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A Textbook Declination: Lessons Learned from the USRA Declination

In the fast-moving world of enforcement actions and corporate misconduct, we rarely get an actual “bottle episode” of compliance—a neatly wrapped case that functions almost like a compliance case study come to life. That is precisely what we see in the recent declination issued to the Universities Space Research Association (USRA), a nonprofit organization working with NASA on advanced scientific research. The Declination is found here.

This declination tells us as much about what to do right as it does about what went wrong. USRA’s prompt and resolute response to employee misconduct provides a blueprint for companies, regardless of size, to attain the ideal result: a DOJ declination. This decline in the Trump Administration’s second term provided crucial lessons for compliance professionals.

The Story: Export Controls and a Rogue Employee

The facts are obvious. Between April 2017 and September 2020, USRA employee Jonathan Soong used his position to oversee export compliance and sell restricted software and source code to Beihang University in China. Mr. Soong did not simply mishandle sensitive materials; he willfully bypassed export laws, concealed his actions, and even embezzled from USRA in the process. Soong pleaded guilty to violating export control laws in connection with secretly funneling sensitive aeronautics software to a Beijing university.

But here is the key takeaway: once USRA learned of the misconduct, they acted fast. They alerted NASA. They conducted an internal investigation. They self-reported to the Department of Justice within days. They cooperated fully. And in the end, the DOJ rewarded them, not with a fine, but with a complete declination.

The Power of Prompt Self-Disclosure

USRA’s leadership did not wait to see if the issue would disappear or downplay it internally. Instead, they engaged with enforcement agencies early and often. This fits squarely within the DOJ’s National Security Division Guidance, which outlines how voluntary self-disclosure, cooperation, and timely remediation can mitigate or eliminate penalties.

Let’s be clear: this was a national security matter, not just a regulatory breach. The software involved may have had potential military applications, making USRA’s response all the more commendable and critical.

Internal Controls and Oversight: Where the Breakdown Happened

As much as this is a story of compliance success, it is also a reminder that internal controls must work in practice, not just on paper. There were three key control failures:

  1. Export compliance oversight was left to the same employee who committed the fraud.
  2. Internal monitoring failed to detect red flags.
  3. Supervisory negligence enabled the misconduct to continue for three years.

One of Mr. Soong’s supervisors was eventually disciplined or terminated. However, the lesson is that even well-designed controls fail when not executed or appropriately monitored.

What Made This Declination Possible?

  1. Voluntary, timely self-disclosure within days of learning of the misconduct.
  2. When the USRA discovered potential wrongdoing, they didn’t hesitate; they immediately self-reported the issue to NASA and the Department of Justice. This type of proactive disclosure is precisely what the DOJ expects when evaluating a company’s response to misconduct. The timeliness demonstrates a functioning internal control system and an ethical culture prioritizing transparency. Rather than hiding behind bureaucracy or launching a months-long internal cover-up, USRA made the call within days. That decision set the tone for everything that followed and paved the way for trust-based engagement with enforcement authorities.
  3. Full cooperation, including sharing internal findings and offering access to witnesses.
  4. USRA didn’t just make a phone call and then sit back. They actively cooperated with investigators at every stage. Their actions included providing access to key internal documents, conducting an internal investigation, and turning over their findings to the DOJ. Equally important, they facilitated interviews with relevant employees, supported the legal process, and ensured that authorities had all the resources necessary to pursue the case against the wrongdoer. In short, USRA became a partner to the government, not an adversary. Comprehensive, good-faith cooperation carries tremendous weight in a declination decision.
  5. Swift and meaningful remediation, including terminating the wrongdoer and disciplining supervisors.
  6. USRA didn’t stop at self-reporting. They took tangible steps to clean the house. Mr. Soong, the employee at the center of the misconduct, was promptly terminated. However, the company didn’t stop there; USRA also reviewed its supervisors’ actions (or inactions). At least one supervisor was disciplined or let go for failing to oversee export control responsibilities properly. The move sends a strong message internally and externally, emphasizing that accountability extends throughout the entire chain of command. This swift and meaningful remediation satisfies DOJ expectations and helps rebuild trust with business partners, regulators, and the broader public.
  7. Strong risk awareness of their role in handling sensitive, export-controlled material.
  8. USRA operates in a field where national security risks are inherent. As a NASA contractor handling sensitive aerospace research, they were well aware of the dangers posed by improper exports of data and source codes. The incident wasn’t just a case of a company claiming ignorance, as they were aware of the potential consequences. Their compliance failures came down to one rogue actor and a breakdown in oversight, not a lack of awareness. When problems surfaced, they acted with the urgency such risks demand. This situational awareness, recognizing how export control violations could ripple across global security, played a major role in helping the DOJ see them as a responsible actor.
  9. Responsiveness to the DOJ and NASA, including prompt answers and evidence production.
  10. Throughout the investigation, USRA maintained consistent and open lines of communication with both NASA and the DOJ. They promptly responded to any questions posed. They delivered the requested documents promptly and in excellent order. Such responsiveness isn’t just about meeting deadlines; it is about demonstrating respect for the investigative process and showing that the company values ethical resolution over self-preservation. By staying accessible, professional, and efficient throughout the inquiry, USRA signaled to prosecutors that they were committed to helping resolve the matter fairly and thoroughly. That level of responsiveness is precisely what the DOJ wants to see.

