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Innovation in Compliance

Innovation in Compliance – From Martial Arts to Business Success: Ernesto Gerardo’s Journey

Innovation comes in many forms, and compliance professionals need to not only be ready for it but also embrace it. Today, I visited Ernesto Gerardo, a serial entrepreneur who is helping veterans with finance and housing.

Ernesto Gerardo is a seasoned professional with a diverse background in martial arts, business, and coaching. His perspective on his journey from martial arts to real estate investment and veteran coaching is shaped by his unique career trajectory, starting as a martial artist and gym owner, transitioning into the business world, and now running multiple successful ventures. Ernesto leverages his expertise in real estate investment and entrepreneurship to coach and educate clients, including veterans and aspiring entrepreneurs. He is passionate about empowering veterans through his Military Millionaires program, providing resources and support in areas such as real estate investment, financial planning, mental health services, and job placement.

Join Tom Fox and Ernesto Gerardo on this episode of the Innovation in Compliance podcast to learn more about Ernesto’s journey and his insights on real estate investment and veteran coaching.

Key Highlights:

  • From Martial Arts to Business Success
  • Leveraging Personality Traits for Real Estate Success
  • Optimizing Veteran Benefits for Financial Success
  • Empowering Veterans to Build Wealth and Stability

Resources:

Ernesto Gerardo on LinkedIn

The Military Millionaires

Tom Fox

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Data Driven Compliance

Data Driven Compliance: Current Trends and Innovations

Do you need help keeping up with your business’s ever-changing compliance programs? Look no further than Tom Fox’s award-winning Data-Driven Compliance podcast, which features an in-depth discussion about the uses of data and data analytics in compliance programs. Data-Driven Compliance is back with another exciting episode. Today, we take things differently by posting a webinar sponsored by KonaAI entitled “Data Driven Compliance: Current Trends and Innovations.” Vince Walden hosted Tom Fox and Rayne Towns.

Tom Fox and Rayne Towns are seasoned professionals in the field of compliance. Fox is a leading authority in the industry and the Compliance Podcast Network’s founder. Towns are Nokia’s global head of ethics and compliance, risk, and monitoring. Fox thinks that risk management and fraud prevention strategies based on data are the next steps in the compliance field. He stresses how important data analytics are for making compliance programs work better. He also acknowledges the need for human interpretation and utilization of the data.

On the other hand, Towns sees data-driven compliance strategies to strengthen and improve the compliance program’s effectiveness, using data analytics to identify and address gaps in the compliance program. She also emphasizes the importance of prioritizing and starting with solving specific problems when implementing data analytics. Join Vince Walden, Tom Fox, and Rayne Towns on this Data Driven Compliance podcast episode to learn more about their perspectives on data-driven risk management and fraud prevention compliance strategies.

Highlights Include:

  • Transforming Compliance Through Data Analytics
  • Effective Strategies in Compliance and Risk Management
  • The Role of Data Analytics in M&A Compliance
  • Leveraging diverse data sources for risk assessment
  • Managing Risks: Vendors, Customers, and Employees
  • Strengthening Compliance Programs Through Team Collaboration
  • The Power of Generative AI in Compliance
  • Enhancing Compliance Programs with Predictive Models
  • Factors Influencing Budget Approvals and Getting Budget

 Resources:

KonaAI

 Tom Fox 

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Innovation in Compliance

Innovation in Compliance – Dr. Laura Purdy on Revolutionizing Healthcare: The Power and Potential of Telemedicine

Innovation comes in many areas and compliance professionals need to not only be ready for it but embrace it. One of those areas is telehealth and telemedicine. My guest in this episode is Dr. Laura Purdy, a true evangelist for both telehealth and telemedicine.

