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Innovation in Compliance

Innovation in Compliance: Mastering Compliance Branding on LinkedIn: Insights from Carol Kaemmerer

Innovation comes in many areas, and compliance professionals need to be ready for it and embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. In this episode, Tom Fox is joined by returning guest Carol Kaemmerer, author of ‘LinkedIn for the Savvy Executive.’

Carol shares valuable insights on how compliance professionals can leverage LinkedIn to build their personal brand and gain credibility with senior management. She introduces her Brilliance Framework, which includes strategies such as leading with authenticity, utilizing the rule of three for memorable branding, maximizing digital real estate, and emphasizing the importance of engagement. Tune in to enhance your LinkedIn strategy and make a lasting impression in your career.

Key highlights:

  • Building a Compliance Professional’s Brand
  • Reframing Compliance Communication
  • Introducing the LinkedIn Brilliance Framework
  • Maximizing LinkedIn’s Digital Real Estate
  • The Importance of Visuals on LinkedIn
  • Engagement: The Gold of LinkedIn

Resources:

Carol Kaemmerer on LinkedIn

Carol Kaemmerer Website

LinkedIn for the Savvy Executive Second Edition

The LinkedIn Brilliance Framework™: Amplify Your Professional Presence

Tom Fox

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Innovation in Compliance

Innovation in Compliance – Constructive Conversations: Insights with Nina Sunday

Innovation comes in many areas, and compliance professionals need to be ready for it and embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. In this episode, host Tom Fox is joined by Nina Sunday, a podcaster, author, and speaker, to discuss the nuances of difficult conversations and leadership.

Nina shares her experiences and insights from her podcast ‘Manage Self, Lead Others,’ which has been running for six years. She elaborates on her career transition from teaching and film production to training and self-employment. Nina also introduces her new book based on her podcast and discusses effective conversation techniques, including using non-threatening language openings. She advocates for a learning culture within organizations and speaks about the importance of middle managers in fostering a productive and innovative work environment. The episode concludes with information on how to connect with Nina and access her various works.

Key highlights:

  • Nina Sunday’s Podcast Journey
  • Exploring Difficult Conversations
  • Nina’s Professional Background
  • Middle Management Challenges
  • Effective Communication Techniques
  • The Role of Vulnerability in Leadership
  • Developing Future Leaders
  • Utilizing Podcasts for Business Growth

Resources:

Visit Nina Sunday’s Website

Brain Power Training

Substack

New Book: Manage Self, Lead Others: Constructive Conversations, True Self Leadership and Culture You Can’t Fake on Amazon

Follow Nina Sunday on:

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C-Suite Radio

C-Suite TV

Grab Nina Sunday’s book on Amazon

Tom Fox

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Blog

Breaking Free from Landru: Compliance Training Lessons from Return of the Archons

Show Summary

As a corporate compliance professional, I often say that sometimes the most profound lessons in ethics, culture, and communication don’t come from law books or boardroom memos—they come from Star Trek. One of the most underrated and allegorically rich episodes from The Original Series is “Return of the Archons.” On its face, it’s a tale about a mind-controlling computer and a seemingly idyllic society. But dig deeper, and you’ll find rich insights about what happens when training fails, communication becomes dogma, and critical thinking is suppressed. In short, it’s a compliance case study in a sci-fi wrapper.

In “Return of the Archons,” the crew of the Enterprise visits Beta III, a planet where the population is under the control of a mysterious figure named Landru. Society there values “peace, tranquility, and the good of the body,” but at the cost of individuality, freedom, and inquiry. The result? A dangerously complacent culture where questioning authority is considered a crime and blind obedience is rewarded. Sound familiar? For compliance professionals, this episode offers a cautionary tale about the dangers of compliance in form but not in spirit. Let’s unpack the key lessons, each grounded in a scene from the show, followed by a compliance communication or training takeaway.

Lesson 1: Beware of a Culture of Blind Obedience

Illustrated By: As Captain Kirk and Mr. Spock observe the citizens of Beta III, they are struck by the eerie passivity of the people. Everyone is polite, deferential, and expressionless. When asked about Landru, they recite phrases like “It is the will of Landru” or “You are not of the body.” No one can explain what these phrases mean—they repeat them unthinkingly.

