacted Arnie’s ability to find and recruit talent to his firm. He needed to create a company culture so strong, so clear and so supportive, that it would overcome the negative perception most people had about the clients. He talks about some of the surprising and interesting ways he was able to do that. Sometimes, people DO cheer for the lawyers – and that’s what he wanted his team to be able to do.
Mindset and Company Culture
Tom mentions how difficult many new entrepreneurs find it to scale up their organizations – as teams and organizations grow, culture can be watered down. Arnie talks about how over many years of growing his business, making plenty of mistakes along the way, he learned what was required to create strong company cultures not just in his own organization, but for other companies as well. “You can smell culture when you walk in the door” is the foundation of this strategy. Culture permeates a company, and it stems from the leadership of that company. If a leader delegates or abdicates culture, Arnie believes there won’t be one. Leaders must adopt the mindset of the culture they want, model it, and integrate it with the values of the company. He explains how this works, and shares an example of how he was able to keep his own company’s culture strong over several years, and a great deal of leadership turnover.
Resources:
Worth Doing Wrong – learn more about Arnie’s company, and get a copy of his book!
Author: admin
In today’s edition of Daily Compliance News:
- Microsoft settles FCPA matter. (FCPABlog)
- Where were you during the sustainability charade? (CPA Journal)
- Does Boeing’s legal team give it “a margin of error”? (Bloomberg)
- Making leaders accountable for worklife balance. (FT)
In this episode of Trekking Through Compliance, we consider the episode The Omega Glory which aired on March 1, 1968, Star Date unknown.
Compliance Takeaways:
- How well is your staff trained?
- How well are your business folks trained?
- What is your disciplinary process?
In today’s edition of Daily Compliance News:
- CVS alleged to have used compliance personnel as ‘pickers and packers’. (NYT)
- Even head of FCA says regs to complicated. (FT)
- Be careful out there: British Airways and Lufthansa canceled all flights to Cairo. (Washington Post)
- Lawmakers ask Trump to get out of Pentagon contracting decisions. (Reuters)
In this five-part podcast series, I consider the use of monitors by state Attorneys General. I am joined in this podcast series by Jerry Coyne, the Managing Director of State Monitoring Services at Affiliated Monitors, Inc. who is the sponsor of this podcast series. In this series we introduce the role of state Attorneys Generals as enforcers of state law and bringers of civil litigation; the reaction to the big-tobacco settlement and the criticism of state Attorney Generals over that process; multi-state settlements in the post-tobacco era; challenges in multi-state litigation and the road ahead. Today, in this concluding Part 5, we consider the road ahead and the use of monitors by state Attorney Generals.
For more information on Affiliated Monitors, Inc. visit their website here.
In this five-part podcast series, I consider the use of monitors by state Attorneys General. I am joined in this podcast series by Jerry Coyne, the Managing Director of State Monitoring Services at Affiliated Monitors, Inc. who is the sponsor of this podcast series. In this series we introduce the role of state Attorneys Generals as enforcers of state law and bringers of civil litigation; the reaction to the big-tobacco settlement and the criticism of state Attorney Generals over that process; multi-state settlements in the post-tobacco era; challenges in multi-state litigation and the road ahead. Today, in Part 4, we consider the challenges for state Attorney Generals in today’s litigation environment.
I hope you will join us tomorrow for our concluding Part 5, where consider the road ahead for state AGs. For more information on Affiliated Monitors, Inc. visit their website here.
In this five-part podcast series, I consider the use of monitors by state Attorneys General. I am joined in this podcast series by Jerry Coyne, the Managing Director of State Monitoring Services at Affiliated Monitors, Inc. who is the sponsor of this podcast series. In this series we introduce the role of state Attorneys Generals as enforcers of state law and bringers of civil litigation; the reaction to the big-tobacco settlement and the criticism of state Attorney Generals over that process; multi-state settlements in the post-tobacco era; challenges in multi-state litigation and the road ahead. Today, in Part 3, we consider the role of state Attorney Generals in multistate litigation in the post-tobacco era.
I hope you will join us tomorrow for Part 4, where we discuss the challenges of multistate into today’s litigation environment. For more information on Affiliated Monitors, Inc. visit their website here.
In this five-part podcast series, I consider the use of monitors by state Attorneys General. I am joined in this podcast series by Jerry Coyne, the Managing Director of State Monitoring Services at Affiliated Monitors, Inc. who is the sponsor of this podcast series. In this series we introduce the role of state Attorneys Generals as enforcers of state law and bringers of civil litigation; the reaction to the big-tobacco settlement and the criticism of state Attorney Generals over that process; multistate settlements in the post-tobacco era; challenges in multistate litigation and the road ahead. Today, in Part 1, we consider the role of state Attorney Generals as enforcers of civil law and in bringing litigation to enforce consumer protect and related statutes.
I hope you will join us tomorrow for Part 2, where we discuss the reaction to the Big Tobacco settlement and the criticisms of state Attorney Generals for the process used. For more information on Affiliated Monitors, Inc. visit their website here.
In this five-part podcast series, I consider the use of monitors by state Attorneys General. I am joined in this podcast series by Jerry Coyne, the Managing Director of State Monitoring Services at Affiliated Monitors, Inc. who is the sponsor of this podcast series. In this series we introduce the role of state Attorneys Generals as enforcers of state law and bringers of civil litigation; the reaction to the big-tobacco settlement and the criticism of state Attorney Generals over that process; multi-state settlements in the post-tobacco era; challenges in multi-state litigation and the road ahead. Today, in Part 2, we consider the reaction to the Big Tobacco settlement and criticisms directed at the state Attorney Generals.
I hope you will join us tomorrow for Part 3, where we discuss multi-state litigation by Attorney Generals in the post-tobacco era. For more information on Affiliated Monitors, Inc. visit their website here.
In this episode of the FCPA Compliance Report, I visit Michael DeBernardis, Counsel at Hughes Hubbard. We discuss the Trump Administration’s China Initiative and how it may impact FCPA enforcement efforts and spark a potential backlash against US companies. Some of the highlights include:
- What is the China Initiative?
- Why is it significant?
- What developments have you seen over the past 6 months since its announcement?
- Does the China Initiative tie into the effort for greater transparency of Chinese owned companies in America per the Senate bill on auditing?
- Does the China Initiative mean the FCPA is being weaponized? If so, what are the implications?
- What about China push back? FedEx or even GSK?
You can find more information on see DeBernardis and Zygielbaum’s article Revisiting the China Initiative: Will the Focus on FCPA Prosecutions of Chinese Companies Produce Results?
