In today’s edition of Daily Compliance News:
· Credit Suisse found guilty. (FT)
· EY hit with a $100MM fine for cheating. (WSJ)
· Uber ex-security chief facing criminal fraud charges. (Reuters)
· Does Cfius review include corruption? (WSJ)
The Compliance Life details the journey to and in the role of a Chief Compliance Officer. How does one come to sit in the CCO chair? What skills does a CCO need to successfully navigate the compliance waters in any company? What are some of the top challenges CCOs have faced, and how did they meet them? These questions and many others will be explored in this new podcast series. Over four episodes each month on The Compliance Life, I visit with one current or former CCO to explore their journey to the CCO chair. This month, I take things in a different direction as I host my first non-CCO compliance professional, Joya Williams, and detail her journey in compliance.
In this concluding episode, Joya discusses why she is so passionate about Compliance and the opportunities now open for someone to get into the compliance field that were not as prevalent when she began. She provides advice for someone who wants to get into compliance but does not have an advanced degree. (Hint: the key is networking) She concludes with her tenure as President of the Greater Houston Business and Ethics Roundtable, her role as President, and compliance down the road.
Resources
Joya William LinkedIn Profile
This is Tom Fox. I want to welcome you to an exciting new podcast series that I’m premiering on the Compliance Podcast Network, The Corruption Files, together with my co-host Thomas Fox and Michael DeBernardis, an artist partner at Hughes Hubbard & Reed LLP. We will be looking at some of the top corruption enforcement actions in the United States and beyond.
In our first five episodes, we’re going to focus on some key industries inside the United States which had important FCPA actions. We’re going to focus on the background of each of the enforcement actions.
What did it mean from the prosecutorial perspective, the Department of Justice, and the Securities and Exchange Commission? And then, what did it mean at the time of the enforcement action? What does it mean today, and what does it continue to mean for the compliance professional in the future?
I know you’ll enjoy this great new series, The Corruption Files.

Richard Blank is the founder, CEO, and head bilingual trainer at Costa Rica’s Call Center, a business process outsourcing (BPO) telemarketing company. They offer outbound and inbound telemarketing solutions of the highest quality. Tom Fox welcomes him to this week’s show to talk about Costa Rica’s Call Center, how they help their clients, why he opened a call center in Costa Rica, and how to lead a successful call center in a foreign country.
The Core of Costa Rica’s Call Center
Tom asks Richard why he decided to open a call center in Costa Rica and how the term “Learning through the Proletariat” influenced his business model. Richard explains that as a CEO who works among people, you learn the importance of training and keeping your employees and customers. “One thing that I heard most sitting amongst people that are in a call center industry is that they feel expendable,” he tells Tom. To counteract this, he invests in his employees’ careers by promoting them and teaching them English so that they have pride and security in their job. Additionally, he has several retro arcade game machines that allow the employees to meet colleagues from other departments, and to relax, “or even hang out with el jefe”. He explains that this creates a safe, enjoyable workplace culture and an atmosphere of trust and institutional fairness.
BPO Telemarketing Outsource Company
Tom asks Richard to define a BPO telemarketing outsourcing company. BPO stands for business process outsourcing, and it is done in several parts of the world, including the Philippines where it is known as offshore. However, since Costa Rica is so close to the United States, it is considered a near-shore outsourcing company. “[That] could be either a blended or mixed center where they work on multiple accounts; usually it’s for overflowing and answering service,” he explains. Every one of Costa Rica’s Call Center’s agents is assigned to and works specifically for a client. He explains why having a brick-and-mortar call center is more beneficial for them versus being completely remote: problems like Internet redundancy and electricity failure plague remote workers, while at the in-person center, there are multiple tools and resources to hedge technical difficulties.
Nearshoring and Outsourcing
Tom asks why Richard chose Costa Rica for a BPO center and what’s the difference in having a company in essentially the same time zone as the US. Richard describes Costa Rica’s ideal location, and that it’s a democratic society with no standing army. In addition, the country’s literacy rate is 95%, and it has the best infrastructure in Central America. They also have highly skilled and experienced workers, some of whom have lived in the US and have dual citizenship. Furthermore, clients like the fact that agents are attuned to the North American market. It is also a safe place to visit for tourism.
