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Compliance Into the Weeds

Compliance into the Weeds – Remediation During an Enforcement Action

The award-winning Compliance into the Weeds is the only weekly podcast that takes a deep dive into a compliance-related topic, literally going into the weeds to more fully explore a subject. Looking for some hard-hitting insights on compliance? Look no further than Compliance into the Weeds! In this episode, Tom and Matt take a deep dive into the issue of how and whether you should remediate during an enforcement action.

The importance of early and continuous remediation of compliance issues cannot be overstated. It is a critical aspect of maintaining a healthy relationship with regulators and ensuring effective strategies are in place to address any uncovered issues. Tom firmly believes in the necessity of initiating the remediation process as early as possible, even during the investigation phase. He emphasizes the importance of regular communication with regulators and the potential risks of delaying remediation.

Matt echoes Fox’s sentiments. He highlights the confidence that early remediation brings to compliance officers and the increased likelihood of successful resolution. Join Tom Fox and Matt Kelly as they delve deeper into this topic in this episode of the Compliance into the Weeds podcast.

 Key Highlights:

  • Proactive Remediation for Effective Compliance Management
  • Navigating Personnel Matters During Remediation
  • Logical and Consistent Employee Discipline Compliance
  • Remediation Strategies for Confident Compliance Officers

 Resources:

Matt on Radical Compliance

Tom 

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GWIC Roundtable: The Importance and Challenges of Compliance in Corporate America

The compliance profession plays a crucial role in ensuring ethical practices and maintaining regulatory compliance within corporate America. In a recent episode of the Great Women in Compliance Podcast, Lisa Fine and Ellen Hunt, a former Chief Ethics and Compliance Officer, chief Audit Officer and Chief Privacy Officer, and currently Principal Consultant and Advisor with Spark Consulting;  hosted Gwen Hassan, Deputy Chief Compliance Officer at Unisys (and host of the award winning Hidden Traffic podcast) and Kim Yapchai, currently a board member of Direct Women, which is a nonprofit focused on promoting women to be public company board members and expert in a variety of corporate areas including ESG, corporate governance, M&A, compliance and Supply Chain. They discussed the importance and challenges of the compliance profession in today’s corporate landscape.

One of the key challenges highlighted by Yapchai is the struggle for recognition and resources within organizations. Compliance professionals often report to the General Counsel (GC) rather than the CEO, which can hinder their ability to have a seat at the table and influence decision-making processes. Additionally, limited access to data and budget constraints can further impede the effectiveness of compliance programs.

Yapchai see Compliance 1.0 as “being the police. Compliance 2.0, looking at culture and working with HR. Compliance 3.0 I think is really the type of ESG role that I had in my last role and reported to the CEO as part of the executive leadership team.” She believes this is another step in the compliance function being changed. It has moved to “to revenue protector, brand protector incorporating know and it is the people that drive everything. And all of this leads to better profits, it’s better risk management.”

To overcome these challenges, the speakers emphasize the need for compliance professionals to build key relationships, understand the nuances of the business, and effectively communicate the value of compliance programs. Hassan suggests that speaking the language of the business, using terms like return on investment (ROI), and showcasing the financial impact of compliance efforts can help gain traction and support from the C-suite and the board. By demonstrating the value of compliance in dollars, compliance professionals are more likely to capture the attention of business leaders who think in terms of profit margins and ROI.

The speakers also stress the importance of continuous growth and adaptation in the compliance profession. As the business landscape evolves, compliance professionals must stay abreast of new challenges, such as ESG (Environmental, Social, and Governance) and AI (Artificial Intelligence). They need to actively seek opportunities to expand their roles beyond traditional compliance functions and become revenue protectors and brand protectors. By incorporating culture and working closely with HR, compliance professionals can contribute to better risk management and overall profitability.

