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Culture Crafters

Culture Crafters – Ethics Culture Divide, Part 2 – Enhancing Corporate Culture: The Vital Role of Ethics in Talent Retention and Acquisition

In this second episode in a 3-part series of podcasts, Tom Fox and Sam Silverstein discuss the critical divide in companies around Ethics and Culture. This series is based on data from a national survey of over a thousand people, highlighting the divide between high and low-performing companies in terms of ethics.

Sam and Tom discuss the critical importance of ethics in both talent acquisition and retention, emphasizing how these elements will serve as key differentiators for companies in the future. We explore why over a third of respondents believe ethics doesn’t help career advancement and how organizations can alter this perception by redesigning advancement criteria to include cultural and ethical values. The conversation highlights how ethical behavior begins in the hiring process and is reinforced through continuous feedback, not just annual reviews. We delve into real-world examples of ethical vs. unethical decisions impacting trust between employees, customers, and vendors, stressing the long-term catastrophic risks of ignoring ethical practices. The episode underscores that fostering an ethical culture is a top-down choice that needs to be modeled consistently at all levels to build trust and ensure long-term success.

Key highlights:

  • The Importance of Ethics in Talent Acquisition and Retention
  • Redesigning Advancement Criteria to Include Ethics
  • Impact of Ethics on Customer Trust
  • Ethical Shortcuts and Their Consequences
  • The Role of Ethics in Vendor Relationships

Resources:

 Sam Silverstein

Sam Silverstein on LinkedIn

Sam Silverstein

The Culture Audit™

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AI Today in 5

AI Today in 5: October 16, 2025, The Texas Gas Edition

Welcome to AI Today in 5, the newest edition to the Compliance Podcast Network. Each day, Tom Fox will bring you 5 stories about AI, so start your day, sit back, enjoy a cup of morning coffee, and listen in to the AI Today In 5, all from the Compliance Podcast Network. Each day, we consider four stories from the business world, compliance, ethics, risk management, leadership, or general interest related to AI.

Top AI stories:

  1. Silicon Valley is pouring money into AI. (Yahoo!Finance)
  2. AI credentials program for healthcare. (BusinessWire)
  3. AI chatbots are replacing Indian call centers. (Reuters)
  4. Texas energy and AI chips. (WSJ)
  5. Microsoft to process data using AI inside the UAE. (The National)

For more information on the use of AI in Compliance programs, my new book, Upping Your Game, is available. You can purchase a copy of the book on Amazon.com.

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Compliance Tip of the Day

Compliance Tip of the Day – Design Centric Internal Controls

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you’re a seasoned compliance professional or just starting your journey, we aim to provide you with bite-sized, actionable tips to help you stay on top of your compliance game. Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to keep your organization on the right side of the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

This week, we consider issues around internal controls in a best practices compliance program. Today, we consider how design-centric internal controls can lay the foundation for an effective compliance program.

For more on this topic, check out The Compliance Handbook: A Guide to Operationalizing Your Compliance Program, 6th edition, which LexisNexis recently released. It is available here.

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Daily Compliance News

Daily Compliance News: October 16, 2025, The Go with Paper Edition

Welcome to the Daily Compliance News. Each day, Tom Fox, the Voice of Compliance, brings you compliance-related stories to start your day. Sit back, enjoy a cup of morning coffee, and listen in to the Daily Compliance News. All, from the Compliance Podcast Network. Each day, we consider four stories from the business world, compliance, ethics, risk management, leadership, or general interest for the compliance professional.

Top stories include:

  • Why Danielle Sassoon resigned. (The Salt Lake Tribune)
  • UK gov says if hacked, go to paper. (BBC)
  • BOA sued over alleged ties to Epstein. (Reuters)
  • More days, more bribes paid to Trump. (Bloomberg)

The Daily Compliance News has been honored as the No. 2 in the Best Regulatory Compliance Podcasts category.

Categories
Blog

Compliance Under Pressure: Why Preventing Burnout Is a Governance Imperative

In a recent article in the MIT Sloan Management Review, author Brian Elliot says that we are living in what he calls The Burnout Age. Across industries and professions, exhaustion has become the new normal, and compliance is no exception. Recent studies show that over half of full-time U.S. employees report feeling burned out. In technology and professional services, that number climbs to over 80%. Even more telling: those who use AI tools most actively, the supposed productivity saviors, report the highest burnout levels of all.