Resources
Richard Blank | LinkedIn | Twitter | Instagram | YouTube
Costa Rica’s Call Center | Facebook
Watson Disciplinary Hearing to Begin
The sorry spectacle of Deshaun Watson continues to haunt the National Football League (NFL). Today a disciplinary hearing starts with US District Court Judge Sue L. Robinson, as the disciplinary officer appointed by the NFL and players association. The outcome of this hearing will be a recommendation of discipline for Watson from his misconduct. Watson has been accused by 24 women of sexual harassment for a variety of sex acts he allegedly performed on them, with them or to them. No doubt anticipating this hearing, Watson settled 20 of these cases last week.
According to SI.com, the lawsuits “detailed graphic accounts of sexual harassment and sexual assault that occurred during massage therapy sessions. The accounts range from Watson allegedly refusing to cover his genitals to the quarterback “touching [a plaintiff] with his penis and trying to force her to perform oral sex on him…The latest suit detailed that Watson masturbated and ejaculated on the plaintiff without her consent. It was expected that more lawsuits could be on the horizon.”
The discipline levied against Watson will be a critical factor in the NFL regaining any credibility in this matter. SI.com reported the NFL will ask for an ‘indefinite suspension’ so that the league can protect itself if more negative information comes out in the upcoming civil trials. Settlement negotiations for a one year agreed suspension broke down as Watson still believes he did nothing wrong. The NFL Players Association (NFLPA) also points to the essential meaningless disciple given the teams owners who allegedly engaged in some form of untoward sexual conduct, with SI.com reporting “The NFLPA argued for a lighter punishment, pointing to a precedent set in cases involving three of the league’s owners—the Commanders’ Daniel Snyder, Patriots’ Robert Kraft and Cowboys’ Jerry Jones.” Unfortunately for Watson, players are always given much more severe discipline than owners (See Brady, Tom re: Deflategate).
According to the New York Times (NYT), “the first public allegation against Watson of sexual misconduct during a massage appointment was made in March 2021, resulting in an avalanche of lawsuits filed by additional women. The claims against Watson involved massage appointments he had in 2020 and early 2021, when he played for the Houston Texans. He was traded to Cleveland in March after a grand jury in Harris County, Texas, declined to indict him on criminal charges. The Browns gave Watson an unprecedented, fully guaranteed five-year, $230 million contract.
What about the Cleveland Browns and their signing of Deshaun Watson? How much due diligence did Cleveland do before it signed Watson to a fully guaranteed $231 million contract. After signing the contract, the NYT broke the story that Watson had used “at least 66 different women in just the 17 months from fall 2019 through spring 2021” rather than the 40 in five seasons he had previously claimed. Conor Orr, writing in SI.com, reported that the Browns had engaged in due diligence the team described as an “odyssey” to become “comfortable” with Watson. He went on to add, “If nothing in the Times report was new information to the Browns, they should come out and admit as much. If much of what surfaced in the Times report is new information to the Browns, they should come out and admit as much.” What do you think Watson told the Browns when they asked, “Is there anything else we need to know about?”
The Browns face a looming public relations disaster for their actions. If and when Watson ever takes the field for the Browns, the protests will be loud and boisterous with this person they have now gotten ‘comfortable’ with enough to give him the richest contract in the history of the NFL (did I mention it was ‘fully guaranteed’?)
Of course, there is the question of knowledge and ultimate liability of his prior employer, the Houston Texans. After the NYT story broke, the plaintiffs’ attorney Tony Buzbee announced he would be adding the Texans to his lawsuit. He did so this week. As reported by the Houston Chronicle, the Texans claim that when the story broke back in March 2021, the team “issued a statement that said the post was “the first time we heard of the matter” and the organization hoped to “learn more soon.”” However, according to the amended claim, either the Texans knew all along or failed to do so through conscious indifference.
It turns out that the Texans had provided Watson with a form non-disclosure agreement (NDA) when he said one of the message therapists raised a claim against him back in 2020. Additionally, the Texans were allegedly aware of Watson not using the Texans facility for massages with team therapists and looking on the internet for his own set of therapists even when using non-Texan facilities. Of course, there is also now the allegation that Watson used 66 different therapists over 17 as noted above. Did the Texans know, or should they have known?
We have a full cacophony of allegations of sexual harassment, actual knowledge or conscious indifference, failure to engage in substantive due diligence, likely discipline for the player but not enabling teams with an appeal to the NFL Commissioner and at least four trials in the offing. Just imagine how much worse it will get for everyone involved.