However, the speakers caution against complacency and the risk of devaluing the work of compliance professionals. Hassan believes that if the profession fails to grow and adapt, it could contribute to the moral decline of corporate America. Compliance professionals have a unique opportunity to shape the values and impact of organizations, not just in terms of financial success but also in making the world a better place for all stakeholders. By embracing a holistic view of what a company represents, compliance professionals can help drive positive change and ensure ethical practices.

Hassan went on to say she has ‘tempered optimism’ for the compliance profession. She believes that employees know what our intent and what we are trying to do. She notes that the compliance profession has “done herculean work in some particularly crazy times, especially over the last ten to 15 years.” Yapchai agreed and related that “when I started, the concept of a compliance officer and a compliance function was something that was brand new and really a heavy lift when talking to companies about compliance because it was almost unheard of to have a separate compliance department and a separate compliance team and report into the board.” In many ways compliance was seen as an  “offshoot of what the law department was already doing” but there has been much improvement in that view.  The status of the profession has been elevated and there are now colleges and law schools that are now teaching separate programs in compliance. This means that Gen Z and Millennials are studying compliance as a specific degree.

Creating a supportive community, or what the speakers refer to as a “Blue Zone,” is also crucial in combating the stress and loneliness that can come with the compliance profession. It helps people live longer and healthier, but the concept that you can create your own right with your surroundings and the way your daily habits and other things you can create your own. All of the speakers feel that it is important for ethics and compliance professionals to have their blue zone or their network or their support group by connecting with peers and sharing experiences, compliance professionals can find support and inspiration to navigate the challenges they face.”

In conclusion, the compliance profession in corporate America is of utmost importance in ensuring ethical practices and regulatory compliance. However, it faces challenges such as limited resources, lack of recognition, and the need to continuously adapt to a changing business landscape. By building relationships, understanding the business, and effectively communicating the value of compliance programs, compliance professionals can overcome these challenges and contribute to the success and ethical standing of their organizations.

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SEC, Solar Winds and Compliance

The recent SEC lawsuit against SolarWinds Corp and its CISO, Tim Brown, following the 2020 data breach, has brought the issue of executive liability in cybersecurity disclosures to the forefront. This case sheds light on the culture of deception within SolarWinds, where lower-level employees struggled to communicate the severity of cybersecurity issues to management. The lawsuit raises important questions about the personal liability of senior executives for inaccurate risk disclosures and has potential implications for other industries.

The 2020 breach, orchestrated by Russian hackers, targeted SolarWinds’ software, Orion, and exposed highly sensitive information. The hackers gained access to SolarWinds and planted spyware into the Orion program. SolarWinds then distributed an update to its corporate customers, unknowingly spreading the Russian spyware. This allowed the hackers to gain access to the highest levels of the US government and major corporations.

The SEC’s lawsuit against SolarWinds and Tim Brown focuses on the poor disclosures about the company’s information security throughout 2018, 2019, and 2020. While SolarWinds publicly claimed to have good cybersecurity, internal communications revealed that employees were aware of the company’s cybersecurity issues and considered them a mess. This discrepancy between internal knowledge and external disclosures forms the basis of the SEC’s allegations.

The SEC complaint alleges that SolarWinds’ public statements about its cybersecurity practices and risks were at odds with its internal assessments, including a 2018 presentation prepared by a company engineer and shared internally, including with Brown, that SolarWinds’ remote access set-up was “not very secure” and that someone exploiting the vulnerability “can basically do whatever without us detecting it until it’s too late,” which could lead to “major reputation and financial loss” for SolarWinds. Similarly, as alleged in the SEC’s complaint, 2018 and 2019 presentations by Brown stated, respectively, that the “current state of security leaves us in a very vulnerable state for our critical assets” and that “[a]ccess and privilege to critical systems/data is inappropriate.”

The case raises important questions about the responsibility and liability of senior executives for misleading disclosures. In this instance, the focus is on the former CISO, Tim Brown, who is facing civil penalties and potential trial. The SEC is seeking to bar him from serving at publicly traded companies. However, the case also raises questions about the CEO’s potential liability. In SolarWinds’ case, the former CEO, Kevin Thompson, who did not have a cybersecurity background, may have relied on assurances from the CISO regarding the company’s cybersecurity risks and disclosures.