Lessons Learned for Compliance Professionals

  1. Speed Matters
  2. In the world of corporate enforcement, timing can be everything. Companies do not always receive declinations for self-reporting, but it often makes a significant difference when they do.  USRA moved within days to notify NASA and the DOJ of serious misconduct. That speed demonstrated a culture of integrity, robust internal reporting, and a commitment to doing the right thing even under pressure. Quick action also preserves evidence, signals accountability, and allows enforcement agencies to act more efficiently. The faster a company responds, the more credible its leadership appears and the more likely it is to be viewed as a trusted partner.
  3. Controls Must Work in Real Life
  4. Too often, compliance programs look good on paper but fail in execution. A policy isn’t controllable or effective unless it’s well-designed and implemented correctly. In the USRA case, while policies existed, execution faltered, and an employee responsible for oversight violated the law. That’s a stark reminder: your controls must work in the real world. We must regularly evaluate the effectiveness of supervisory review, dual controls, cross-checks, and audit testing. Failure to test a control could result in liability, enforcement, or worse.
  5. Know Your Risk Profile
  6. USRA dealt with export-controlled scientific software, which is a high-risk domain. Their failure wasn’t in identifying risk but in adequately mitigating and monitoring it. For every company, the starting point must be understanding your unique risk profile. Is it corruption and bribery? Data privacy? Sanctions exposure? What are the ethics of the supply chain? Compliance officers must align risk assessment, control design, and resource allocation accordingly. Implementing a universally applicable compliance program can lead to failure. Regulators expect a risk-based approach that demonstrates thoughtfulness and proportionality. You can’t mitigate what you don’t understand or defend a program that overlooks its most critical vulnerabilities.
  7. Use the Right Tone from the Top
  8. When the misconduct came to light, USRA leadership did not equivocate. They acted decisively, demonstrating a tone from the top that prioritizes ethical behavior and transparency. That tone matters. It influences how quickly issues are escalated, how freely employees speak up, and how credible regulators perceive your organization. Leadership must consistently communicate that compliance is not just a legal necessity but a core business priority. Words are important, but so is behavior: executives who support investigations, invest in controls, and respond to crises with accountability send a powerful message. That tone sets the cultural foundation for the entire compliance program.
  9. Partner with Enforcement, Don’t Oppose Them
  10. USRA’s interaction with NASA and the DOJ reflected a cooperative mindset. They partnered; they didn’t stonewall, delay, or obscure the facts. That approach is increasingly essential in today’s enforcement environment. Regulators are clear: they are looking for good-faith actors. A company that cooperates, provides relevant data promptly, and engages constructively in dialogue is far more likely to receive credit, whether in a declination, reduced penalties, or favorable settlement terms. Fighting regulators at every turn rarely results in positive outcomes. Instead, view enforcement as an opportunity to demonstrate integrity and operational maturity. Compliance should be a bridge, not a barricade.