Elizabeth Crow is the CEO of OnPoint Industrial Services, a company that services every aspect of your industrial project, ensuring its smooth execution and the safety of your workers. Tom Fox welcomes her to this week’s show to talk about OnPoint’s work, how it helps people, and the future of safety within ESG.
How OnPoint Manages Turnarounds
Tom asks Elizabeth to define turnarounds and how OnPoint facilitates them. A turnaround is a concentrated maintenance event where activities that cannot be conducted while the facility is online, such as cleaning, inspection, and repairs maintenance, are undertaken. A turnaround takes up to 6 weeks and thousands of people come on-site to do the work. Elizabeth describes OnPoint as a turnaround support services provider. She says, “The biggest part of OnPoint’s business is around safety, providing permits, providing safety attendants…. everything except the work itself is what OnPoint does.”
The Relationship Between ESG and OnPoint
Tom asks how ESG has affected a company like OnPoint. Elizabeth explains that since ESG has become more popular, the private equity firm that owns them, Cap Street, has been focused on instilling ESG priorities into the portfolio companies they manage. However, due to the nature of the services OnPoint provides, it is difficult to focus on ESG in its entirety. Their work tends to focus more on the social and on the governance components of ESG than on the environmental component. “By the nature of what we do we can’t impact the environmental footprint,” she remarks. She explains that they are concentrating on ensuring the safety of the workforce and maintaining their safety standards and compliance.
Safety Requirements During Turnarounds
Safety has always been a key component of ESG. Elizabeth believes that it has been pivotal to OnPoint’s success, since the increased emphasis on safety means companies recognize the value of having a professional safety provider. While some companies that are conducting the turnaround will hire anyone to ensure safety, Elizabeth tells Tom, “we [at OnPoint] train [people] to a specific standard and when we send somebody out, it’s treated as a professional service so you get a much higher quality from that.” This work aligns with the social aspect of ESG, caring for their rights.
Looking Ahead
Elizabeth believes that in the future more customers and stakeholders will be interested in more aspects of ESG, as the world is progressing in a direction to create safer work environments. Additionally, with the increasing threat of global warming more industrial companies will focus on the environmental aspect of ESG.
Resources
Elizabeth Crow | OnPoint Industrial Services
In this episode of the FCPA Compliance Report I welcome back Flex Vice President of Global Trade, Josh Fitzhugh, who visits about the challenges in economic and trade compliance since the Russian invasion of Ukraine. Topics include
- Current role
- Pre-conflict preparation
- How were you able to mobilize for such robust economic and trade sanctions?
- Some of the biggest challenges early in the conflict?
- What are some of the biggest challenges your team currently faces?
- What new challenges do you see in Q3 or further down the road?
Resources
Josh Fitzhugh on LinkedIn
Last week, after having leaked a preliminary opinion, the US Supreme Court struck the 50-year law legalizing abortion, Roe v. Wade in the case of Dobbs v. Jackson Women’s Health. The opinion was a complete mis-statement of US Constitutional law, was intellectually dishonest and was as clear an example of result-oriented legal decision making as you will ever likely see. However, the opinion was widely expected particularly after the leaked draft, but the reality is that all the justices who signed onto the opinion had long ago signaled their collective desire to overturn precedent and throw out Roe. While most Supreme Court decisions usually do not have direct compliance lessons and even broader criminal implications for the compliance profession, this opinion certainly does so I wanted to look at those issues from the compliance perspective.
Due Diligence
If there was ever an example of why you need robust due diligence for senior executives, the overturning of Roe provides the supreme example. All the justices who signed on to overturning Roe had said in their Congressional hearing that they would not vote to overturn Roe, and they would respect the Doctrine ofStare Decisis. As reported by Jacob Shamsian, writing in BusinessInsider.com, said, “When US Senators questioned Samuel Alito at his confirmation hearing in 2006, the now-Supreme Court Justice, author of Friday’s decision to overturn Roe v. Wade, hinted that the landmark 1973 abortion ruling was an “important precedent.” Alito went on to state, “It is a precedent that has now been on the books for several decades. It has been challenged. It has been reaffirmed.” At the same hearing, he talked about the principle of “stare decisis,” where Supreme Court justices respect the precedents set by previous decisions in making their rulings.”
Even Susan Collins, that alleged protector of women’s rights, said she had been “mislead” by now Justice Kavanaugh in a private meeting where the New York Times (NYT) reported that Kavanaugh told her “Roe is 45 years old, it has been reaffirmed many times, lots of people care about it a great deal, and I’ve tried to demonstrate I understand real-world consequences,” he continued, according to the notes, adding: “I am a don’t-rock-the-boat kind of judge. I believe in stability and in the Team of Nine.” In the same article, Senator Joe Manchin said that his trust had been abused by Kavanagh for private comments made to him.