The issue of executive liability in cybersecurity disclosures is complex. Should senior executives be held accountable for inaccurate assurances provided by their subordinates, especially in areas where they may not have expertise? Security is a complex matter, and executives may rely on the expertise of others to make informed decisions. However, this case highlights the potential consequences of such reliance and the need for executives to ensure accurate and transparent disclosures.

The SEC’s lawsuit against SolarWinds and Tim Brown also raises broader questions about the liability of executives in charge of risk, such as compliance officers. If executives are given assurances that turn out to be incorrect, where does the liability lie? This case could have implications beyond the cybersecurity realm and may impact how executives approach risk disclosures in various industries.

Balancing the need for accurate risk disclosures with the challenges of understanding complex cybersecurity issues is a tradeoff that executives must navigate. The case highlights the importance of fostering a culture of transparency and effective communication within organizations. It also emphasizes the need for executives to stay informed and engaged in areas of risk, even if they do not have direct expertise.

Moving forward, organizations should consider implementing the NIST framework for cybersecurity to effectively defend against cyber threats. This framework provides a comprehensive approach to managing and mitigating cybersecurity risks. By following best practices and ensuring accurate risk disclosures, organizations can reduce the likelihood of facing legal action and protect their stakeholders.

In the SEC Press Release Gurbir S. Grewal, Director of the SEC’s Division of Enforcement said “We allege that, for years, SolarWinds and Brown ignored repeated red flags about SolarWinds’ cyber risks, which were well known throughout the company and led one of Brown’s subordinates to conclude: ‘We’re so far from being a security minded company. Rather than address these vulnerabilities, SolarWinds and Brown engaged in a campaign to paint a false picture of the company’s cyber controls environment, thereby depriving investors of accurate material information.” Finally,  “Today’s enforcement action not only charges SolarWinds and Brown for misleading the investing public and failing to protect the company’s ‘crown jewel’ assets, but also underscores our message to issuers: implement strong controls calibrated to your risk environments and level with investors about known concerns.”

In conclusion, the SEC’s lawsuit against SolarWinds and Tim Brown brings executive liability in cybersecurity disclosures into focus. The case highlights the importance of accurate and transparent risk disclosures and raises questions about the responsibility of senior executives. Executives must balance the need for accurate disclosures with the challenges of understanding complex cybersecurity issues. By fostering a culture of transparency and implementing best practices, organizations can mitigate risks and protect their stakeholders.

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31 Days to More Effective Compliance Programs

One Month to a More Effective Compliance Program Through Culture: Day 3 – Compliance and Corporate Principles in Today’s World

For corporations, navigating the political landscape has become an increasingly difficult task. While being admonished to ‘stay in their lane’ by some, businesses are just like their stakeholders, impacted by the ever-changing political miasma. When this new reality is coupled with the new levels of transparency in companies, which are only amplified by social media, a company can be embroiled in public controversies with one or more stakeholder groups. As these situations occur, CCOs and compliance professionals will be called upon to help companies navigate this fraught process.

How can compliance help a company navigate through all of this? To make and implement the best strategic choices in this environment, leaders will have to

  1. develop principles to guide strategic choices,
  2. address ethical issues early on,
  3. consistently communicate and implement their choices,
  4. engage beyond the industry to shape the context and
  5. learn from mistakes to make better choices in the future.

This is a process that the corporate compliance function can facilitate. If you work through these steps, you should be able to prepare your organization for the next major shock.