Compliance Lesson:

This is what happens when employees are trained to follow the rules but are never taught why the rules matter. Compliance training that relies on rote memorization or check-the-box methodologies may ensure short-term adherence, but it builds a culture of passive compliance. Employees may be able to recite the Code of Conduct, but they often fail to recognize a genuine ethical dilemma when it arises.

Effective compliance training must go beyond slogans. It must teach critical thinking, situational awareness, and ethical reasoning. Employees should be empowered to ask questions, raise concerns, and challenge improper behavior, rather than simply following procedures blindly.

Lesson 2: Suppressing Dissent Undermines a Speak-Up Culture

Illustrated By: When Kirk and his team attempt to discuss their concerns with the townspeople, they are met with horror. One man panics and calls the lawgivers, who arrive to silence and “absorb” those who question Landru. Dissent is not only discouraged—it’s physically erased from society.

Compliance Lesson:

This is a culture of compliance where whistleblowing is viewed as heresy. If employees believe that speaking up will result in retaliation, social ostracization, or career harm, they will stay silent. And when that happens, misconduct festers.

Compliance training must make clear that the company values openness and will protect those who raise concerns. That message should be communicated consistently, reinforced in tone from the top, and modeled by leadership. Reporting mechanisms must be well publicized, easily accessible, and regularly tested for usability and effectiveness. Moreover, training must frame speaking up as not just permissible but essential to ethical corporate citizenship.

Lesson 3: Over-Automation Can Lead to Ethical Stagnation

Illustrated By: It’s eventually revealed that Landru is not a man but a computer programmed centuries earlier to maintain peace and harmony. Over time, the machine’s rigid logic has smothered innovation, growth, and individuality, enforcing compliance through force and fear rather than moral reasoning.

Compliance Lesson:

Automated compliance tools, such as monitoring software, AI risk scoring, and e-learning modules, are powerful and necessary. But they must not replace human judgment. When compliance becomes entirely algorithmic, it loses context, nuance, and moral intent. Worse, it risks becoming a machine-driven bureaucracy where the letter of the law is followed, but the spirit of the law is forgotten.

To avoid this, compliance communication must emphasize the rationale behind certain rules and procedures. Training should include real-world scenarios and dilemmas, encouraging discussion about the gray areas. Compliance professionals should foster spaces where ethics are debated, not dictated. Technology should be a support tool, not the enforcer of unquestioning obedience.

Lesson 4: Training Must Be Periodic, Relevant, and Culturally Engaging

Illustrated By: Beta III’s citizens haven’t had new information in generations. Their understanding of Landru and the laws is based on repetitive, ritualistic reinforcement. There’s no evolution, no adaptation, just the same messages over and over.

Compliance Lesson:

If your training materials have not changed since 2017, or if your annual code-of-conduct course is a 60-minute video with the same five questions at the end, you are simply Beta III. Stale training is ineffective training.

Modern compliance training must be dynamic. Use fresh content, current case studies, and engaging delivery methods (e.g., gamification, short videos, mobile-friendly platforms). Tailor training to employee roles and geographies. Include cultural context and industry-specific risks. Training should reflect not only what the law says but also what the business does. And most importantly, revisit it periodically; compliance culture must be a living conversation, not a forgotten file.

Lesson 5: Effective Communication Is Two-Way, Not Top-Down

Illustrated By: The citizens of Beta III receive messages from Landru through lawgivers who deliver proclamations but never answer questions. There is no dialogue, no exchange of ideas—just declarations from on high.

Compliance Lesson:

This is a textbook example of failed compliance communication. A top-down, one-way communication strategy might check disclosure boxes, but it does not build understanding. Effective compliance communication is a dialogue. It includes listening as much as it includes talking.

Compliance professionals should build feedback loops, whether through employee surveys, town hall Q&As, or informal listening sessions. Allow employees to ask questions, share concerns, and help shape compliance messaging. Communicate often, transparently, and in plain language. Avoid legalese. Speak to people, not to them.

Lesson 6: Culture Is the Foundation of Ethical Behavior

Illustrated By: Kirk and Spock recognize that Beta III is not simply a society with a malfunctioning leader; it is a society built on fear and conformity. Their solution isn’t just to turn off Landru. It’s to encourage the people to reclaim their humanity, their voices, and their ability to choose.