Telemedicine in the Army has become crucial in providing healthcare to remote and deployed soldiers. Dr. Laura Purdy, a family medicine physician with a military background, has been at the forefront of this innovation. Telemedicine allows doctors to provide care remotely, improving access to healthcare in rural areas with limited services. However, the insurance industry’s lack of understanding hinders acceptance of telemedicine. Dr. Purdy encourages patients to try telemedicine, especially cash pay services, for more control over their healthcare choices. Scaling up a telehealth company requires careful consideration of being cash pay or accepting insurance. Regulatory challenges in telehealth include physician licensing, state laws, legal standards, and controlled substances. The future of telemedicine involves seamless integration of virtual and in-person care. Dr. Purdy’s company, AfD Health System, aims to provide accessible care and educational content through Instagram and a developing website. Overall, telemedicine has the potential to revolutionize healthcare delivery, but it requires greater acceptance, understanding, and comprehensive regulation.

Key Highlights

·      Telemedicine in the Army

·      Telemedicine: Improving Access to Healthcare

·      Challenges in Telehealth Regulation

·      The Future of Telemedicine

·      AfD Health System

 Resources

Dr. Laura Purdy on LinkedIn

DrLauraPurdy.com

Tom Fox

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Innovation in Compliance

The Digital Knowledge Graph with Evgeny Likhoded and Vladimir Ershov

This week’s guests are Evgeny Likhoded, CEO and founder, and Vladimir Ershov, Head of Data Science, of Clausematch. They join Tom Fox to talk about a groundbreaking new innovation, the Digital Knowledge Graph in open source. Learn how this game-changer is revolutionizing the way compliance is managed and what it means for industries, companies, and governments around the world.

Evgeny Likhoded is the CEO and founder of Clausematch, a global compliance and regulatory technology company. He started Clausematch to digitize and structure regulation and help regulators to innovate in the space. Jay has worked to solve a common problem in compliance – managing compliance documents and compliance content. He has brought all of the workflow and content management under one platform to provide compliance professionals a way to collaborate on content in real time.

Vladimir Ershov is the head of Data Science at Clausematch. He has been working in the field of data science for four years and previously worked at Apple. Vladimir is passionate about semantic linkage for law documents and was excited to join Clausematch four years ago to continue his work in this field.

You’ll hear them discuss:

  • The process of developing the Clausematch Knowledge Graph took a year with involvement from multiple teams and experts in the regulatory field.The process included discussions with regulatory experts, data preparation, model training and evaluation, and integration with Clausematch’s tools.
  • The key idea behind Clausematch was to capture data in a structured form from the start, allowing for more to be done with the data.
  • Clausematch was pitched to several financial services regulators, including FCA and ADGM, as a platform for tagging regulation text through expert work and machine learning models.
  • The open source Knowledge Graph generated by Clausematch can be used by other companies and regulators to automatically analyze regulations.
  • The structured regulations can also be applied to a financial institution’s internal compliance documents to identify gaps and contradictions in their policies.
  • The Knowledge Graph helps digitize the meaning of regulations. 
  • The models can be used to look for patterns in regulations and to show regulators if internal policies are compliant with regulatory rules.
  • The ultimate goal is a world where every regulation is structured and consumable via API. The release of the Knowledge Graph in open source will help reach the goal faster.
  • Knowledge Graph technology is relevant to compliance technology. Historically, compliance solutions have been focused on formalizing rules and processes into a framework through manual means. Knowledge Graph technology automates the process of structuring data and extracts entities and obligations to form the framework.
  • Neural network models or reinforcement learning agents can be run on top of the extracted graph to look for compliance patterns.
  • The knowledge graph technology will be available on Clausematch.com and GitHub, and a scientific paper with more information will be released.
  • The graph structure is important in compliance due to the need for exact inference in compliance, unlike the correlation approach in language models like GPT.