Final Thoughts: Don’t Wait for the Crisis

USRA did not plan to become a compliance case study. However, they were ready when the time arrived. And preparation, coupled with integrity, made all the difference. This declination was not granted out of charity. We earned it. It resulted from a well-executed compliance framework, fast action, and an unrelenting drive to do the right thing. If your company faced a similar incident tomorrow, would you be ready to act like USRA? That’s the benchmark. And that’s the challenge for every compliance officer reading this.

So, take this as more than a good news story. Take it as your Monday morning prompt: check your controls, reassess your key risks, and remind your leadership that compliance isn’t about fear but readiness.

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Compliance Tip of the Day

Compliance Tip of the Day – Empowering Middle Managers to Drive Compliance Transformation

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you’re a seasoned compliance professional or just starting your journey, we aim to provide bite-sized, actionable tips to help you stay on top of your compliance game. Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to keep your organization on the right side of the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

How a compliance function can use middle managers to drive real transformation in a compliance program.

For more on this topic, check out The Compliance Handbook, a Guide to Operationalizing Your Compliance Program, 6th edition, which was recently released by LexisNexis. It is available here.

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Creativity and Compliance

Creativity and Compliance – From Compliance Enforcers to Trusted Advisors: The Path Forward

Where does creativity fit into compliance? It can be found in more places than you might expect. Problem-solving, accountability, communication, and connection – they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network.

Ronnie’s company, Learnings and Entertainment, utilizes the entertainment devices people use to consume information in their everyday, non-work lives and applies it to important topics around compliance and ethics. It is not only about being funny. It is about changing the tone of your compliance communications and messaging to make your compliance program, policies, and resources more accessible.

In this episode, Tom and Ronnie discuss the evolution of compliance roles from merely cleaning up messes to becoming integral business advisors and coaches. They emphasize the necessity of showcasing value through proactive, positive communication and using creative, engaging methods. They highlight insights from the Global Ethics Summit and delve into the importance of humor, human connection, and innovative compliance training and interaction approaches. The episode points out the importance of transitioning compliance perceptions within organizations and offers practical, cost-effective ways for compliance officers to engage, educate, and support their colleagues.

Key highlights:

  • From Cleaning Up Messes to Becoming Advisors
  • The Role of AI in Compliance
  • Advertising Your Role as Advisors
  • Using Humor and Creativity in Compliance
  • Engaging Communication Strategies
  • Low-Cost, High-Impact Compliance Ideas

Resources:

 Ronnie

  • Learnings & Entertainments (Website)
  • Compliance Confessions – inspired by “Mean Tweets” these 90-second commercials address misconceptions and excuses to promote speak up culture and the E&C team as positive and helpful.
  • E&C Training Jams – a soulful singer banters with ethics & compliance explaining policies, sharing examples and debunking excuses. 
  • Tales from the Hotline – Real speak up-themed stories about workplace behavior gone wrong.
  • Workplace Tonight Show! – E&C meets SNL Weekend Update explaining corporate risk topics and why employees should care.
  • 60-Second Communication & Awareness Shorts – A variety of short, customizable, music and multimedia, quick-hitter “commercials” promoting integrity, compliance, speaking up and the E&C team as helpful advisors and coaches.
  • Custom Live & Digital Programing – Custom creative programming that balances the seriousness of the subject matter with a more engaging delivery. After all, you can’t bore people into learning.

 Tom

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Muddle in the Middle Week: Part 5 – Empowering Middle Managers to Drive Compliance Transformation

We are at the end of this week’s exploration of how middle managers can elevate your organization’s compliance regime. While I named the week’s series Muddle in the Middle, I hope that by this Part 5, you have seen how powerful middle managers can be in making a compliance program run more effectively. I want to end this week by examining how a compliance function can use middle managers to drive real transformation in a compliance program.