 Three key takeaways:

1. Why a company can no longer simply ‘stay in its lane’.

2. Compliance should lead the way to develop robust principles to guide cultural choices.

3. Even in culture, continuous improvement is a mandate.

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Into the Chair - Tales from Chief Compliance Officers

Into the Chair – Tales from Chief Compliance Officers: Kevin Cremi: From Finance to CCO Success

Welcome to the latest edition of the Compliance Podcast Network: Into the Chair: Tales from Chief Compliance Officers, which details the journey to and in the role of a Chief Compliance Officer. How does one come to sit in the CCO chair? What are some of the skills a CCO needs to navigate the compliance waters in any company successfully? What are some of the top challenges CCOs have faced, and how did they meet them? These questions and many others will be explored in this new podcast series. Into the Chair: Tales from Chief Compliance Officers is a Comply podcast hosted by Tom Fox and is a production of the Compliance Podcast Network. In this episode, I visit with Kevin Cremi, Chief Compliance Officer/Operations Analyst at RTD Financial.

Kevin Cremi is a seasoned professional with a robust background in finance and management information systems, currently serving as the chief compliance officer at RTD Financial. Kevin’s perspective on the importance of compliance, continuous learning, and technology in business is shaped by his diverse experiences, including his role as a CCO and deep understanding of cybersecurity. He views compliance as a critical aspect of business that should not be overlooked and believes in the power of continuous learning and adaptation in the ever-evolving landscape of compliance and technology. Kevin also sees a strong connection between compliance and cybersecurity, envisioning a future where compliance continues to play a significant role as rules and regulations change. Join Tom Fox and Kevin Cremi on this episode of the Into the Chair podcast to delve deeper into these insights.

Key Highlights:

  • Kevin Cremi’s Journey to CCO Success
  • The Evolving Role of CCO in Compliance
  • The Future of Compliance: AI and Cybersecurity

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Kevin Cremi on LinkedIn

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Leadership Lessons from the Presidents of the Republic of Texas – Sam Houston, 1st Term: Strategic Vision

The Republic of Texas holds a unique place in American history as a short-lived independent nation. In this special four-part blog post series, I will be diving into the intriguing world of the presidents of the Republic of Texas, shedding light on their leadership styles, political tensions, and the challenges they faced. This blog post focuses on the first Presidential term of Sam Houston.

Despite facing numerous challenges, including dire public finances and domestic issues, Houston made bold decisions that aimed to make the Republic of Texas an attractive annexation target. One of his key moves was abolishing the navy and army, which helped to reduce expenses and signal to potential backers that Texas was a safe bet. Houston also pursued peace treaties with indigenous peoples, such as the Cherokees, to maintain stability and foster positive relations.

One of the most intriguing aspects of Houston’s strategic efforts was his exploration of alliances with foreign powers, particularly Great Britain. He recognized that the expansion of slavery was a critical issue in American politics at the time. Abolitionists wanted to contain slavery, while proponents of slavery sought to ensure a market for enslaved people. Houston saw an opportunity to curry favor with the British by suggesting the cessation of slave importation to Texas. This move aimed to appeal to the leading abolitionist nation and make Texas more attractive for annexation.

Houston’s strategic approach, however, was not without its tradeoffs and challenges. While he may have gained the support of southerners who favored annexation, he faced opposition from abolitionists who wanted Texas to be a free state. Balancing these conflicting interests was no easy task. Houston’s efforts to appease the British and secure their support for annexation were met with skepticism. Nevertheless, he did everything humanly possible to set the Republic of Texas up as an attractive annexation target.

His first term from 1836 to 1838 offers several valuable leadership lessons:

  1. Strategic Leadership: Houston was a strategic thinker who recognized the long-term implications of his decisions. He understood the importance of gaining international recognition for Texas, and he worked diligently to secure it. Effective business and compliance should have a strategic mindset, thinking beyond short-term gains to achieve long-term goals.
  2. Diplomacy and Negotiation: Houston’s ability to negotiate with Native American tribes and secure peace treaties helped stabilize the region. His diplomatic skills highlight the importance of negotiation and conflict resolution in compliance leadership.
  3. Vision and Persistence: Houston was a visionary leader who advocated for Texas to become a part of the United States eventually. He pursued this vision despite initial setbacks, demonstrating that leaders often need to persevere in facing challenges to achieve their goals.
  4. Adaptability: Houston’s leadership spanned both military and political roles, and he adapted to the changing circumstances of Texas. CCOs and compliance leaders should be flexible and able to adjust their approach as circumstances evolve.
  5. Charisma and Influence: Houston possessed charm and the ability to inspire and motivate people. His ability to rally support for the Texas cause, domestically and internationally, underscores the importance of charisma and influence in compliance leadership. In many ways, influence is the key skill for CCOs to develop.
  6. Resilience and Bouncing Back: After serving as the president during his first term, Houston faced political difficulties and personal challenges. This demonstrates the importance of strength and the ability to bounce back from setbacks. Once again, resilience is a critical compliance professional skill.
  7. Empathy and Inclusiveness: Houston worked to promote inclusiveness and build bridges between different cultural and ethnic groups in Texas. His efforts to establish positive relationships with Native American tribes reflect the importance of empathy and inclusiveness in leadership.
  8. Strategic Alliances: Houston recognized the value of forming strategic alliances with individuals and nations that could support Texas. CCOs and compliance professionals must be adept at forming alliances and partnerships to help achieve their goals.

Houston’s leadership during his first term as president of the Republic of Texas offers a rich source of leadership lessons, including strategic thinking, diplomacy, adaptability, and the importance of resilience and charisma. These lessons remain relevant for leaders in various contexts today.

Despite his strategic efforts, Houston could not run for re-election because of term limits on the presidency. This limitation was a setback for the Republic of Texas, as Houston had proven himself to be a skilled leader who navigated complex political landscapes and overcame significant obstacles.

In conclusion, Sam Houston’s vision for Texas as an expansion of the United States marked his strategic efforts for Texas annexation from 1836 to 1838. He made bold decisions, such as abolishing the navy and army, pursuing peace treaties with indigenous peoples, and exploring alliances with foreign powers like Great Britain. Houston’s strategic approach aimed to make the Republic of Texas an attractive annexation target despite the challenges and tradeoffs involved. Even though term limits prevented him from serving a full term, his work laid the foundation for subsequent leaders. It ultimately aided in the United States’ annexation of Texas.

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Leadership Lessons from the Presidents of the Republic of Texas – David Burnet: Building a Republic

The Republic of Texas holds a unique place in American history as a short-lived independent nation. In this special four-part blog post series, I will be diving into the intriguing world of the presidents of the Republic of Texas, shedding light on their leadership styles, political tensions, and the challenges they faced. This blog post focuses on one of the lesser-known presidents, David G. Burnett. It highlights the key factors that impacted the presidencies and politics of the early Republic of Texas.

David G. Burnett, who served as the first President of the Republic of Texas from March 1836 to October 1836, had a complex character and a fascinating background. He was an early adopter of filibustering, lending his sword to the Bolivarians in Venezuela during the Latin American wars for independence. However, he eventually returned to the United States when factions within the revolutionary forces split.

Burnett arrived in Texas in 1826 as an impresario, but his venture as a land grant holder failed. He was also known for his solid Presbyterian beliefs, adding another layer to his character. Despite his short tenure as president, Burnett played a crucial role in the survival and legitimacy of the Republic of Texas.

One of Burnett’s notable achievements was his strategic retreats during the early days of the Republic. By moving the government promptly, he managed to avoid capture and preserve the fledgling nation’s chances of success. Additionally, Burnett’s decision to spare the life of Santa Ana, the Mexican general, demonstrated his understanding of the role Santa Ana could play in negotiations and helped maintain the credibility of the Republic of Texas.

However, Burnett’s presidency was not without its challenges. Tension and intra-personal politics characterized the power transfer from Burnett to his successor, Sam Houston. Burnett was initially reluctant to turn over the government to Houston, leading to name-calling and insults between the two. Eventually, Burnett resigned, allowing Houston to start his first term early. Despite their differences, Burnett and Houston would cross paths politically multiple times in the future.