For compliance officers, the parallels are unmistakable. You are being asked to “do more with less,” often without the resources, recognition, or rest needed to sustain that effort. You carry the responsibility of protecting your organization’s integrity, culture, and reputation, yet few roles face such unrelenting scrutiny and moral load. But here is the hard truth: burnout in compliance is not a problem solved by time off or a meditation app. It is a deeper challenge of structure, self-management, and purpose.

The author cites organizational psychologist Nick Petrie’s research, and I believe it applies directly to those of us in the compliance field. Drawing on his findings, I want to highlight three key ways compliance professionals can stop burnout before it stops them.

1. Balance “Perform Mode” and “Grow Mode”

Petrie’s research divides our work lives into two operating modes:

  • Perform mode — when we execute the skills we already know.
  • Grow mode — when we develop new capabilities and stretch into new territory.

Across thousands of professionals, he found the average split was 61% perform, 39% grow. But for high performers, including compliance officers, that ratio often becomes dangerously unbalanced. We overperform and undergrow. Compliance leaders tend to live in constant perform mode: reviewing investigations, updating policies, answering board queries, responding to regulators, or managing crises. Each task reinforces mastery, but rarely renewal. It is efficient, even satisfying, until it becomes a trap.

Here’s the danger: when you live too long in perform mode, you do not simply stagnate, you regress. Doctors, teachers, and yes, compliance professionals actually risk getting worse at their jobs over time because they stop learning, questioning, and refreshing their mental models.

To combat that, compliance professionals must build “grow mode” into their daily and strategic rhythm. That might mean:

  • Taking on projects that stretch your knowledge, such as AI governance, behavioral ethics, or cross-cultural compliance training.
  • Seeking rotation into a business unit to see risk and culture from the inside.
  • Joining a cross-functional ethics task force to collaborate differently.

Growth does not require leaving your role; it requires reframing it. Ask yourself regularly: What am I learning right now that will make me a better compliance leader a year from today?

Organizations that succeed in retaining compliance talent deliberately carve out “grow time” offering rotational opportunities, innovation labs, or even temporary secondments. If your company doesn’t provide them, advocate for them. Growth is not simply indulgence; it should be seen as sustainability.

2. Recognize Your Early Warning Signs

Compliance officers are masters of risk assessment, except, too often, when it comes to themselves. In Petrie’s work, high performers who experienced full burnout later said the signs had been “obvious in hindsight.” They just ignored them until it was too late. Compliance professionals are particularly vulnerable because of the role’s constant vigilance. You are expected to monitor everything from employee misconduct to third-party risk, but you cannot monitor your own well-being if you have normalized exhaustion.

Start with awareness. What are your personal leading indicators of burnout? For some, it is emotional: irritability, cynicism, or detachment. For others, it is behavioral: working weekends “just to catch up” or skipping lunch to squeeze in one more due diligence review. And for many, it is physical: poor sleep, headaches, fatigue that coffee cannot fix.

As Petrie put it, “I didn’t know what mine were, so I asked people close to me.” That’s a brilliant exercise for compliance leaders. Ask your peers, your partner, or even your team: What do you notice about me when I’m running on fumes?

Once you know your signs, the next step is to develop your recovery playbook. Call them your “if-thens”:

  • If I start working weekends, then I will block off an afternoon for reflection.
  • If I catch myself being short with colleagues, then I will step away from email for an hour.
  • If I’m consistently skipping exercise or hobbies, then I will schedule one small activity that re-energizes me.

For compliance officers, reflection is not a luxury. It is part of governance. You cannot sustain integrity in the organization if you are losing integrity with yourself. Recognizing and acting on those signals early is not selfish; rather, it is leadership.

3. Build Habits That Sustain, Not Deplete

Burnout does not happen overnight. It is the accumulation of small compromises: skipped meals, unchecked emails, endless meetings, and the belief that “just a little more effort” will fix everything. Compliance leaders know this pattern intimately because many of us built our reputations on it. We were the ones who said yes to every request, answered every hotline report, and took pride in responsiveness. That dedication made us successful, many of us in our 20s. But as Petrie notes, the habits that make you successful early in your career can burn you out later in it. To stop burnout, compliance professionals must build boundaries and rituals that protect their energy.