As compliance professionals, we continuously strive to enhance our corporate compliance programs to navigate an increasingly complex regulatory landscape. While historically prevalent, the traditional methods of top-down directives paired with bottom-up execution in compliance have shown significant shortcomings. Indeed, according to recent studies highlighted by Michael Mankins and Patrick Litre in their article “Middle Managers Should Drive Your Business Transformation,” fewer than one in eight organizational transformations achieve sustained success without strong middle manager support.

Middle managers are frequently underestimated and often miscast as bureaucratic gatekeepers who slow down processes and resist innovation. However, the truth could not be further from this stereotype. Strategically positioned between executive leadership and frontline teams, middle managers possess unique capabilities essential to driving meaningful, lasting compliance transformations. Their role is vital today as compliance evolves beyond basic regulatory adherence into a strategic business partnership and ethical stewardship.

The authors advocate strongly for a new transformation model powered from the middle outward. I drew on this article to consider how compliance teams can leverage these insights, translating business transformation principles into effective compliance transformation strategies. Here are five essential lessons for compliance professionals:

Lesson 1: Select and Deploy Your Best Talent for Compliance Initiatives

Not all middle managers have an equal impact. The best compliance outcomes come from deploying your most competent middle managers as transformation leaders. At Amgen, senior leadership intentionally chose top-rated middle managers to lead critical business initiatives, dedicating these managers exclusively to the transformation process without distractions. Compliance officers should similarly identify middle managers with a strong record of integrity, clear decision-making abilities, and the respect of their teams, placing them at the forefront of compliance improvement projects. By deploying these standout individuals, compliance initiatives are far more likely to achieve the credibility, engagement, and results that compliance projects demand.

Lesson 2: Empower Middle Managers to Actively Sponsor Compliance Change

Effective compliance transformation hinges on middle managers executing instructions and actively sponsoring the change. The case of bioMérieux is instructive: the company succeeded in integrating a major business unit largely because it empowered middle managers to implement significant strategic shifts, ensuring that they had clearly defined objectives, adequate resources, and genuine authority to initiate change.   Compliance professionals must replicate this model. Middle managers in compliance roles must be empowered to advocate for and actively shape compliance policies, procedures, and cultural initiatives. They need the autonomy and support to tackle complex compliance challenges and facilitate meaningful dialogue across organizational hierarchies.

Lesson 3: Cultivate a Culture That Rewards Bold Compliance Actions

Transformative compliance isn’t about incremental tweaks; rather, it is about courageous, forward-looking innovation. When T-Mobile sought radical improvement in its customer experience, leadership directed their teams broadly: “Do what’s needed to rock the world.” This bold mandate, supported by recognition and reward, substantially improved customer satisfaction metrics. Compliance leaders must likewise cultivate environments where middle managers are rewarded for bold, creative, and proactive compliance thinking. Recognizing and promoting innovation within compliance signals clearly to all employees that compliance is not just about risk avoidance but about creating sustainable business value through ethical leadership and integrity.

Lesson 4: Shift Middle Management Focus from Oversight to Facilitation

Compliance middle managers often find themselves buried under administrative tasks that could easily be automated, detracting from their ability to lead strategic initiatives. The authors stressed that organizations must refocus middle managers on strategic initiatives, enabling them to leverage their unique insights and skills in transformative ways. In compliance terms, this means reducing the burden of routine oversight and increasing opportunities for middle managers to facilitate skill development, ethical decision-making workshops, and collaboration across diverse teams. Organizations can fully utilize their expertise in navigating complex ethical landscapes and regulatory environments by freeing compliance managers from lower-value tasks.

Lesson 5: Align Training and Development to Enable Compliance Transformation

Finally, effective compliance transformation requires an ongoing commitment to training middle managers in the soft skills necessary for ethical leadership and the technical knowledge required to manage emerging compliance risks. Amgen’s example clearly illustrates how carefully integrated leadership development programs with strategic initiatives provide managers with the tools to drive transformation effectively. Compliance teams must ensure their training programs comprehensively address evolving compliance demands, emphasizing leadership, coaching, conflict resolution, and critical analytical thinking. Middle managers with robust training and clearly defined career progression pathways become highly motivated compliance champions.