All this means that people will lie to you during their employment interview. Unfortunately for the people of the United States, the employment interview was for a lifetime tenured position. Are lying to Congress, mis-leading and abusing the trust of Senators impeachable offenses? An open question at this point.
The point of due diligence is to take the information provided to you and investigate further to both verify it and see if there is anything further which might be a red flag. Companies can get into big trouble for failures of due diligence. Witness the Moderna ‘CFO for a Day’ when, as Bloomberg reported, “Moderna Inc.’s chief financial officer [Jorge Gomez] stepped down just one day after starting his new job.” It turned out that his prior employer was investigating accounting fraud which occurred under his watch. It cost Moderna one year’s salary of over $700,000 and a huge black eye in the court of public opinion for this most basic due diligence failure. What do you think Gomez said when asked if there was anything they needed to know about his employment history?
What about the Cleveland Browns and their signing of Deshaun Watson? How much due diligence did Cleveland do before it signed Watson to a fully guaranteed $231 million contract. After signing the contract, the NYT broke the story that Watson had used “at least 66 different women in just the 17 months from fall 2019 through spring 2021” rather than the 40 in five seasons he had previously claimed. Conor Orr, writing in Sports Illustrated, reported that the Browns had engaged in due diligence the team described as an “odyssey” to become “comfortable” with Watson. He went on to add, “If nothing in the Times report was new information to the Browns, they should come out and admit as much. If much of what surfaced in the Times report is new information to the Browns, they should come out and admit as much.” What do you think Watson told the Browns when they asked ‘Is there anything else we need to know about?”
Criminal Exposure
I do not often have to write about the potential criminal exposure of Chief Compliance Officers (CCOs) but after the eviscerating of Roe, it must be considered. How so, you might ask? The NYT Dealbook has reported, “Local officials in states that restrict abortion are already threatening to punish businesses that help employees gain access to it elsewhere.” If you take the prior Texas example this means every person or entity in the chain who might have provided assistance to a woman who has an abortion in a state where it is legal to do so. Under Texas law that means everyone who played a part in the corporate decision to support such women, including (but certainly not limited to) compliance, legal, human resources, finance, IT and a myriad of other corporate functions.
It would also extend to insurers who provide such coverage, once again even if legal in a state where services were delivered. Think such ideas are beyond the pale? Texas legislators are already considering such legislation, including making it illegal for Texas residents to travel anywhere to receive abortion services. Finally, do not forget that in 2022 one Texas woman, Lizelle Herrera, was charged with felony murder for having a miscarriage, although the charges were later dropped. Yes, this criminalizes the reproductive process.
Think this will end by the overturning of Roe? Alito tried to say that the legal decision only applied to overturning Roe. But the entire world knows about Alito’s inherent flexibility with the truth. Of course, this is just the first step that the MAGA hat wearing court justices want to take to get rid of civil rights. Justice Thomas could not have been clearer in his Concurrence when he said it was not just the right to abortion protected in Roe, but also protections for birth control in Griswold v. Connecticut, same-sex sexual relations in Lawrence v. Texas, same-sex marriage in Obergefell and protections for inter-racial marriage from Loving.
Once again, think that could not happen? The official position of the Texas GOP is that gays are an “abnormal lifestyle choice.” The state of Texas has already moved to criminalize transgender identity for those under 18 by opening investigations to have such children removed from their parents’ care and prosecute their parents for child endangerment. The Texas GOP is simply frothing to bring bills to outlaw same sex marriage, gay lifestyle, ban birth control and outlaw inter-racial marriages and try and make them all criminal conduct. Of course the right to travel freely between states is now in play as well.
Compliance professionals by nature try to get employees to do business ethically and in compliance with laws, rules, regulations and corporate policies. If you have operations in Texas that calculus has now changed. Not just a company headquartered in Texas but if you have any operations in Texas, the state of Texas will use that as an excuse to try and prosecute you. The Dobbs decision was about as bad a decision as the court could have articulated but as the Supreme Court is now formulated, it will only be the first. Every corporation will have to decide if the low tax structure and business friendly confines of the great state of Texas are worth the literal sacrifice of your employee’s health, right to live with and marry whom they please and even have access to birth control.