Here are three powerful habits to practice:

1. Reclaim Your Deep Work

Carve out time for deep focus; drafting a major policy overhaul, analyzing trends in internal reporting, or preparing a thoughtful presentation for the audit committee without interruptions. Turn off notifications. Close the compliance portal for a set block of time. Protecting your focus is protecting your value.

2. Create Transition Rituals

Between work and home, you need a deliberate “reattachment” moment, something that signals your brain that compliance mode is over. For some, it’s a walk, a podcast, or cooking dinner. For others, it’s journaling or a quiet drive. Do not dismiss it as small; transitions are the psychological bridge between productivity and peace.

3. Embrace Your “Opposite World”

Petrie calls this finding your “opposite world,” an activity that engages completely different parts of your mind and body. One tech executive told him, Argentinian tango saved my career.” For compliance officers, that could be cycling, painting, gardening, or volunteering. The goal is not distraction but rather renewal. When you activate different dimensions of your identity, you restore the emotional elasticity that burnout erodes. Finally, permit yourself to do less. That is not weakness, it is wisdom. As your career grows, the work will always outsize the hours. The key is to redefine success: it is not about getting everything done, but about doing what matters well.

Burnout Is a Governance Issue

It is tempting to see burnout as a personal issue, but for compliance leaders, it is also a governance risk. A burned-out compliance officer makes slower decisions, misses subtle patterns, and loses moral clarity. Fatigue is a threat to judgment, and in our field, judgment is everything. The Department of Justice’s 2024 Evaluation of Corporate Compliance Programs emphasizes continuous improvement and culture, but both rely on a compliance function that is psychologically and physically sustainable. The same applies to the board. When compliance fatigue spreads across leadership, the organization loses not just energy, but ethics.

That is why compliance leaders should view burnout prevention as part of their risk mitigation strategy. Incorporate it into team norms. Encourage “grow mode” through professional development. Recognize warning signs openly. And most importantly, lead by example, demonstrating that resilience and integrity are inseparable.

The Final Word: Bouncing Forward, Not Back

Nick Petrie calls the result of overcoming burnout “post-traumatic growth.” People who recover don’t return to where they were; they move beyond it. For compliance professionals, that’s the real opportunity of The Burnout Age. To emerge not as exhausted enforcers, but as energized leaders. To model balance, humanity, and perspective in a profession that often forgets to pause.

And always remember, the healthiest compliance programs begin with the healthiest compliance officers.

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AI Today in 5

AI Today in 5: October 15, 2025, The White House Target Edition

Welcome to AI Today in 5, the newest edition to the Compliance Podcast Network. Each day, Tom Fox will bring you 5 stories about AI, so start your day, sit back, enjoy a cup of morning coffee, and listen in to the AI Today In 5, all from the Compliance Podcast Network. Each day, we consider four stories from the business world, compliance, ethics, risk management, leadership, or general interest related to AI.

Top AI stories include:

  1. AI assistant for loan compliance. (Housing Wire)
  2. AI for customer outreach compliance. (Business Wire)
  3. Streamlining compliance for marketing with AI. (CMS Wire)
  4. Anthropic is a WH target. (Bloomberg)
  5. OpenAI has a 5-year plan to spend $1tn. (FT)

For more information on the use of AI in Compliance programs, my new book, Upping Your Game, is available. You can purchase a copy of the book on Amazon.com.

Categories
Compliance Tip of the Day

Compliance Tip of the Day – Monitoring and Improvement of Internal Controls

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you’re a seasoned compliance professional or just starting your journey, we aim to provide you with bite-sized, actionable tips to help you stay on top of your compliance game. Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to keep your organization on the right side of the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

This week, we consider issues around internal controls in a best practices compliance program. Today, we consider how to monitor and improve your internal controls.

For more on this topic, check out The Compliance Handbook: A Guide to Operationalizing Your Compliance Program, 6th edition, which LexisNexis recently released. It is available here.

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Compliance Into the Weeds

Compliance into the Weeds: Navigating Effective Human Oversight for ADS/ADMT in AI Compliance

The award-winning Compliance into the Weeds is the only weekly podcast that takes a deep dive into a compliance-related topic, literally going into the weeds to explore a subject more fully, and looking for some hard-hitting insights on compliance. Look no further than Compliance into the Weeds! In this episode of Compliance into the Weeds, Tom Fox and Matt Kelly discuss Matt’s recent experience at a compliance conference in Lithuania and engage in a thorough discussion about effective human oversight in AI systems.