The Cornerstone of Sustainable Compliance

Compliance is at a critical inflection point. The challenges are becoming more complex, the regulatory demands are becoming more intricate, and stakeholder expectations are higher than ever. Traditional approaches no longer suffice. Effective compliance transformation must harness the strategic capabilities of middle managers who sit uniquely at the intersection of organizational strategy, operational reality, and ethical culture.

Middle managers are not merely policy executors; they must be active architects of compliance strategy. Compliance professionals can significantly elevate their programs’ effectiveness and sustainability by identifying and empowering top talent, facilitating bold compliance innovations, shifting managerial focus, and providing targeted development.

Let the insights from Amgen, bioMérieux, and T-Mobile guide your compliance journey. Embrace the power of middle managers, transforming them from operational gatekeepers into strategic compliance catalysts. Compliance professionals who understand and act on these lessons will undoubtedly lead their organizations into an era of resilient ethical leadership and sustainable compliance excellence.

I hope you have enjoyed this week’s focus on middle managers and how compliance professionals can use them to drive compliance transformation and messaging while leading the effort to do business ethically and in compliance.

For more on this topic, check out The Compliance Handbook, a Guide to Operationalizing Your Compliance Program, 6th edition, which LexisNexis recently released. It is available here.

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Compliance Tip of the Day

Compliance Tip of the Day – Middle Managers as the Eyes and Ears of Compliance

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you are an experienced compliance professional or just beginning your journey, our goal is to offer concise, practical advice to keep you at the forefront of compliance. Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to ensure your organization remains compliant with the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

Today, we will discuss how middle managers can serve as compliance’s primary observers and auditors.

For more on this topic, check out The Compliance Handbook, a Guide to Operationalizing Your Compliance Program, 6th edition, which LexisNexis recently released. It is available here.

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Innovation in Compliance

Innovation in Compliance: Exploring the Intersection of Compliance, Technology, and AI with Ben Sperry

Innovation comes in many areas, and compliance professionals need to be ready for it and embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. This series is introduced by Tom Fox and hosted by Roxeanne Petraeus. Ethena sponsors this special five-part series on Innovation in Compliance.

In this episode, Roxanne Petraeus explores the intersection of compliance, technology, and AI with Ben Sperry, Deputy Chief Compliance Officer at Bestow. Sperry is a tech-driven life insurance provider that shares its journey from political science and legislative analysis to its current compliance role. The discussion delves into Bestow’s innovative approach to making life insurance accessible through technology and the challenges and strategies of implementing effective compliance training programs. Sperry highlights the importance of employee engagement and specific training tailored to different roles and departments. He also discusses the increasing significance of AI in the compliance landscape, both in terms of governance and practical application, and shares insights on using AI to enhance training effectiveness. The episode discusses the value of close vendor support and technical integration to streamline compliance processes.

Key highlights:

  • Bestow’s Unique Approach to Life Insurance
  • Challenges and Strategies in Compliance Training
  • Leveraging AI in Compliance
  • Future Trends and Final Thoughts

Resources:

Ben Sperry on LinkedIn

Bestow on LinkedIn

Bestow Website

Ethena Website

Roxanne Petraeus on LinkedIn

Ethena on LinkedIn

 Tom Fox

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Muddle in the Middle Week: Part 4 – Middle Managers as the Eyes and Ears of Compliance

We continue exploring how a corporate compliance function can use middle managers to make compliance more effective. This is perhaps the most dynamic era for business, with sweeping reengineering, digitization, and agile initiatives that have dramatically transformed the job of managers. Change has come in three dimensions: power, skills, and structure. Managers now have to think about making their teams successful rather than being served by them, coaching performance, not overseeing tasks, and leading in rapidly changing, more fluid environments.