 

KEY QUOTATIONS: 

“There is a principal flow in the models like ChatGPT and other language models which are based on correlation approach… [but] in the compliance field we need causation, we need exact inference and that’s why the graph structure is extremely important to be able to build the automation for the compliance.” – Vladimir Ershov

 

Resources 

Evgeny Likhoded | LinkedIn 

Vladimir Ershov |  LinkedIn 

Clausematch

Knowledge Graph Information

Categories
Innovation in Compliance

Compliance and the Chain of Value Creation with Simon Severino

 

Simon Severino studied philosophy at the University of Vienna and later became a business coach at a global consultancy. Two decades of experience led him to found his own consulting firm, through which he now advises business leaders about market strategy via his Strategy SprintsTM Method. He and Tom Fox explore his signature methodology and how it translates into creating value in the compliance space.

 

 

The Problem of Strategy

Simon tells Tom that the problem was how to create strategy. There are tools to analyze the market and figure out how to enter it. However, the tools to build an organized, aligned team that gets feedback quickly were missing. Since the executive team is removed from the market, they don’t have closed loops. “For the last 15 years, I’ve been obsessed with just building that [tool],” Simon comments. “How can an executive team have an agile way of doing things so it feels like a sports team? That’s what I’ve been building. That’s now the Strategy SprintsTM Method and the Strategy SprintsTM Company and the Strategy SprintsTM product, which is 90 days coaching of executives.”

 

The Chain of Value Creation

I always see the whole chain of value creation or the chain that really matters,” Simon says. The chain doesn’t stop at his clients; their clients are part of the chain as well. He says that compliance officers should consider how they can become a valuable contribution to the whole chain. He suggests that they see themselves as business partners. “Always see yourself as a business partner of your internal colleagues and… everybody serves the client out there.” Tom responds that putting the customer first translates into greater profitability. It means you become a business generator instead of a cost center, he tells Simon. They discuss Peter Drucker’s contribution to the practice of management, and how he influenced Simon’s work. “My whole work is Peter Drucker’s philosophy plus agile methods for the digital age,” Simon comments. The concept of efficiency vs effectiveness is one of Drucker’s principles he adopts: “Spend more time on effectiveness, finding out what’s the right thing to do in the first place.”

 

Strategy SprintsTM 

Tom asks Simon to talk about the key points in his book Strategy Sprints: 12 Ways to Accelerate Growth for an Agile Business. Simon responds that it’s about asking yourself what is the right thing to do now. In today’s digital age, with broken supply chains and volatile markets, it can be difficult to make decisions. The book provides case studies and blueprints for taking the right actions in various areas like operations, marketing, sales, hiring, and client onboarding. Many CEOS today are talking about how to renegotiate contracts so that they reduce the risk of something going wrong. They can do this by splitting the risk and making sure that costs are variable instead of fixed. This will help them be more prepared if something does happen. “Risk management is the highest art form when you run a business because everything is risk/reward ratio,” Simon comments. “You have to become very good at weighted probabilities.” He explains why he thinks Elon Musk is a master of risk management, and why it’s the safer way to build a business.

 

Resources

Simon Severino on LinkedIn

Strategy SprintsTM | Website | Book

 

Categories
Creativity and Compliance

Is It OK to Laugh at Work?

Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection – they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network. In this episode, Tom and Ronnie continue their shorts series on provocative statements on compliance training and communications, followed by discussion. In this episode, Ronnie riffs on the question is it OK to laugh at work? Highlights include:

o   Common excuses for not doing things creatively.
§  we’re a conservative company
§  we take the issues very seriously
§  it doesn’t fit our culture
§  my boss doesn’t have a sense of humor
§  we’re global
o   How to build a business case because entertainment and learning is more effective.
§  emotional connections
§  memory and recall
§  stands out in a noisy environment
§  It open people up
§  It helps increase airtime and exposure
o   The Fun Theory
o   Other examples in life

Resources:

Ronnie Feldman (LinkedIn)
Learnings & Entertainments (LinkedIn)
Ronnie Feldman (Twitter)

Learnings & Entertainments (Website)

60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches.

Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care.

Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery.

Tales from the Hotline – check out some samples.

