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Creativity and Compliance

Creativity and Compliance – ‘Yes And’ In Improv and Compliance

Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection – they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network.

Ronnie’s company, Learnings, and Entertainment, utilizes the entertainment devices people use to consume information in their everyday, non-work lives and apply it to important topics around compliance and ethics. It is not only about being funny. It is about changing the tone of your compliance communications and messaging to make your compliance program, policies, and resources more accessible.

In this episode, discover how the famous “yes and” rule can revolutionize collaboration and communication skills, particularly regarding ethics and compliance. The hosts share their insights on effective communication and collaboration, emphasizing the importance of focusing on listening and reframing communication as an affirmation rather than an agreement. In addition, the podcast highlights the significance of soft skills for compliance officers and the power of “yes and” as a philosophy for corporate communications. Tune in for practical tips, techniques, and exercises to develop muscle memory and easily communicate important information. Take the chance to connect with a compliance program expert and gain more insights. Check out learningsentertainment.com or follow Ronnie Feldman on social media for more information. Subscribe to Creativity and Compliance now to enhance your communication skills and take your compliance program to the next level!

Key Highlights:

·      Applying Improv Rules to Compliance

·      The Power of ‘Yes And’ in Ethics Compliance

·      Soft Skills for Compliance Officers

·      Effective communication strategies for leaders

Notable Quote:

“The philosophies behind improvisation are so wonderful. If you ever meet someone who studied as an improv, they’re the most interesting, empathetic, thoughtful, collaborative, good listeners kinds of people because the philosophies and training that improvisers do have a great application to the business world, and I think even a tighter application to ethics and compliance.”

Resources:

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Great Women in Compliance

Great Women in Compliance – Joe Murphy as the Great Waltzer in Compliance

Welcome to the Great Women in Compliance Podcast, hosted by Mary Shirley and Lisa Fine.

A #GWIC can be lots of things – which is one of the best parts of this community. Today’s guest is a true advocate and supporter of women while also being one of the architects of this profession and one of our best.  It’s Joe Murphy, who co-authored the first book ever written on compliance, and is currently the Editor of Compliance and Ethics: Ideas and Answers.

Getting to know Joe is an honor and a privilege, and if you do, you will immediately learn about his passion for dance. He’s a #CCO and #GWIC in his role as Chief Cha-Cha Officer at Haddonfield Dance, and a Great Waltzer in Compliance.

Lisa was lucky to speak with this about and a number of other topics, including the genesis of Compliance and Ethics: Ideas and Answers. They also speak about what Joe sees as the best design for a CECO role to set them up for success, and about the power dynamics that are inherent in roles.

Just as the waltz can be done in a circle, we end with a discussion of what Joe has enjoyed and learned from dance that can be great lessons for life and life in compliance. Lisa and Mary are so grateful that Joe has spent some time with us.

You can find the Great Women in Compliance Podcast on the Compliance Podcast Network where you can find several other resources and podcasts to keep you up to date in the Ethics and Compliance world. You can also find the GWIC podcast on Corporate Compliance Insights where you can learn more about the podcast, stream prior episodes and catch up on Mary’s monthly column “Living Your Best Compliance Life.”

Corporate Compliance Insights is a much-appreciated sponsor and supporter of GWIC, including affiliate organization CCI Press publishing the related book; “Sending the Elevator Back Down, What We’ve Learned from Great Women in Compliance” (CCI Press, 2020). If you enjoyed the book, the GWIC team would be very grateful if you would consider rating it on Goodreads and Amazon and leaving a short review.  Don’t forget to send the elevator back down by passing on your copy to someone who you think might enjoy reading it when you’re done, or if you can’t bear parting with your copy, consider it as a holiday or appreciation gift for someone in Compliance who deserves a treat.

If you enjoyed the book, the GWIC team would be very grateful if you would consider rating it on Goodreads and Amazon and leaving a short review.  Don’t forget to send the elevator back down by passing on your copy to someone who you think might enjoy reading it when you’re done, or if you can’t bear parting with your copy, consider it as a holiday or appreciation gift for someone in Compliance who deserves a treat.

You can subscribe to the Great Women in Compliance podcast on any podcast player by searching for it and we welcome new subscribers to our podcast.

Join the Great Women in Compliance community on LinkedIn here.

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Blog

Revolutionizing Compliance with RegOps

What is RegOps and how will it revolutionize compliance? I recently visited with Anil Karmel to help understand how this concept weds multiple concepts, including data analytics, Design Thinking, AI and other tools to create a powerful mechanism to drive compliance forward.

 The term Reg Ops is coined from the combination of regulation and operations, indicating its focus on streamlining the processes related to policy adoption, regulatory compliance, and risk management. Reg Ops brings a variety of software tools and practices that leverage automation to achieve compliance quickly and efficiently. This approach, with its focus on near real-time and near continuous compliance, is ideal for businesses looking to integrate compliance as part of their core operations without sacrificing productivity. RegOps specifically addresses the unscalable problem of regulatory compliance by incorporating lessons from DevOps. Karmel’s vision was to build a platform that could provide compliant software development continuously and in real-time, thereby changing the compliance landscape. As a result, RegOps introduces a holistic solution that encompasses both human and machine processes for improved efficiency in regulatory compliance.