No role has shifted more than that of the middle manager, who has undergone significant transformations. Today’s managers are no longer task overseers; they are increasingly expected to serve as vital conduits for compliance, embodying and advocating ethical standards across organizational layers. A recent article from Harvard Business Review, “Managers Can’t Do It All” by Diane Gherson and Lynda Gratton, lays bare the mounting pressures managers face and underscores a compelling necessity: reinventing the middle manager role to navigate contemporary workplace demands effectively.

These shifts have piled more responsibilities onto middle managers, requiring them to demonstrate new capabilities. The authors found that research shows that most middle managers struggle to keep up. More importantly, they posit a crisis is looming, if not already here, for middle managers. Some organizations, however, are heading it off by reimagining the role of middle managers. This article looks at three factors that have helped middle managers develop new skills, rewire systems and processes to support their work better, and even radically redefine the role.

Despite these pressures, the role of middle managers as compliance champions has become even more critical. Compliance officers rely on middle management to uphold standards and monitor and report potential risks. Ensuring these managers understand and embrace their evolving responsibilities is no longer optional; compliance is imperative.

Compliance professionals are uniquely positioned to leverage these insights. Middle managers, after all, play a crucial role in compliance frameworks, acting as frontline observers who detect and escalate potential ethical and compliance risks. Compliance teams must evolve their training methods and operational expectations to equip these pivotal figures better. In part 4, we explain how middle managers can work to be the eyes and ears of compliance.

Training Middle Managers to be the Eyes and Ears of Compliance

Drawing from these organizational examples, compliance leaders can consider several key lessons to empower middle managers effectively:

  • Shift Mindsets from Oversight to Coaching
  • The authors pointed to Standard Chartered’s initiative in developing its middle managers as “people leaders,” which underscores a vital transition: moving from traditional supervisory roles to ones of active coaching. Compliance professionals should train middle managers to adopt a coaching mindset that focuses less on direct oversight and more on empowering and guiding their teams through supportive, ongoing feedback.

When middle managers learn to coach, they naturally cultivate environments where openness and transparency thrive. Employees feel comfortable bringing compliance concerns forward and secure in knowing their managers will support rather than penalize them for raising issues.

  • Invest in Managerial Accreditation and Continuous Development
  • Next, the author looks at IBM’s strategic approach, which highlights the impact of investing in robust accreditation and continuous learning programs for managers. Compliance officers can replicate this model by creating certifications or licenses tied to compliance competencies. Courses in ethical decision-making, risk identification, and fostering psychological safety can empower middle managers to address compliance concerns before they escalate proactively.

A dedicated compliance accreditation signals clearly that your organization prioritizes compliance skills as essential managerial capabilities, helping ensure managers remain attuned to the shifting compliance landscape.

  • Utilize Digital Tools to Streamline Compliance Activities
  • The authors noted that IBM’s use of artificial intelligence to remove administrative burdens from managers serves as a powerful example of compliance functions. By automating routine compliance tasks, such as approvals or routine monitoring, compliance professionals can free managers to focus on more significant compliance issues, including fostering a culture of integrity.

Equipping managers with digital tools for real-time guidance, instant risk assessments, and compliance insights allows them to swiftly spot compliance risks and report potential red flags without getting bogged down in administrative details.

  • Clarify Roles by Splitting Responsibilities
  • The authors found that Telstra’s innovative management structure, clearly dividing “leaders of people” from “leaders of work,” is instructive for compliance. Clearly delineating roles within compliance can relieve managerial overload and sharpen compliance effectiveness. As “leaders of people,” middle managers can concentrate on building ethical cultures, supporting compliance education, and nurturing open communication about ethical concerns.

In contrast, “leaders of work” roles can ensure compliance measures are embedded directly into day-to-day operations and workflows. Clear role definitions help middle managers understand how they contribute to the compliance mission, enhancing accountability and effectiveness.