Categories
Sunday Book Review

April 24, 2022 the Innovation edition


In today’s edition of Sunday Book Review:

Categories
Blog

Using Agile for Compliance Innovation

Driving innovation in your compliance program is still seen as one of the most difficult challenges for every Chief Compliance Officer (CCO) or compliance professional. I was therefore intrigued by a recent article in the Harvard Business Review (HBR), entitled Purposeful Business the Agile Way by Darrell Rigby, Sarah Elk and Steve Berez, which discussed how business leaders can “transform a profit-maximizing system into a purpose-driven one without jeopardizing the future of their businesses and their own careers.”
Interestingly, the authors came to their approach due to the post pandemic great resignation, which they posit business leaders have no clue as to why there is such employee action and equally importantly how to adapt to it, stating, “For decades managers trusted influential economists who promised that if businesses maximized profits, an invisible hand would generate greater benefits for all society. That isn’t happening the way they said it would.” Yet business executives went overboard on creating value for shareholders as their only focus. The authors believe that such a myopic approach robs other “stakeholders of value.” That has certainly been the case for businesses treatment of employees. The authors conclude, “One recent manifestation: Record numbers of people are quitting their jobs, and others are hitting picket lines to demonstrate a growing conviction that life is too short to waste on demoralizing work. Concern about social inequities and environmental damage is escalating. The system is out of balance, and the situation is getting worse.”
Business executives stand at the turning point. They can continue down a destructive path or adapt. However, the problem is that most business leaders are afraid to change, afraid to create multiple stakeholders, as opposed to focusing solely on shareholders and do not want to listen to their employees. The authors believe, “agile ways of working can help, turning squishy debates about corporate purpose into real actions and results.” It provided to me numerous tangible ideas about how to drive innovation in the compliance arena. I have adapted the authors ideas for a corporate compliance program. The authors posit several concrete steps you can take, which every CCO and compliance professional should consider for their compliance regime.
Create a Microcosm
The authors suggest an approach not unlike Design Thinking. Here are some of their suggestions.

  • Assemble a multidisciplinary team, including experts outside your silo.
  • Develop deep empathy for users, exploring their goals and frustrations.
  • Examine the current system to identify the causes of those frustrations.
  • Envision a more purposeful system.
  • Describe changes that might improve the system.
  • Prioritize and sequence them.
  • Test potential improvements.
  • Adapt to unexpected effects and side effects.
  • Scale up solutions that enrich the lives of stakeholders affordably.

Every CCO should be comfortable with these suggestions and steps.
Continuous Monitoring Leading to Continuous Improvement
Compliance, like business purpose, should not be viewed as a mechanical watch. In 2008, I heard then Deputy Attorney General (DAG) Lanny Breuer say that a best practices compliance program needed to be nimble and agile. Obviously, continuous monitoring and continuous improvement are mandated parts of a best practices compliance program in 2022. Where the authors expand on this basic component for any compliance program is around five questions you should ask about your compliance innovation.
These include: Does your compliance initiative support your strategic objectives and create important benefits for the stakeholders who have the most impact on the success of your business? Will multiple stakeholders actively support your compliance initiative? Will your investment in this compliance initiative create greater value for a wide variety of stakeholders, more “than would simply writing a check to a more economical innovator?” Finally, your compliance initiative should “test specific hypotheses and mitigate adverse side effects before scaling up the project.”
Do the Right Thing
Setting financial targets is one way of goal setting. However, as the authors note, “Agile helps flip that approach, focusing first on creating value for stakeholders and then on earning adequate profits in the process. Instead of asking, How can we improve profitability without damaging customer and employee satisfaction? they ask, How can we enrich the lives” of various stakeholder’s and employees?
In the 2020 Update to the Evaluation of Corporate Compliance Programs, the Department of Justice (DOJ) made clear that CCOs and the corporate compliance functions were the holders of institutional justice and institutional fairness in a company. In other words, you already have the obligation. Therefore, doing the right thing for both employees and other stakeholders is not something new for compliance professionals.
Prioritize Collaboration
If there is one thing compliance must do it is collaborate. Compliance generally does not have a hammer it can bring down but must lead through influence and working with others. Moreover, engagement with a wide variety of stakeholders in your company is a much better way to get something down as those stakeholders involved will be invested in the outcome if the are involved in its creation.
In the world of agile, the authors report, “A central reason for the success of agile ways of working is that they prioritize teamwork over individual performance. Research by the Standish Group, which has studied the success of IT projects since 1994, shows that agile teams improve software innovation by more than 60%, on average, and by 100% when the innovation is large and complex. Two-thirds of agile teams across a wide range of business functions report better cross-functional alignment, and 60% register higher team morale, according to the State of Agile Report by Digital.ai, a company focused on digital transformations.”
The bottom line is that by embracing these agile concepts, a CCO has a much better chance of implementing innovative change in their compliance program.