Compliance Lesson:

This is the ultimate lesson of “Return of the Archons”: Compliance cannot be imposed from above. It must be cultivated from within. Training and communication are essential tools for building a deeper culture, one where employees genuinely embrace compliance because they believe in it, not because they’re forced to.

Culture-building requires sustained effort. It involves reinforcing values through leadership examples, recognizing ethical behavior, correcting missteps transparently, and integrating ethics into the daily workflow. Culture is the soil from which compliance grows. Without it, your program is just window dressing.

Final ComplianceLog Reflections: You Are of the Body (of Compliance)

“Return of the Archons” may seem like an abstract sci-fi tale, but it carries vital messages for compliance officers. It shows what happens when a society stops asking questions, stops thinking critically, and stops caring about why the rules exist. It warns us of a world where compliance is no longer about ethics but about fear, automation, and suppression.

As compliance professionals, we must ensure that our training and communication efforts do not replicate the world of Landru. Instead, we must foster curiosity, encourage questions, empower whistleblowers, refresh our content, and build culture from the ground up. So the next time you hear a compliance slogan repeated like a mantra, ask yourself: Are we creating engaged, ethical employees, or are we just building another Beta III? Let’s boldly go where no training program has gone before and bring our people with us.

Resources:

Excruciatingly Detailed Plot Summary by Eric W. Weisstein

MissionLogPodcast.com

Memory Alpha

Categories
Adventures in Compliance

Adventures in Compliance: The Novels – A Study in Scarlet, Dr. Watson

In this new season of Adventures in Compliance, host Tom Fox will dive deep into the Sherlock Holmes novels. Over this season, Tom will do so in a four-part series. The four novels we will consider from the ethics and compliance perspective are A Study in Scarlet, The Sign of Four, The Hound of the Baskervilles, and The Valley of Fear.

We begin with A Study in Scarlet for our first offering this new season. In Part 2, Tom will take a deep dive into Dr. Watson, how he and Holmes met, and Watson’s contributions to their partnership and consider Watson’s professional training as a doctor, his war services and injuries during the Second Anglo-Afghan War, and his return to England, all leading to his initial introduction to Holmes by their mutual acquaintance Stamford. Watson’s involvement in the case helps Holmes move beyond isolated brilliance to true investigative mastery. In compliance, pairing sharp analytic talent with professionals rooted in operational or practical experience often yields the strongest compliance strategies.

Highlights include:

  • Diversified Skill Sets
  • Trust Encourages Innovation
  • Objective Feedback Sharpens Analysis
  • Emotional Intelligence Deepens Understanding
  • Structured Communication Improves Decision-Making

Resources:

The New Annotated Sherlock Holmes

Sherlock Holmes FAQ by Dave Thompson

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Blog

5 Keys to Compliance Communication: Building a Culture of Trust and Engagement in Your Organization

When it comes to corporate compliance, transparent and effective communication is non-negotiable. Your employees are not only the first line of defense but are also the customers of your compliance program. A well-communicated compliance function can shift the perception of compliance from a bureaucratic formality to a valued corporate asset. To establish this, compliance professionals must adopt a 360-degree communication approach emphasizing openness, interactivity, and alignment with company values.

Here are five keys to building a robust compliance communication framework within your organization:

Start with Clear Objectives: Define the “Why”

The first step to any successful compliance communication strategy is clarity of purpose. Before launching any campaign or distributing messaging, ensure you know why you are communicating in the first place. Some key questions include: Are you aiming to educate employees about new policies?

  • Does it reinforce the importance of ethical behavior? Prompt employees to report potential issues.
  • Will each goal shape your message and each audience within your company? Tailored messaging is required to understand the importance and relevance of your compliance program from the board of directors to the newest hires (from the boardroom to the shop floor).

If you aim to increase awareness of anti-corruption policies, your communication might center around the organization’s stance on integrity and honesty. However, if you encourage a speak-up culture, the message might emphasize confidentiality, support, and the importance of reporting misconduct. Ensuring your message has a clear and measurable objective can affect how it is received and whether employees take action.

Know Your Audience: Tailor Your Message for Maximum Impact

A single compliance message may only resonate with some in your organization. In any corporation, there are multiple audiences, including employees, senior leadership, middle management, external partners, and board members, all of whom have varying levels of familiarity with compliance topics. Recognizing and addressing these differences can significantly boost your messaging’s effectiveness.