  • Foster Community and Peer-to-Peer Learning Among Managers
  • One particularly valuable strategy highlighted by Standard Chartered involves creating robust managerial communities. Compliance professionals should replicate this practice by establishing regular forums where managers can share compliance experiences, insights, and best practices. Peer-to-peer discussions can significantly enhance managers’ awareness and responsiveness to compliance issues.

Community-focused approaches to addressing common challenges, such as diversity initiatives or ethical dilemmas, help embed compliance deeply into the organizational culture. Compliance becomes a shared responsibility rather than merely an isolated regulatory function.

Strengthening Compliance through Empowered Middle Management

Once perceived merely as conduits for executive directives, middle managers must now become active facilitators of compliance culture. Compliance professionals face the critical task of equipping these managers to navigate their evolving roles adeptly. The authors’ article provides powerful insights and practical models to guide this transformation.

Organizations that invest wisely in their middle managers, explicitly developing them as proactive compliance champions, will discover they possess invaluable partners positioned perfectly to detect and address compliance risks early. In our digitized, agile, and remote workplace, it’s not enough for compliance professionals alone to manage compliance risks; effective management relies on empowering managers to recognize, respond to, and ultimately embody a culture of compliance.

As the authors suggest, transformative managerial roles are not merely advantageous but essential for thriving in today’s new world of work. Compliance professionals who internalize these lessons and train middle managers to become proactive stewards of compliance will enhance organizational integrity, reduce risks, and strengthen their company’s ethical foundation.

I hope you join me tomorrow when I consider empowering middle managers to drive compliance transformation.

For more on this topic, check out The Compliance Handbook, a Guide to Operationalizing Your Compliance Program, 6th edition, which LexisNexis recently released. It is available here.

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Compliance Tip of the Day

Compliance Tip of the Day – Elevating Compliance Through Connected Middle Managers

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you are an experienced compliance professional or just beginning your journey, our goal is to offer concise, practical advice to keep you at the forefront of compliance. Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to ensure your organization remains compliant with the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

Today, we look at how compliance professionals can tap into these connected middle managers to elevate compliance and the strategy of ethical business conduct.

For more on this topic, check out The Compliance Handbook, a Guide to Operationalizing Your Compliance Program, 6th edition, which LexisNexis recently released. It is available here.

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Blog

Muddle in the Middle Week: Part 3 – Elevating Compliance Through Connected Middle Managers

We continue our exploration of the role of middle managers in compliance. In compliance, we often focus heavily on top executives’ tone at the top and frontline employees’ behaviors at the bottom, but what about the critical layer in between? Middle managers, often unjustly maligned as mere bureaucratic obstacles or ineffective supervisors, play a crucial compliance role, acting as connectors, communicators, and cultural ambassadors. I was therefore intrigued by an article in the Harvard Business Review by Zahira Jaser entitled The Real Value of Middle Managers, which focused on four key types of connecting leaders and their associated practices. Each has rewards and challenges, but successfully addressing them can help make your business more successful after the pandemic.

Middle managers serve a dual function: leading their teams and effectively communicating with senior executives. Jaser refers to these pivotal roles as “connecting leaders,” vital for maintaining organizational coherence, especially as remote and hybrid work arrangements proliferate. Effective middle managers possess sophisticated communication skills and can adeptly mediate between varying organizational layers, skills invaluable to compliance professionals. In Part 3, we look at how compliance professionals can tap into these connected leaders to help elevate compliance and the strategy of doing business ethically.

Four Key Roles of Middle Managers in Compliance

1. The Janus Leader: Empathizing Across Levels

Named after the Roman god who faced two directions simultaneously, Janus-type leaders maintain continuous empathy with their subordinates and senior executives. In compliance, this duality is essential. Middle managers must understand their teams’ operational pressures and communicate these challenges to ensure realistic compliance expectations and adequate resource allocation. Organizations can support Janus leaders by providing coaching and psychological resources, mitigating the risk of burnout from this continuous emotional labor.