Categories
Blog

Farewell to Dr. Shirley McBay and the US Strategy on Countering Corruption – Innovation Going Forward

We are exploring the recently released the United States Strategy on Countering Corruption (the “Strategy”); subtitled “Pursuant To The National Security Study Memorandum On Establishing The Fight Against Corruption as a Core United States National Security Interest”; in response to President Biden’s prior declaration of corruption as a national security issue of the United States.  Over this 5-part blog series I have delved into the Strategy and considered how it will impact the compliance professional. We have considered Pillar 1, modernizing, coordinating, and resourcing US government efforts to fight corruption. Next, we took up Pillar 2, curbing illicit financing. With Pillar 3, we looked at holding corrupt actors accountable. Under Pillar 4, we looked at preserving and strengthening multilateral anti-corruption architecture. Today, we conclude our series by looking at Pillar 5, Improving Diplomatic Engagement and Leveraging Foreign Assistance Resources to Advance Policy Goals.
First, however, we celebrate the mathematician Dr. Shirley McBay. Mathematics professors rarely have obituaries in the New York Times (NYT). Dr. McBay was the first African American to garner a PhD from the University of Georgia. After receiving her degree she taught at Spelman College, turning it into a powerhouse for mathematics, where even today, “more Black women with doctorates in science and engineering have undergraduate degrees from Spelman than any other institution.” From Spelman, McBay moved to “the National Science Foundation, where she developed and ran a program to help minority-focused institutions improve their course offerings and research capacities. Five years later, she moved to M.I.T.” At M.I.T., she “made her greatest mark on her field as the dean of student affairs at the Massachusetts Institute of Technology in the 1980s. She confronted the challenge of bringing more students from underrepresented minorities into science, technology, engineering and math, both at her university and in higher education broadly.”
The US will elevate diplomatic engagement through five steps. They include:

  • Diplomatic engagement. The US government “will elevate anti-corruption as a priority within its diplomatic and public diplomacy efforts”, focusing local conditions. Additionally, it will ramp up its support for “governmental and nongovernmental actors combatting corruption through bilateral and multilateral contexts.”
  • Expand assistance. The US government will expand its anti-corruption assistance and will monitor and evaluate its efficacy throughout the process.
  • Anti-corruption considerations. There will be an integration of anti-corruption considerations across a wide variety of areas such as “development assistance, including global health, anti-crime and rule of law, conflict and fragility, and humanitarian assistance.”
  • Rule of law. There will be “new and expanded foreign assistance programs to enhance the capacity and independence of oversight and accountability institutions, including legislatures, supreme audit institutions, comptrollers, and inspector generals.” The government will focus on tools, procedures and programs to “follow the money.”