Factions and differing visions for the nation characterized the politics of the early Republic of Texas. Burnett represented one vision, while figures like Sam Houston embodied another. These divisions extended beyond the question of independence, with debates over issues such as slavery and Indian policy. Personal politics played a significant role, with politicians openly insulting each other and even threatening duels.

Burnet’s short tenure as the first President of the Republic of Texas highlights the enduring relevance of these early political dynamics. The reality is that there is absolutely nothing new under the sun when it comes to vicious politics. The Republic of Texas, if captured on camera, would have made for great reality TV. The challenges faced by early Texas politicians resonate with the political landscape of today.

David G. Burnet’s story is one of resilience and principle. Despite personal tragedies and adversities, he remained committed to his beliefs. Burnett’s inflexibility on specific issues, such as his hardline stance on Indian policy, may have rubbed some people the wrong way. However, it is undeniable that he played a significant role in shaping the early Republic of Texas.

Exploring the presidencies and politics of the early Republic of Texas provides valuable insights into the challenges and tradeoffs involved in nation-building. The podcast series offers a comprehensive analysis of the key factors that impacted the Republic of Texas and highlighted the importance of considering historical context when making decisions about leadership and politics.

Some of the vital leadership lessons from Burnet include:

  1. Adaptability and Resilience: Burnet assumed office during a tumultuous time when Texas was engaged in a struggle for independence from Mexico. He had to adapt quickly to changing circumstances and make difficult decisions to ensure the survival of the fledgling republic. Compliance professionals and business leaders can learn from his ability to remain resilient and composed in adversity.
  2. Vision and Mission Focus: Burnet strongly advocated for Texas independence and had a clear vision for the republic’s future. Influential leaders articulate a compelling vision and mission that inspire their followers and provide a sense of purpose. Chief Compliance Officers should have a vision for their compliance program and constantly strive to implement it.
  3. Pragmatism: Burnet recognized the importance of practicality and pragmatism in leadership. He worked to secure international recognition and support for the Republic of Texas, demonstrating his ability to navigate complex diplomatic challenges. Business leaders and compliance professionals should be willing to adapt their strategies to achieve their goals.
  4. Commitment: Burnet’s commitment to the cause of Texas independence was unwavering. He endured personal hardships and challenges to advance the republic’s interests. Chief Compliance Officers who demonstrate dedication to their compliance vision and mission often inspire greater loyalty and commitment from their compliance teams.
  5. Communication Skills: Effective communication is a crucial leadership skill, and Burnet was known for his ability to convey the republic’s goals and needs to foreign governments and potential allies. It may go without saying, but I will say it anyway: every CCO and compliance professional must be adept at conveying their message clearly and persuasively.
  6. Collaborative Leadership: Burnet understood the importance of collaboration and worked closely with other leaders and military figures, such as Sam Houston, to achieve common goals. CCOs and compliance professionals who can build and maintain effective partnerships with the business team will achieve more significant results than those who cannot.
  7. Adherence to Principles: Despite his challenges, Burnet remained committed to liberty and self-determination. CCOs and compliance professionals uphold their core values and principles, even in the face of adversity or temptation to compromise.
  8. Graceful Transition: Burnet voluntarily stepped down from the presidency after his term, demonstrating a commitment to the democratic process and a willingness to facilitate a smooth transition of power. Business leaders should recognize when it is time to pass the torch and do so gracefully.

It is important to note that David Burnet’s leadership lessons should be viewed in the historical context of the Republic of Texas and its struggle for independence. While some aspects of his leadership may not directly apply to modern leadership challenges, the principles of adaptability, vision, commitment, and effective communication remain relevant for leaders in any era. David G. Burnett’s presidency, though short-lived, left a lasting impact on the nation. The tensions and personal politics between Burnett and Sam Houston exemplify the challenges faced by early Texas politicians. By understanding the complexities of this period, we gain valuable insights into the tradeoffs and challenges involved in nation-building.

