Categories
FCPA Compliance Report

FCPA Compliance Report – Workplace Culture and Compliance with Alejandra Almonte and Ann Sultan

Welcome to the award-winning FCPA Compliance Report, the longest-running podcast on compliance. In this episode, Tom welcomes Alejandra Almonte and Ann Sultan, both Members of Miller & Chevalier, and uses the EEOC’s release in 2024 of its Enforcement Guidance on Harassment in the Workplace as an introduction to considering compliance and the workplace under the new Trump Administration.

Ann and Alejandra dive deep into the EEOC’s 2024 enforcement guidance on harassment and explore the implications of recent Executive Orders from the Trump administration. The conversation extends to the necessity of risk assessments in the current climate, focusing on how companies can maintain safe and compliant workplaces amidst shifting policies. Ann and Alejandra share valuable perspectives on conflicts of interest, the intersection of workplace safety and emotional well-being, and strategies for fostering a positive organizational culture even in uncertain times. Do not miss this expert advice on navigating the complexities of workplace conduct and compliance in the evolving legal landscape.

Key highlights:

  • EEOC’s 2024 Enforcement Guidance on Harassment
  • Impact of Policy Changes on Workplace Conduct
  • Ensuring a Safe and Inclusive Workplace
  • Risk Assessments and Workplace Misconduct
  • Conflicts of Interest in the Workplace

Resources:

Miller & Chevalier

Ann Sultan

Ann Sultan on LinkedIn

Alejandra Almonte

Alejandra Almonte on LinkedIn

Culture@Work: Fall 2024

Tom Fox

Instagram

Facebook

YouTube

Twitter

LinkedIn

Categories
31 Days to More Effective Compliance Programs

31 Days to a More Effective Compliance Program: Day 10 – Leadership’s Role in Shaping Corporate Culture and Compliance

Welcome to a special podcast series on the Compliance Podcast Network, 31 Days to a More Effective Compliance Program. Over these 31 days of the series in January 2025, Tom Fox will post a key part of a best practices compliance program daily. By the end of January, you will have enough information to create, design, or enhance a compliance program. Each podcast will be short, at 6-8 minutes, and will include three key takeaways you can implement at little or no cost to help update your compliance program. I hope you will join us each day in January for this exploration of best practices in compliance.

In today’s episode, we dive into the critical role of senior management in fostering a strong corporate culture of compliance, as highlighted by the 2022 Monaco Memo and the 2020 FCPA Resource Guide, 2nd edition. Emphasizing that corporate culture is vital to a company’s success, we discuss how the DOJ assesses ethical cultures and the importance of senior management’s active participation in compliance efforts. The episode outlines five key factors to guide senior leadership in setting, modeling, and monitoring the right tone at the top. These include clear communication of values, personal commitment to those values, supportive systems, integration into decision-making, and empowering managers to make ethically sound decisions. We conclude with three takeaways: senior management must engage in compliance, the DOJ evaluates corporate culture during investigations, and CEOs should be seen as chief compliance ambassadors.

Key highlights:

  • The Importance of Corporate Culture
  • DOJ’s Expectations for Senior Management
  • Five Factors for Effective Leadership

Resources:

Listeners to this podcast can receive a 20% discount on The Compliance Handbook, 5th edition, by clicking here.

Categories
Blog

Driving Compliance Culture: Lessons from a Skills-Based Approach to Cultural Change

Regarding compliance, the tone from the top is crucial—but culture eats tone for breakfast. Compliance professionals know that a robust compliance program is only as effective as the culture supporting it. Building and sustaining that culture, however, is no small feat. Enter the skills-based approach to cultural transformation, as laid out in Per Hugander’s article in the MIT Sloan Management Review, Take a Skills-Based Approach to Culture Change. This method provides a roadmap for embedding compliance values deeply into an organization by focusing on practical skill development and real-world problem-solving. I have adapted her skills-based approach to revolutionize compliance culture, explain why traditional methods often fall short, and provide actionable strategies for compliance professionals to lead this transformation.