In a most-welcomed initiative, the US will work to protect those who report on and blow the whistle on bribery and corruption. It will do so in a variety of ways and through several different initiatives. They include support for journalists by deploying new and existing “programming to respond to rapidly evolving threats to, and harassment of, reformers, journalists, and other
anti-corruption change agents” There will be increased education in the global ABC community about existing global emergency assistance programs, which can provide short-term financial assistance to whistleblowers or others “who have been threatened or attacked for their work, including those engaging in anticorruption or transparency efforts.” The US government will work to counter nuisance suits against journalists and activists and will work such programs and policies. When possible, the US will coordinate actions with partner countries taking similar steps.
Next the US will use innovation as a key to be combating corruption. This innovation can come through the use of technology to prevent, detect and remediate issues before they become corruption issues. It can also take the form of a rapid response team and tools to “emerging areas of increased risk for corruption. Allowing for more agile response capabilities among partners will provide increased critical assistance, particularly to new democratic and reform-minded regimes and global civil society partners, as they more effectively investigate, prosecute, and adjudicate corruption and kleptocracy; and better address the role corruption plays in facilitating transnational organized crime and malign influence from state actors.” In the arena of ‘new domains’ the US government will consider “how to further incorporate a transnational lens into its anti-corruption foreign assistance, including by expanding support for international networks of investigative journalists, civil society advocates, and criminal justice practitioners.”
Finally, near and dear to the heart of every compliance professional, the US will direct a wide swath of the US and others to create better tools for and use risk assessments. This will help not only to identify where corruption issues may arise but to help deploy, on a proactive basis, strategies to prevent, detect and remediate any such issues. Here the US “will review existing approaches to assessing and addressing corruption risk in development and humanitarian assistance, evaluating whether gaps exist in current frameworks; and whether those frameworks need to be more robustly implemented.” There will be pilot programs to effectuate change through a “proof of concept” to determine best practices “for future interagency collaboration in using foreign assistance to combat corruption, and to pursue innovation, experimentation, adaption, and reflection on existing approaches.”
This final Pillar demonstrates the government has learned by working with private sector players, many of the lessons of best practices in compliance. The use of innovation such as data and technology have been a mainstay on corporate compliance programs for several years. Even the discussion around risk assessments in this Pillar derives from the Department of Justice’s (DOJ) Evaluation of Corporate Compliance Program and its update. All of this means not only collaboration with the private sector but an opportunity for the private sector to garner lessons that the US and other governments learn in this truly international fight.
The Strategy on Countering Corruption is both welcomed and should be celebrated by every compliance professional. The Strategy does not simply elevate the work of compliance to the US and indeed international arena but the ongoing interplay and interaction between the public and private sector will lead to innovation, enhancement and truly international engagement in the worldwide fight against bribery and corruption.

Categories
Innovation in Compliance

The Economic Value of Convenience with Greg Dickinson


 
CEO of Omedym, Greg Dickinson joins Tom Fox in this week’s show to discuss his book, The Convenience Economy: B2B: Adapt Now or Pay the Price. They discuss an interesting equation about the value of convenience, and why giving convenience equals gaining control.
 

 
The Cost of Inconvenience
Tom asks Greg to explain his equation, Friction = Frustration = Cost. Greg responds that if your process impedes your customer’s buyer journey, then that friction will cause them to feel frustration, which will ultimately cost you. He gives examples of B2B processes that, while developed to help a company flow, actually frustrate the customer. Times have changed, and customers are now independent. If your process is friction-rich, Greg says, customers will go someplace else. “If you have developed all your processes to deal with them in a way that is built on what you want – and it has no consideration for them, for their journey, for their experience – then you have really harmed your ecosystem… If we can give convenience, we gain control.”
People Want to Watch
Greg points out that COVID-19 has accelerated some of the areas discussed in his book. Companies now must rethink how to onboard suppliers: he recommends smart watchable assets. “When people want to learn, understand, discover and comprehend something that they have to use, they want to watch,” Greg remarks. “You can onboard and get your third parties embracing your policy if you can communicate with a watchable asset.” He explains why supplier enablement should now include “cost plus convenience plus enablement, plus being able to sustain when something happens.”
Push vs Consume
Tom asks Greg about the push vs consume models. Greg explains the difference between the two approaches and why people want to consume information nowadays, not have it pushed at them. 
Resources
Greg Dickinson on LinkedIn
Omedym.com
The Convenience Economy: B2B: Adapt Now or Pay the Price