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Into the Chair - Tales from Chief Compliance Officers

Into the Chair, Tales from Chief Compliance Officers: Anh Lam on Navigating Compliance Challenges in a Changing Landscape

Welcome to the latest edition of the Compliance Podcast Network: Into the Chair: Tales from Chief Compliance Officers, which details the journey to and in the role of a Chief Compliance Officer. How does one come to sit in the CCO chair? What are some of the skills a CCO needs to navigate the compliance waters in any company successfully? What are some of the top challenges CCOs have faced, and how did they meet them? These questions and many others will be explored in this new podcast series. Into the Chair: Tales from Chief Compliance Officers is a Comply podcast hosted by Tom Fox and is a production of the Compliance Podcast Network. In this episode, I visit with Anh Lam, Senior Vice President and Chief Compliance Officer at Sandy Spring Bank.

Anh Lam, a seasoned professional in compliance management, brings a unique perspective shaped by her personal and professional experiences. Born and raised in Vietnam, Anh’s interest in wealth management was sparked by her father’s experience with misleading investments in a country with limited regulations. Now serving as the Chief Compliance Officer for Sandy Spring Bank’s wealth divisions, Anh believes in the enduring importance of compliance but also sees a future where technology and artificial intelligence play a significant role in making compliance more efficient and effective. She envisions a future where each firm has its internal AI system integrated with different platforms to adapt to changing regulations and anticipates a global standardization of compliance regulations, akin to the GDPR for privacy regulations. Join Tom Fox and Anh Lam as they delve deeper into these topics on the next episode of the Into the Chair podcast.

Key Highlights:

  •   Protecting Investors’ Money through Compliance Expertise
  •   Navigating Compliance Challenges in a Changing Landscape
  •   The Rise of AI in Compliance

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Anh Lam on LinkedIn

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Compliance Into the Weeds

Compliance into the Weeds: Szabolcs Fekete and the Consequences of Ethical Breaches

The award-winning Compliance into the Weeds is the only weekly podcast that takes a deep dive into a compliance-related topic, literally going into the weeds to explore a subject more thoroughly, looking for some hard-hitting insights on sanctions compliance. Look no further than Compliance into the Weeds! In this episode, Tom and Matt deeply dive into the termination of Citibank employee Szabolcs Fekete over cheating on his expense account, then lying about it and drawing out broad lessons for the compliance professional.

The importance of trust, accountability, and ethics in the workplace cannot be overstated. These elements are the bedrock of a healthy corporate culture and are crucial for maintaining a positive and productive work environment. Tom believes that a broader conversation about these topics is necessary within corporations. He emphasizes the need for employees to understand the importance of trust, accountability, and adherence to policies and procedures.

Matt echoes these sentiments. He shares a poignant story about a CEO who had to fire a cleaner for embezzlement and dishonesty, underlining the critical role of trust in upholding ethical standards. Both Fox and Kelly acknowledge the cynicism among the public and the workforce regarding ethical enforcement, and they advocate for a commitment to doing the right thing, even when it is difficult. Join Tom Fox and Matt Kelly on this episode of the Compliance into the Weeds podcast as they delve deeper into this crucial topic.

 Key Highlights:

  • Expense Report Dishonesty and Wrongful Termination
  • Citibank’s Expense Report Policy and Trust
  • The Consequences of Ethical Breaches
  • The importance of trust and ethical enforcement

 Resources

Matt in Radical Compliance

Jane Croft in the FT

Pilita Clark in the FT

Tom 

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Adam Balfour on Ethics & Compliance for Humans

I recently sat down with Adam Balfour, author of Ethics and Compliance for Humans. We had a great conversation about his book and the importance of ethics, compliance, and organizational leadership. In addition to a book aimed directly at the Chief Compliance Officer (CCO) and compliance professionals, Balfour emphasized that these principles extend beyond legal backgrounds and encompass various aspects such as sales, marketing, leadership, and culture.