For example, your frontline employees may need a straightforward explanation of policies and accessible reporting channels. Meanwhile, senior management may focus on the high-level implications of compliance initiatives on business strategy. A one-size-fits-all approach is less effective; instead, communicate with your audience in mind, considering their needs, knowledge level, and preferred communication channels.

Embrace Two-Way Communication: Build a Culture of Trust and Feedback

One of the most crucial aspects of compliance communication is creating an open line of dialogue, both up and down the chain. Employees should feel comfortable receiving compliance information, asking questions, seeking clarification, and providing feedback. Compliance should not be a one-way street; organizations must encourage interaction and feedback to build an authentic culture of ethics and accountability.

Integrating feedback mechanisms, such as surveys, focus groups, or town hall meetings, allows you to gauge employees’ understanding of compliance topics and uncover areas for improvement. But always remember that in compliance, we are only limited by our imaginations. Dun & Bradstreet CCO Louis Sapirman implemented a “Chatter Jam” for all company employees several years ago. It was a real-time discussion on an internal platform where employees shared their views on compliance topics like the company’s Code of Conduct. This open dialogue allowed the compliance team to hear employee concerns directly and make real-time adjustments.

In addition to these formal feedback channels, informal communication should be encouraged. Ensure employees know they can speak up without fear of retaliation. In doing so, you’re promoting compliance and creating an environment where ethical concerns can be discussed openly, ultimately preventing small issues from becoming major risks. 

Consistency and Frequency: Keep Compliance Top-of-Mind

Effective compliance communication is not a one-off event but a continuous conversation. Reminders and reinforcements must be consistent and frequent for employees to internalize compliance principles. Use multiple communication channels to keep compliance messages front and center. This can include periodic emails, newsletters, short videos, or even social media-style updates on internal platforms.

Consistency doesn’t mean redundancy; it’s about finding fresh ways to reinforce fundamental compliance principles. For example, the DOJ’s 2020 FCPA Resource Guide, 2nd edition, emphasizes that regular communication about compliance expectations helps companies demonstrate their commitment to ethics and compliance. Even brief reminders can have a lasting impact. Remember Morgan Stanley’s case, where they sent 35 compliance reminders over seven years to reinforce anti-bribery policies. The company’s diligence in maintaining consistent messaging resulted in receiving a declination from the DOJ when one of its managing directors was involved in misconduct.

Regularly communicating compliance expectations also helps create a sense of normalcy around compliance issues, positioning compliance as a natural part of everyday operations rather than an occasional reminder or, worse, a reactive measure only brought up after an incident occurs.

Foster Engagement Through Storytelling and Real-World Examples

Human beings are naturally drawn to stories, so it is no surprise that storytelling is one of the most effective ways to communicate compliance issues. Sharing real-world examples of positive and negative outcomes can help employees better understand the importance of compliance and the risks associated with unethical behavior. When employees see real-life scenarios, they can more easily relate to how compliance impacts their roles and the company’s success.

Using case studies from your industry to illustrate the potential consequences of non-compliance. Highlighting scenarios where similar companies faced penalties due to lapses in compliance can make the risks feel more tangible. Conversely, sharing success stories within your organization, such as how a well-trained team prevented a potential compliance breach, can reinforce the value of compliance.

Storytelling also applies to compliance champions within the organization. Showcase individuals or teams who have exemplified ethical behavior and contributed positively to the compliance culture. Celebrate these “compliance heroes” publicly, whether in internal newsletters, company meetings, or digital screens throughout the office. Recognizing and celebrating compliance efforts in this way can have a ripple effect, inspiring others to follow suit.

Bringing it All Together: The 360-Degree Compliance Communication Model

Incorporating these five keys into your communication strategy will help establish a 360-degree approach to compliance that keeps the program visible, relevant, and actionable across the organization. It’s about more than simply sending information; it’s about creating a dynamic, two-way exchange that reinforces compliance as an integral part of your company culture. When compliance communication is objective-driven, audience-centered, interactive, consistent, and engaging, you build trust and accountability within the organization.

A robust compliance communication strategy positions your program not as a barrier to business but as an ally, helping employees navigate ethical challenges confidently. By adopting these five keys, compliance leaders can shift the perception of compliance from a mandatory obligation to a trusted, positive influence on the company’s success. It’s a win-win for employees and the organization, promoting ethical conduct while protecting its reputation and bottom line.