2. The Broker: Negotiating Ethical Solutions

Middle managers often find themselves negotiating between conflicting organizational objectives. They function as brokers, facilitating dialogues that reconcile differing needs and goals. This role is especially critical in ethical compliance scenarios, where business objectives and compliance principles might seem to clash. Effective brokers foster a culture of transparency and humility, creating environments where ethical considerations are openly discussed and valued.

One practical example highlighted by Jaser involved a middle manager named Sumiya, who effectively mediated a disagreement about employee performance ratings, demonstrating transparency and fostering increased loyalty and motivation through direct executive engagement.

3. The Conduit: Advocating Upward

Middle managers in the conduit role courageously amplify their team’s voices, often at personal risk. They are crucial in compliance environments, particularly when ethical issues or potential violations must be escalated to higher management. For compliance teams, conduits are allies who ensure critical frontline insights reach senior leadership. Promoting a culture of psychological safety empowers middle managers to speak up without fear of negative repercussions, enhancing organizational transparency and integrity.

For instance, Simon, a risk manager featured by Jaser, exemplified this role by courageously voicing team concerns to senior executives, significantly improving the implementation of new compliance processes.

4. The Tightrope Walker: Balancing Strategic Compliance Decisions

Compliance professionals understand that organizational decisions often involve complex ethical dilemmas. Middle managers, described as tightrope walkers, navigate these challenging decisions daily, balancing competing demands such as operational efficiency, employee morale, and compliance obligations. Organizations can support these managers by fostering safe environments for critical-thinking discussions, thus preventing cognitive overload and paralysis.

Andrea’s case in Jasper’s research illustrates the Tightrope Walker’s role vividly. As a sales team leader during a transition requiring intensive client communication tracking, Andrea strategically managed her team’s workload and maintained compliance with corporate requirements while safeguarding employee autonomy and morale.

Strengthening Compliance through Middle Managers

To maximize the compliance potential of middle managers, organizations must provide targeted support, recognizing these roles’ intrinsic challenges. This support should include comprehensive development programs, not just in leadership but also in active and engaged followership—empowering managers to effectively influence upwards and downwards.

Organizations should integrate these roles explicitly into their compliance strategies, ensuring that middle managers’ efforts are recognized and appropriately incentivized through performance management systems, training, and corporate communications. This recognition validates middle managers’ crucial compliance roles, enhancing their motivation and effectiveness.

Additionally, investing in emotional and psychological support systems for middle managers is essential, particularly during periods of significant organizational change. Such investments underscore a commitment to a robust compliance culture, recognizing that compliance effectiveness is deeply tied to organizational health and employee well-being.

Middle Managers—Compliance Champions in the Shadows

Jaser’s research underscores a powerful truth: middle managers are not just connectors in an operational sense; they are essential compliance allies who uphold and reinforce ethical standards throughout an organization. For compliance professionals, the implication is clear—by supporting, empowering, and leveraging these vital figures, organizations can build stronger, more responsive, and resilient compliance cultures.

Ultimately, compliance is not solely dictated from the top or performed at the bottom, and it thrives most robustly in organizations where middle managers actively embody and champion ethical values and compliance standards every day. Embracing and amplifying their roles will undoubtedly position organizations for compliance success and sustainable, ethical leadership.

I hope you will join me tomorrow as I explore why middle managers should be seen as compliance’s eyes and ears and how compliance can use this skill to create and maintain a more effective compliance program.

For more on this topic, check out The Compliance Handbook, a Guide to Operationalizing Your Compliance Program, 6th edition, which was recently released by LexisNexis and is available here.

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Compliance Tip of the Day

Compliance Tip of the Day – Middle Managers as Ethical Cornerstones

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you’re a seasoned compliance professional or just starting your journey, we aim to provide bite-sized, actionable tips to help you stay on top of your compliance game. Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to ensure your organization remains compliant with the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

What lessons can compliance professionals learn from recognizing and empowering middle managers as vital moral compasses within their organizations?

For more on this topic, check out The Compliance Handbook, a Guide to Operationalizing Your Compliance Program, 6th edition, which LexisNexis recently released. It is available here.