Why Traditional Compliance Culture Efforts Fall Short 

Many culture-change initiatives rely on workshops, seminars, and training sessions to instill new values or behaviors. While well-intentioned, these efforts often fail to address the deeply ingrained assumptions that drive behavior. Hugander explains this through Edgar Schein’s Organizational Culture Model, which emphasizes that culture is rooted in employees’ underlying assumptions, those unconscious beliefs that determine how they think, perceive, and act.

This highlights a critical issue for compliance professionals: simply telling employees to act ethically or follow the rules isn’t enough. If underlying assumptions about risk, accountability, or success conflict with compliance values, those assumptions will prevail.

 The Skills-Based Approach: A Paradigm Shift

The skills-based approach focuses on building specific, actionable skills that directly impact critical challenges. These skills—such as perspective-taking or fostering psychological safety—are practiced in real business problems. Organizations create a feedback loop that reinforces new assumptions and behaviors by linking skill application to tangible outcomes.

For example, a compliance team could focus on enhancing perspective-taking to improve employees’ handling of ethical dilemmas. By training employees to consider different viewpoints—such as the customer, regulator, or broader community—they better understand how their actions align with the organization’s compliance goals.

Breaking the Capability Trap 

Hugander warns of the “capability trap,” a common pitfall where organizations abandon new initiatives before they yield results. This happens when the costs—time, focus, and effort—are immediate, but the rewards are delayed. To overcome this, the skills-based approach emphasizes creating short feedback loops by applying new skills to high-priority challenges. This allows employees to see the benefits of the new approach more quickly, generating momentum for change.

The capability trap might manifest in compliance when a new whistleblower program is launched but does not initially generate reports, leading leaders to doubt its effectiveness. The organization can build trust in the system and encourage broader use by coupling the program with communication training for managers and immediate action on even minor concerns raised.

Compliance Lessons from the Skills-Based Approach 

  1. Start Small, Go Deep. Hugander advocates beginning with a small team and focusing on intensive skill-building sessions tied to real challenges. This allows the team to build confidence in the new approach and generate success stories that can inspire broader adoption. This means the Chief Compliance Officer (CCO) or other compliance professional should select a pilot group, such as a high-risk department or business unit, and train them on a specific compliance skill, such as ethical decision-making or identifying conflicts of interest. Have them apply these skills to actual compliance challenges and measure the outcomes.
  2. Create Cultural Champions. Identifying and empowering influential individuals to champion new behaviors is critical. These champions provide proof of concept by demonstrating how the new skills lead to better outcomes in the organization’s context. For the CCO, work to cultivate champions within senior leadership and middle management. A senior executive might lead by example in applying transparency during a compliance audit, while a middle manager might model open discussions about ethical or integrity concerns.
  3. Link Compliance to Business Outcomes. A key feature of the skills-based approach is tying new skills to measurable business improvements. Perspective-taking and psychological safety led to increased customer acquisitions and market share in Amy Edmonson’s SEB case study. For the compliance professional, you can demonstrate how compliance initiatives support business goals. Show how enhanced due diligence processes reduce the risk of fines and improve supplier reliability, ultimately benefiting the bottom line.
  4. Address Skepticism Through Experience. Short workshops are often insufficient to win over skeptics. Instead, intensive, hands-on sessions that produce actual results are more likely to shift mindsets. Skeptics who experience success become the strongest advocates for change. Integrate compliance into strategic problem-solving sessions instead of relying solely on compliance training. This would allow the compliance function to use a compliance framework to resolve a cross-functional challenge, demonstrating its practical value.

Building Momentum for Compliance Culture Change 

The skills-based approach does not stop with a single team or project. Once initial successes are achieved, the organization can share these stories to build momentum. Hugander emphasizes the power of storytelling, using real examples to illustrate how new skills or behaviors lead to meaningful outcomes. Some strategies might be to develop case studies from early adopters of compliance initiatives within your organization. You can then share these stories through town halls, newsletters, or internal training sessions.  Finally, these success stories can be used to recruit additional teams to adopt the new compliance practices.