In the end, remember this: compliance communication is not simply about conveying rules and policies. It is also about building a culture where employees feel supported, informed, and engaged in upholding the company’s values. The real measure of success in compliance communication is when employees understand, embrace, and live out these values in their daily work.

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Principled Podcast

S11E2: Mitigating Organizational Risk Through Effective Communication

What you’ll learn on this podcast episode

As the speed of innovation and regulation continues to accelerate, learner engagement is at an all-time high, especially to help reduce organizational risk. How organizations prioritize communications is a strategy for improving learning and engagement. In this week’s episode of the Principled Podcast, host Dave Hansen, global advocacy marketing director at LRN, discusses developing effective training and communications that move the needle towards engaged learning with Stephanie Hoyt, education and communications manager for enterprise compliance at BD.

Get a copy of the global edition of LRN’s 2024 Ethics & Compliance Program Effectiveness Report

Guest: Stephanie Hoyt

Episode Cover - Stephanie Hoyt

Stephanie Hoyt is a seasoned ethics and compliance professional at BD, specializing in effective communication and education. With over 5.5 years of experience, she leads initiatives to enhance the company’s training curriculum, communications strategy, and Code of Conduct. Stephanie designs and implements global education curricula, tracks program metrics, and collaborates with senior management and cross-functional teams. She also serves as Communications Chair for African Americans at BD and the Women’s Initiative Network. Stephanie holds a Bachelor’s degree in International Business, Marketing, and Human Resources Management from the University of South Carolina.

Host: Dave Hansen

Episode Cover - Dave Hansen

Dave Hansen is the global advocacy marketing director at LRN, an organization focused on ethics and compliance solutions that help people worldwide do the right thing. His team drives LRN’s customer obsession by building community, deepening customer engagement, and finding meaningful opportunities for collaboration. Dave is passionate about learning, having spent most of his career in higher education or training. He loves sharing customer stories and best practices in the name of continuous improvement. Dave is a proud dad, a coffee enthusiast, a drummer, and a scuba diver. In his spare time, he enjoys cooking and reading.

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12 O’Clock High-a podcast on business leadership

12 O’Clock High, a podcast on business leadership: Dr. Karen Jacobson on A Holistic Approach to Organizational Leadership

12 O’Clock High, a podcast on business leadership, brings together stories from history, the arts, sports, movies, research, and current events to consider leadership lessons. In this episode, Get ready to hear about leadership from an expert in the field, with Tom Fox hosting the engaging episode of 12 O’Clock High, a podcast on business leadership. In this episode, Tom is joined by Dr. Karen Jacobson.

Dr. Karen Jacobson discusses the importance of understanding behavioral styles and how they impact communication in the workplace. She also shares insights from her background in chiropractic work and how it ties into her current work around behavior. The conversation explores effective leadership and communication strategies for a multigenerational workforce and the importance of adapting communication for different audiences. Dr. Jacobson also discusses the challenges and strategies for effective leadership and communication outside the United States. The conversation concludes with a discussion on understanding personal strengths and leading with them, developing communication skills for middle managers, and Dr. Jacobson’s book ‘Power Conversations’ and her upcoming book on the five generations.

Key Highlights:

  • Understanding behavioral styles is crucial for effective communication in the workplace.
  • Adapting communication for different generations and cultural differences is essential for effective workplace communication.
  • Effective leadership outside the United States requires understanding and respecting different cultures and customs.
  • Understanding personal strengths and leading with them can lead to more effective leadership.

Resources:

Karen Jacobson

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Tom Fox

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For more information on Ethico and a free White Paper on top compliance issues in 2024, click here.

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31 Days to More Effective Compliance Programs

One Month to a More Effective Compliance Program Through Innovation: Day 5 – Communication to see Around Corners

The more you can operationalize compliance, the more it works to operationalize culture in your organization. It works for all levels of a company, literally from the Boardroom to the shop floor. The DOJ and SEC recognized this when they noted in their 2020 FCPA Resource Guide, “A compliance program should apply from the board room to the supply room – no one should be beyond its reach.” Yet culture can provide more than simply an ethical foundation, and it is also a part of the business foundation of an entity.

Using such an approach to communications allows a CCO to “see around corners” and can be one of the greatest strengths of a best practices compliance program. The reason is listening. Listening is a key leadership component, and there are certainly many ways to listen. You can sit in your office and wait for a call or report on the hotline, or you can go out into the field and find out what challenges employees are facing. From this, you can work with them to craft a solution that works for the company and holds to the company’s ethical and compliance values.