They examine the recent guidance from the European Data Protection Supervisor (EDPS) on maintaining human oversight of automated decision-making processes, relating it to similar regulatory requirements in California. The conversation explores the implications for corporate compliance, IT, and audit professionals, highlighting the challenge of balancing AI efficiency with the need for effective human intervention to mitigate risks and ensure regulatory compliance.

Key highlights:

  • Matt’s Experience in Lithuania
  • AI Regulation in the EU and CCPA Amendments re: ADS and ADMT
  • Effective Human Oversight in AI Systems
  • Challenges in AI Control Design
  • The Role of Compliance and Audit in AI Oversight

Resources:

Matt on Radical Compliance

Tom with a 5-Part podcast series on the CCPA Amendments on ADS/ADMT with Alyssa DeSimone on Life with GDPR

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A multi-award-winning podcast, Compliance into the Weeds was most recently honored as one of the Top 25 Regulatory Compliance Podcasts, a Top 10 Business Law Podcast, and a Top 12 Risk Management Podcast. Compliance into the Weeds has been conferred a Davey, Communicator, and W3 Awards for podcast excellence.

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Daily Compliance News

Daily Compliance News: October 15, 2025, The Cyber-Scam Edition

Welcome to the Daily Compliance News. Each day, Tom Fox, the Voice of Compliance, brings you compliance-related stories to start your day. Sit back, enjoy a cup of morning coffee, and listen in to the Daily Compliance News. All, from the Compliance Podcast Network. Each day, we consider four stories from the business world, compliance, ethics, risk management, leadership, or general interest for the compliance professional.

Top stories include:

  • The US forced the Dutch to fire the Chinese CEO of a chip company. (WSJ)
  • Perfecting the Art of Corruption. (The Progressive)
  • The US and UK put sanctions on the Cambodian cyber-scam. (FT)
  • Trump lobbies the Knesset to pardon Netanyahu. (Bloomberg)
Categories
Blog

From a Wake to Global Greatness: Compliance Lessons from the Creation of Les Misérables

The New York Times recently ran an article on the creation of the play Les Misérables. When the show premiered at London’s Barbican Theatre in 1985, the creative team celebrated with champagne and optimism. But by the next morning, that optimism had curdled. Critics savaged the show, The Evening Standard called it a “glum opera,” and The Daily Mail mocked it as “ripples of cheap sentiment.” Yet forty years later, the musical has become a global juggernaut: 15,500 London performances, translations into 22 languages, and productions across 53 countries.

How did a project that began as a critical failure turn into one of the most beloved works of modern theatre? The answer lies in the same principles that define a strong corporate compliance program: resilience, continuous improvement, and purpose-driven leadership. Today, I want to use this most beloved story behind Les Misérables (Les Miz) to explore lessons for compliance professionals seeking to build programs that endure, inspire, and transform.

Act I: Facing the Critics – Resilience in the Face of Failure

Producer Cameron Mackintosh had just 48 hours after opening night to decide whether to fund a West End transfer. With negative reviews piling up, the rational business decision might have been to pull the plug. But Mackintosh did not because he listened to a different source of data: the public. Within days, the Barbican box office was inundated with calls. Demand skyrocketed. Word of mouth triumphed over the headlines. Mackintosh saw that passion and persistence, not panic, should guide his decision-making. (IE., Cool, Calm, and Collected)

For compliance officers, this moment is instructive. Programs often face early resistance: executives skeptical of costs, employees fatigued by training, or media narratives about “bureaucracy over business.” Like Mackintosh, compliance leaders must look beyond the immediate criticism and focus on long-term trust indicators: employee engagement, internal reporting rates, and cultural alignment. As John Caird, one of the show’s co-directors, later recalled, “It was two or three days of worry. Then it became apparent this thing was unstoppable.” That’s what resilient leadership looks like. It is the courage to hold the line until values prove their worth.

Act II: Reinvention and Collaboration – Building Through Continuous Improvement

The original French production of Les Misérables was a creation of Claude-Michel Schönberg and Alain Boublil. It was little more than “a series of tableaux.” To bring it to London, Mackintosh assembled a powerhouse team: Caird, Trevor Nunn, and poet James Fenton. Together, they reshaped the story, studied Victor Hugo’s 1,400-page novel, and discovered a central truth: the conflict between forgiveness and justice.