I began by asking Balfour why he wrote the book. He said that it was a goal he had set for himself for some time, wanting to write this book. Further, it has been in the works for quite a few years. Towards the end of last year, Sarah Haddon, publisher of Corporate Compliance Insights, started talking, and it came to life then. Once he had more thoughts and a vision, the book seemed to come together for him. Balfour said that the writing process was a lot of fun, so I also enjoyed that part of the experience. Equally importantly, as a first-time author, Sarah and her team made the process painless and enjoyable.

One of the key takeaways was the role of leaders in promoting ethics and compliance within organizations. Balfour highlighted the need for practical guidance to help leaders effectively navigate ethical dilemmas and ensure that their responsibilities are performed. He emphasized the importance of moving past the perception that ethics and compliance are solely about laws, rules, and regulations. Instead, Balfour suggested that the focus should be on helping guide employees with good intentions to achieve positive outcomes.

We also addressed the challenge of managing negative brand perceptions and humanizing compliance programs. Balfour acknowledged that compliance can sometimes put people in awkward positions, such as when dealing with gifts and entertainment. However, he encouraged organizations to lean into the awkwardness and guide employees on navigating these situations effectively.

One exciting idea that Balfour introduced was the use of pop culture in compliance training to make it more relatable and engaging. By incorporating elements from popular culture, organizations can create a more accessible and enjoyable learning experience for employees.

Balfour also discussed the importance of considering the impact on individuals when making decisions about ethics, compliance, and leadership. He emphasized that there are real human stories and experiences behind the data and metrics. It is crucial not to lose sight of the fact that people are involved and that their experiences can significantly impact their lives and well-being. By incorporating these human stories, Balfour believes that ethics and compliance become more relatable and meaningful to employees.

Balfour highlighted the value that a practical ethics and compliance program can bring to organizations. It goes beyond avoiding fines and penalties or negative headlines. An effective program can contribute to increased return on assets, fewer material lawsuits, and lower settlement amounts. Balfour compared ethics and compliance professionals to midfielders in soccer, playing a crucial role in defense and supporting the organization’s growth.

The book’s main text ends with Balfour calling for a change from a CCO designation to a Chief Purpose Officer. He explained that the concept is something he has been thinking about for some time. There are many different areas and organizations today that he believes are too siloed. He listed ESG, which I think is going through a lot of change and transformation right now. DEI and others, but he drove home the point that “it’s really how you think about what your organization’s purpose is and bringing those functions together under a Chief Purpose Officer.” Further, this Chief Purpose Officer “should have a central place in the C-Suite, helping ensure that the organization stays true to its stated purpose.

He called out Patagonia as an example of a company that is very committed to its purpose. Using the model of Patagonia, which does not have a designated Chief Purpose Officer, leading him to believe “it may not be necessary to create a standalone position.” But “in other organizations, having this idea of a Chief Purpose Officer that supports the CEO supports the CFO in delivering their results. It helps ensure that the organization truly obsesses about its purpose and conducts business correctly and appropriately.”

After the main text ends, Balfour includes excellent resources for every compliance professional. He listed out ways you can tell stories about successful ethical victories from your organization’s history; provides ethics questions and issues inspired by Star Wars; lists some raps and the basic laws of anti-trust; lays out the Speak Up Habit loop; lists specific tactics for bringing compliance into the employee interview process; informs us how Booth’s Law #2 applies to ethics and compliance; and details how to obtain a commitment from newly minted leaders in your organization.

Adam Balfour highlighted the importance of ethics, compliance, and leadership in organizations. Balfour emphasized the need for leaders to go beyond legal thinking and consider various aspects such as sales, marketing, and culture. The episode also highlighted the challenges associated with ethics and compliance, including addressing negative brand perceptions and navigating awkward situations. Organizations can create a more meaningful and effective approach to ethics and compliance by humanizing compliance programs and considering the impact on individuals. I hope you will purchase a copy of Ethics & Compliance for Humans and incorporate its concepts into your compliance program.

Check out Ethics & Compliance for Humans here.