All of this will take a concerted effort. A one-and-done superficial effort like one-off workshops or values posters, which fail to address the deeper assumptions driving behavior, will not work. True culture change requires sustained effort, leadership buy-in, and a willingness to experiment and iterate. You must regularly assess the effectiveness of compliance initiatives through employee surveys, performance metrics, and feedback loops. Adjust strategies based on what works in practice, not just in theory.

Building a compliance culture requires more than policies and procedures; it demands a shift in the underlying assumptions and behaviors that define an organization’s operation. The skills-based approach offers a practical roadmap for achieving this transformation. By focusing on skill development, linking compliance to business outcomes, and creating cultural champions, compliance professionals can foster a culture that doesn’t just follow the rules but embraces compliance as a core value.

The journey will not be quick or easy, but the payoff of creating a resilient, ethical, and high-performing organization is well worth the effort. For compliance professionals ready to lead this charge, the skills-based approach provides the tools to turn vision into reality.

Categories
Innovation in Compliance

Innovation in Compliance – Boosting Corporate Culture Through Engagement with Stephan Poschik

Innovation comes in many areas, and compliance professionals must be ready for and embrace it. Join Tom Fox, the Voice of Compliance, as he visits with top innovative minds, thinkers, and creators in the award-winning Innovation in Compliance podcast. In this episode, host Tom Fox visits Stephan Poschik, an entrepreneur with over 23 years of experience in the health and wellness industry and founder of six companies primarily focused on coaching and consulting.

Stephan discusses his journey from Austria to running businesses across Europe and the United States and shares insights into his work with major corporations like Siemens, Toyota, and Volkswagen. The conversation highlights the importance of employee engagement, compliance, and corporate culture in driving productivity and ethical business practices. Stephan explains the dangers of disengaged employees and emphasizes the need for companies to create environments that foster engagement and loyalty.

Stephan also delves into the differences in corporate wellness practices between Europe and the United States and how cultural factors influence employee engagement and compliance. He shares his CHC process for assessing and improving corporate health, which involves gathering employee feedback and implementing changes across three dimensions: personal responsibility, leadership development, and process optimization. Stephan believes companies can enhance employee and organizational performance by focusing on these areas, ultimately making them more competitive in the marketplace.

Key highlights:

  • Stephan’s Background and Career Journey
  • Corporate Engagement and Compliance
  • The Impact of Disengagement
  • Cultural Differences in Corporate Wellness
  • Employee Engagement Strategies
  • Consulting Process and KPIs

Resources:

Stephan Poschik on LinkedIn

Corporate Health Consulting GmbH

Corporate Health Consulting & CHC Franchise LLC 

Tom Fox

Instagram

Facebook

YouTube

Twitter

LinkedIn

Categories
Daily Compliance News

Daily Compliance News: December 9, 2024 – The TikTok for Sale Edition

Welcome to the Daily Compliance News. Each day, Tom Fox, the Voice of Compliance, brings you compliance-related stories to start your day. Sit back, enjoy a cup of morning coffee, and listen in to the Daily Compliance News—all from the Compliance Podcast Network. Each day, we consider four stories from the business world: compliance, ethics, risk management, leadership, or general interest for the compliance professional.

  • How to make your culture as toxic as possible. (FT)
  • Appeals Court upholds law requiring the sale of TikTok. (Reuters)
  • Methode discloses FCPA investigation. (MSN)
  • AI and the Human in the Loop.  (WSJ)

For more information on the Ethico Toolkit for Middle Managers, available at no charge, click here.

Check out the entire 3-book series, The Compliance Kids, on Amazon.com.