Using social media tools, a CCO can move towards Thomas’ next key ingredient of a successful corporate culture, which is trust. Thomas said, “I’m obsessive about the culture that we create specifically around trust, and this is an adjustment for some people when they come here. If you join our team, there’s trust by default here. That means you trust in the competence of your teammates. You trust in their intentions and what they’re saying. At some companies, the culture is that trust is earned over time, but that means if everyone in the organization says you have to earn trust, the amount of energy that actually goes into the trust-earning process is a distraction from our mission.”

Three key takeaways:

  1. A company can fail if it does not get its culture right.
  2. Using communications to “see around corners.”
  3. Trust works as a business strategy.

For more information, check out The Compliance Handbook, 4th edition, here.

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31 Days to More Effective Compliance Programs

One Month to a More Effective Compliance Program in Training and Communications – Twitter and 360-degrees of Communication

Even with the Elon Musk defenestration of Twitter, one of the ways that CCOs and compliance practitioners can better use 360 degrees of communication is through this tool. In an MIT Sloan Management Review article entitled “How Twitter Users Can Generate Better Ideas,” authors Salvatore Parise, Eoin Whelan, and Steve Todd found that “employees with a diverse Twitter network – one that exposes them to people and ideas they don’t already know – tend to generate better ideas.” Their research led them to three interesting findings: 1) Employees who used Twitter had better ideas than those who did not do so; 2) There was a link between the amount of diversity in employees’ Twitter networks and the quality of their ideas; and 3) Twitter users who combined idea scouting and idea connecting were the most innovative. Their research certainly confirms the experience of Louis Sapirman during his time as CCO at Dun & Bradstreet.

The key concept for the compliance profession is the roles of Idea Scout and Idea Connector. An “idea scout is an employee who looks outside the organization to bring in new ideas. An idea connector is someone who can assimilate external ideas and find opportunities within the organization to implement these new concepts.” It is the ability to identify, assimilate and exploit new compliance ideas, which makes this concept so powerful. However, to improve your compliance innovation, “you need to maintain a diverse network while also developing your assimilation and exploitation skills.”
Twitter can be a powerful tool for the compliance practitioner. It is one of the only tools that can work both inbounds for you to obtain information and insight and in an outbound manner, where you can communicate with your compliance customer base and your employees. It would be best if you worked to incorporate one or more of the techniques to help you burn compliance into the DNA fabric of your organization.

Three key takeaways:

  1. Twitter can be a powerful tool for the compliance practitioner.
  2. Data mine Twitter for best practices and see what the regulators may be saying.
  3. Curiosity may have killed the cat, but it makes for a far better and more effective compliance practitioner.
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31 Days to More Effective Compliance Programs

One Month to a More Effective Compliance Program in Training and Communications- One Using Communications to Drive a Speak Up Culture

How often have you thought about the role of communications in your entire hotline reporting system? I do not mean posters giving the hotline number, promising anonymity and non-retaliation. I mean using compliance communications to create a social environment where employees feel comfortable speaking up to ask questions and report concerns and they know the options for doing that.

Why do many compliance professionals find it so difficult to use compliance communications to help move the ball forward on driving a speak up culture? It begins because many conflate such communications with training. Training tends to be viewed as something that happens once per year or on a similar cadence. Yet even the DOJ has seen through the fallacy of this argument in its 2020 Update to the Evaluation of Corporate Compliance Programs when it stated, “companies have invested in shorter, more targeted training sessions to enable employees to timely identify and raise issues to appropriate compliance, internal audit, or other risk management functions.”

The 2020 Update also leads to the following questions, what resources have been available to employees to provide guidance relating to raising an issue? And, has your company assessed whether its employees know when to seek advice and whether they would be willing to speak up? Can you answer these to satisfaction of the DOJ? If not, you may have a gap in your speak up communications program.
The bottom line to all is that in compliance, you are only limited by your imagination. When you overlay creativity on your imagination, you can create something very special. And you can use compliance communications to drive a speak up culture.
 Three key takeaways:

  1. How can communications improve a speak up culture?
  2. Use communications to foster trust.
  3. A speak up culture only works when paired with a ‘listen-up’ culture.