When the scene of Jean Valjean stealing silver from a bishop was reimagined to include the bishop’s forgiveness, the show found its soul. As Caird put it, “Sewing God into the show was what animated the characters.”  In compliance terms, that’s equivalent to finding your “why.” Many programs begin as checklists: rules, policies, and audits. But the real power comes when compliance discovers its animating purpose: integrity, fairness, and the belief in redemption.

And the Les Misérables team did not stop improving. Even weeks before opening, they were rewriting scenes and composing new music. The haunting ballad “Bring Him Home,” for instance, was added at the eleventh hour to showcase Colm Wilkinson’s voice. A lyric change from “the song of common men” to “the song of angry men” captured the fire of revolution and made the anthem unforgettable. That kind of iterative creativity mirrors modern compliance practice. Programs thrive when they are dynamic. When risk assessments lead to policy refinements, when whistleblower feedback reshapes processes, and when technology brings fresh insight into employee behavior. Continuous monitoring and improvement are not simply boxes to check; instead, they are the lifeblood of sustained success.

Act III: Mission, Meaning, and the Power of Emotion

What ultimately made Les Misérables unstoppable was not just the music or the staging. It was emotion and story. The raw humanity of people struggling against injustice. Audiences from Shanghai to São Paulo connected to Jean Valjean’s redemption, Fantine’s suffering, and the students’ defiance on the barricades. The musical’s emotional resonance even crossed from stage to real life. During the Tiananmen Square protests in 1989, members of the Los Angeles cast watched the news backstage, then went out to sing “Do You Hear the People Sing?” with renewed intensity. “We were singing to empower them,” one actor said.

That is what great art and great compliance can do: inspire people to act on their values. A compliance culture isn’t sustained by fear of enforcement but by belief in purpose. When employees see compliance not as control but as conscience, they become part of something larger. Les Misérables endures because its story is universal. As Caird reflected, “Deep down, so many members of the audience feel the same sense of fate or destiny about their own life journeys.” Compliance, too, speaks to that inner struggle, doing the right thing when no one’s watching, holding fast to integrity under pressure, and believing that redemption is possible even after mistakes.

Act IV: Governance, Adaptation, and Global Legacy

Even as Les Misérables became a global brand, its creative and business stewards never lost sight of governance. The show’s licensing model ensures consistent quality worldwide. Each local production is supported by an extensive oversight network, a framework that any compliance professional would recognize as a control environment.

The show’s adaptability has also been key to its longevity. From Paris to London, from Broadway to Shanghai, the creative team allowed for local variation without losing the show’s ethical and emotional core. For compliance, the essence of risk-based design is adapting policies and procedures to the local context while maintaining global standards.

The duality of consistency and flexibility is the hallmark of resilient compliance systems. Whether you’re dealing with data privacy laws in the EU or anti-bribery rules in emerging markets, the goal is the same: uphold integrity, but adapt intelligently.

Curtain Call: The Compliance Lessons from Les Misérables

Forty years on, Les Misérables remains not just a musical but a movement. Its improbable rise from derision to dominance reflects the same principles that make compliance programs succeed in the long run. Here are three key lessons for today’s compliance professionals:

1. Resilience Over Reputation. Critics will come, whether they are journalists, executives, or employees, and they will be skeptical of compliance initiatives. What matters is endurance. Listen to feedback, adapt when necessary, but stay rooted in purpose. Like Mackintosh, bet on the long-term power of doing what’s right, not what’s popular.

2. Continuous Reinvention Is Compliance Excellence. Les Misérableswas refined until every lyric and note supported the story. Similarly, compliance programs must be living systems. They must constantly be assessed, tested, and evolved. Success comes not from a perfect launch but from perpetual improvement.

3. Emotion and Ethics Drive Engagement. What made Les Misérablesunforgettable was not its spectacle but rather its soul. The same applies to compliance. Rules deter misconduct; stories inspire integrity. Embed humanity into your messaging. Celebrate courage. Encourage second chances. Compliance is not about fear. It is about belief.

Final Encore

From the opening-night “wake” to four decades of standing ovations, Les Misérables proves that greatness often begins in adversity. For compliance professionals, the lesson is clear: Build programs with purpose, persistence, and passion. Like Valjean himself, a great compliance culture does not just survive, it redeems, inspires, and endures.