Categories
Adventures in Compliance

Adventures in Compliance – Culture Lessons in ‘The Adventure of the Three Garridebs’

In this new season of Adventures in Compliance, host Tom Fox takes a deep dive into the Sherlock Holmes collection The Case-Book of Sherlock Holmes by Arthur Conan Doyle. It is the final set of twelve Sherlock Holmes short stories by Arthur Conan Doyle, first published in the Strand Magazine between October 1921 and April 1927. In this episode, we consider perhaps my least favorite work of all the Holmes stories, The Adventure of the 3 Garridebs. In this story, we explore the adventure of the Three Garridebs to highlight the significance of critical ethical decision-making, transparency, and vigilance in building a resilient corporate culture. Holmes’ ability to cut through deception is a powerful example, emphasizing these principles’ vital role in maintaining integrity and trust within an organization. Listeners will learn how these cornerstones can be applied to foster a robust and compliant corporate environment.

Highlights include:

  • The Three Garridebs
  • Ethical lessons from the story
  • How Sherlock Holmes instructs corporate culture

Resources:

The New Annotated Sherlock Holmes

Sherlock Holmes FAQ by Dave Thompson

For more information on the Ethico Toolkit for Middle Managers, available at no charge, click here.

Check out the entire 3-book series, The Compliance Kids, on Amazon.com.

For an audio/video version of the Compliance Kids book, Speaking Up is AWESOME, contact Tom Fox.

Connect with Tom Fox

Instagram

Facebook

YouTube

Twitter

LinkedIn

Categories
Daily Compliance News

Daily Compliance News: December 2, 2024 – The Committed to Compliance Edition

Welcome to the Daily Compliance News. Each day, Tom Fox, the Voice of Compliance, brings you compliance-related stories to start your day. Sit back, enjoy a cup of morning coffee, and listen in to the Daily Compliance News—all from the Compliance Podcast Network. Each day, we consider four stories from the business world: compliance, ethics, risk management, leadership, or general interest for the compliance professional.

For more information on the Ethico Toolkit for Middle Managers, available at no charge, click here.

Check out the entire 3-book series, The Compliance Kids on Amazon.com.

Categories
Greetings and Felicitations

Compliance Lessons from Venice – Episode 2, The Arsenale and Creating a Culture of Compliance

Welcome to a short podcast series on doing compliance with a Venetian twist. This week, we will examine three areas where Venice’s time-honored methods inform modern compliance practices. Over the next 3 episodes, we will consider going back to basics in your compliance regime, the use of incentives and consequences to drive a culture of compliance, and how the Lion’s Mouth informs your modern-day whistleblower program. In episode 2, we see how Venice used financial and non-financial incentives and consequence management to create a culture of compliance in Venice’s largest business operation, Arsenale.

The Arsenale district in Venice was known for its shipbuilding prowess from the 1200s to the 1400s. By examining how Venice managed its critical shipbuilding workforce through both incentives and discipline, Tom draws valuable parallels to modern corporate compliance programs. He highlights that Venice implemented job security and compensatory incentives to promote loyalty while enforcing strict non-compete clauses and severe punishments for leaking state secrets. Tom emphasizes the importance of balancing positive incentives with clear disciplinary actions, aligning this historical example with contemporary guidance from the DOJ and SEC. These principles support recognizing compliance efforts through promotions, bonuses, and acknowledgments, which can foster ethical behavior and improve overall organizational integrity.

Key highlights:

  • Arsenale and Incentivizing Compliance
  • Historical Context and Compliance Insights
  • Punishments and Incentives in Venice
  • Modern Compliance Practices

For more information on the Ethico Toolkit for Middle Managers, available at no charge, click here.

Check out the full 3-book series, The Compliance Kids, on Amazon.com.

Categories
Blog

Compliance Lessons from Venice – Episode 2: The Arsenale and Incentivizing Compliance

In part 2 of the Compliance Lessons from Venice series, we journey to the Arsenale, the historic heart of Venice’s shipbuilding industry. During Venice’s golden age, the Arsenale was a hub of ingenuity, productivity, and loyalty to the state. The Venetian fathers recognized the strategic importance of Arsenale’s workers and implemented a unique mix of incentives and discipline to protect their secrets, maintain a loyal workforce, and create a prototype culture of compliance. This blog post series is the written companion to the podcast series running on the Compliance Podcast Network.

Today, we can draw from Venice’s business expertise to inform our approach to incentivizing compliance. We focus on a blend of rewards and consequences to encourage ethical behavior, adherence to company values, and enhancement of culture. We will examine how Venice’s example aligns with the DOJ’s compliance guidance and offers valuable lessons for modern corporate compliance programs in the areas of incentives and consequences, together with the development of a culture of compliance.

The Arsenale: Venice’s Production Powerhouse

At its peak, the Venetian Arsenale employed around 12,000 workers, nearly 10% of the city’s population. Venice, one of the most powerful economic and military forces of its time, relied on the Arsenale to build, repair, and maintain its fleet. Here, Venice perfected the assembly line method, with workers laboring by hand to create state-of-the-art ships efficiently and at scale. This commitment to quality and security extended beyond production techniques; the shipbuilding secrets developed in the Arsenale were considered so valuable that they were treated as state secrets, with measures in place to protect the knowledge and the workforce’s loyalty.

The Venetian fathers understood that safeguarding this valuable knowledge required both a carrot and a stick approach. They developed a system that incentivized workers to stay loyal while imposing severe penalties for disloyalty or breaches of confidentiality.

Venice’s Approach to Incentives and Disincentives

Venice’s system was designed to support long-term loyalty, stability, and excellence among Arsenale workers, serving as a model for effective workforce management and protection of critical information. Key elements included:

  1. Job Security and Benefits. Workers at the Arsenale enjoyed job security and were compensated if they lost their ability to work due to injury or illness. Upon a worker’s death, the Arsenale provided funeral expenses and continued to support the family through stipends or alternative job placements for family members. This created a robust and personal investment in the success of the Arsenale, Venice’s population, and the entire city.
  2. Strict Confidentiality and Non-Compete Policies. Venice enacted strict measures to protect its intellectual property. Skilled workers were forbidden from leaving Venice to work for rival cities, effectively instituting one of the earliest forms of a non-compete clause. The penalties for violating this policy were harsh, including torture and execution. Although we have come a long way from such extreme punitive measures, the principle remains relevant in compliance today: a company’s success is closely tied to maintaining the confidentiality of its processes, intellectual property, and proprietary information.

The DOJ’s Guidance on Incentives and Discipline

The DOJ emphasized the importance of both incentives and disincentives to drive ethical behavior in the 2024 Evaluation of Corporate Compliance Programs (2024 ECCP). Venice’s approach aligns closely with this approach, and compliance professionals can look to Arsenale for lessons in incentivizing compliance.

Incentives for Ethical Conduct

The DOJ has recognized that positive incentives can drive compliant behavior. Incentives can be financial—bonuses, salary increases, or promotions—or non-financial, such as recognition and personal acknowledgment. This was reinforced in the 2024 ECCP, which stated, “Has the company considered the impact of its financial rewards and other incentives on compliance?” Some companies have implemented programs incorporating ethics and compliance metrics into performance evaluations. Other companies have awarded annual cash bonuses for outstanding ethical behavior, demonstrating the company’s commitment to integrity.

Making compliance part of the company’s core DNA starts with integrating ethical behavior into everyday performance metrics. This means including compliance adherence in bonus structures or linking promotions to ethical performance rather than pure profitability. By embedding compliance into performance reviews, companies send a clear message: ethical behavior is not just expected but rewarded.

Publicizing Disciplinary Actions

Conversely, the DOJ’s guidance recommends that companies communicate the consequences of unethical actions and compliance violations. When employees understand that unethical behavior has swift and predictable repercussions, it reinforces a culture of accountability. Many companies choose to publicize examples of disciplinary actions to underscore the consequences of misconduct. This transparency demonstrates that the organization takes compliance seriously and applies consequences uniformly. Indeed, the 2024 ECCP states, “Prosecutors may consider whether a company has publicized disciplinary actions internally, where appropriate and possible, which can have valuable deterrent effects.”

In Venice, the knowledge of harsh punishments deterred Arsenale workers from betraying the city’s secrets. Today, compliance departments do not need such severe measures, but transparent communication around discipline can serve a similar function, reminding employees of the importance of maintaining integrity.

Building a Compliance Culture Based on Loyalty and Trust

In Venice, loyalty to the Arsenale wasn’t driven by fear alone; workers knew the city valued and protected them. The DOJ emphasizes a similar approach for corporate compliance programs, suggesting that incentives go beyond mere policy compliance. Instead, they should aim to cultivate a culture where ethical conduct is intrinsically linked to loyalty to the company and professional satisfaction.

Consider implementing the following methods to build loyalty and trust in your compliance program:

  1. Job Security and Career Support. Like the Venetian fathers who assured workers of job security and family support, compliance programs can provide employees with stability and purpose. Offering career advancement opportunities, professional development in compliance-related areas, and clear paths to promotion for ethical conduct reinforces a culture where compliance is valued and integral to career success.
  2. Recognition Programs. Recognizing employees who demonstrate ethical behavior is powerful. Recognizing compliance champions through formal awards or public acknowledgment sends a message that ethics and integrity are valued. A simple “thank you” for a job well done can also be incredibly impactful in reinforcing positive behavior.
  3. Integrating Compliance into Performance Metrics. Building on the DOJ’s guidance, integrating compliance into performance reviews ensures employees understand that ethical behavior directly impacts their career progression. By making ethics a part of promotion criteria, companies reinforce the idea that doing business correctly is critical to professional success.
  4. Ethics Training and Resources. Providing ongoing training beyond “checking the box” helps employees understand the why behind compliance. When people know the purpose behind policies and feel they have the resources and support to comply, they’re more likely to internalize ethical behavior in their day-to-day operations.

Lessons from Venice for Modern Compliance Programs

The Venetian Arsenale is a testament to the power of incentivizing loyalty and ethical behavior while establishing a clear system of consequences. Today’s compliance professionals can adapt these principles to build a balanced program that motivates employees to act with integrity, rewards ethical conduct, and enforces accountability.

Venice teaches us that incentivizing compliance is not just about financial bonuses; it’s about creating a work environment that values and rewards ethical behavior at every level. Employees need to feel part of something bigger than themselves—an organization that values their contributions and supports their ethical choices. When employees see that compliance is recognized and rewarded, they’re more likely to engage with the program and make ethical decisions.

The Timelessness of the Arsenale’s Approach

Venice may have faded as a global power, but the lessons from its golden age remain relevant. In the same way that Arsenale’s workers were loyal to their city because of the incentives and protections provided, today’s employees will be more committed to a compliance program that genuinely values and supports them.

As compliance professionals, we can create a culture where employees are encouraged, recognized, and rewarded for doing the right thing. The DOJ’s guidance underscores the importance of balancing incentives with disciplinary measures, and Venice shows us how this balance can be achieved to build a compliant, loyal workforce.

Join us tomorrow as we conclude our series with a look at Venice’s “Into the Lion’s Mouth whistleblower program, a true precursor to the modern whistleblower protections that support transparency and accountability in compliance programs.

Categories
Compliance Tip of the Day

Compliance Tip of the Day: Using Culture Audits to Strengthen Your Compliance Program

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you’re a seasoned compliance professional or just starting your journey, we aim to provide bite-sized, actionable tips to help you stay on top of your compliance game.

Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to keep your organization on the right side of the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

At its core, a culture audit examines the behaviors, attitudes, and values that make up the ethical backbone of an organization.

For more information on the Ethico Toolkit for Middle Managers, available at no charge, click here.

Check out the full 3-book series, The Compliance Kids, on Amazon.com.