Chief Compliance Officers (CCOs) and compliance professionals often face the daunting task of keeping up with ever-changing regulations and demonstrating compliance in an efficient and timely manner. The traditional methods for achieving compliance are manual and time-consuming, thus falling short of effectively tackling the increasing complexity of requirements. With the growing significance of compliance in ensuring organizational success, there is a pressing need for a more streamlined and automated approach that can address the compliance challenges at scale. Karmel emphasized the necessity of transforming the way businesses handle compliance. RegOps can do this, providing an evolution of compliance that shifts away from manual processes towards embracing automation and cultural transformation. By learning from the adjacent discipline of DevOps, Karmel and his co-founder Travis Howard developed an automated, real-time solution to help businesses better address compliance challenges, regardless of their size.

One key factor that determines the success of a compliance solution is user experience. It is crucial to develop a system that not only provides seamless communication between machines but also ensures a positive human interaction with the compliance artifacts. By designing the system with the users in mind, the platform becomes more effective and impactful. A RegOps platform should be built around providing a good machine experience for machines to interact and a good human experience for humans to engage with compliance artifacts. The API-centric platform integrates with an organization’s existing tools to gather evidence in near real-time and automates the creation of tickets and real-time reports for any compliance gaps. The user-friendly reporting features cater to stakeholders at various levels, enabling them to trust and rely on the insights derived from the platform.

Regulatory compliance is an ongoing endeavor, and businesses must constantly adapt to changes and improvements in their fields. Thus, adopting a continuous process that facilitates constant refinement of practices is a necessity for successful compliance operations. By liberating businesses from time-consuming manual processes, automated technological solutions enable them to focus on improving their overall compliance outcomes. Karmel’s vision for RegOps revolves around a continuous, real-time compliance journey that is constantly evolving and adapting to users’ needs. RegOps can help provide continuous, scalable solutions that conquer regulatory compliance challenges by harnessing the power of automation and cultural transformation.

As the business landscape evolves, the importance of compliance cannot be understated. Organizations need to embrace new approaches, technology, and cultural shifts in order to stay ahead of the curve when it comes to meeting regulatory requirements. This entails not only adopting automated solutions but also fostering a culture that prioritizes compliance and understands its impact on both the organization and its stakeholders. Compliance can leverage  RegOps in transforming the compliance ecosystem. Karmel highlighted the fact that without this shift in approach, businesses would find themselves lagging behind as regulations and the demonstration of compliance continue to change. By promoting near real-time and near complete compliance solutions, such as the ones offered by RegOps, businesses can triumph over the ever-evolving compliance challenges.

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Great Women in Compliance

Maria D’Avanzo – The Chief Evangelist Officer

Welcome to the Great Women in Compliance Podcast, hosted by Mary Shirley and Lisa Fine. In today’s episode, the Great Women in Compliance podcast delves into training and learning with Maria D’Avanzo, who is the Chief Evangelist Officer for Traliant.  Prior to joining Traliant, Maria was the Chief Ethics and Compliance Officer and Chief Privacy Officer for Cushman & Wakefield.

Like Lisa, many of you may be wondering what a “Chief Evangelist Officer” does in compliance, and Maria’s role is one which is more often seen in tech companies, where there is a person who is dedicated to improving the customer experience in all areas, from product development to customer servicing, using her perspective as an E&C officer.

She shares some of what she has learned from customers and her views on trends and current issues, including the use of AI and best practices.  She also talks about her experiences in financial compliance, and may be the first podcast guest who holds NASD Series 24, 7, and 63 licenses.

You can find the Great Women in Compliance Podcast on the Compliance Podcast Network (CPN) where you can find several other resources and podcasts to keep you up to date in the Ethics and Compliance world. You can also find the GWIC podcast on Corporate Compliance Insights (CCI) where you can learn more about the podcast, stream prior episodes and catch up on Mary’s monthly column “Living Your Best Compliance Life.”

Corporate Compliance Insights is a much-appreciated sponsor and supporter of GWIC, including affiliate organization CCI Press publishing the related book; “Sending the Elevator Back Down, What We’ve Learned from Great Women in Compliance” (CCI Press, 2020). If you enjoyed the book, the GWIC team would be very grateful if you would consider rating it on Goodreads and Amazon and leaving a short review.  Don’t forget to send the elevator back down by passing on your copy to someone who you think might enjoy reading it when you’re done, or if you can’t bear parting with your copy, consider it as a holiday or appreciation gift for someone in Compliance who deserves a treat.

If you enjoyed the book, the GWIC team would be very grateful if you would consider rating it on Goodreads and Amazon and leaving a short review.  Don’t forget to send the elevator back down by passing on your copy to someone who you think might enjoy reading it when you’re done, or if you can’t bear parting with your copy, consider it as a holiday or appreciation gift for someone in Compliance who deserves a treat.

You can subscribe to the Great Women in Compliance podcast on any podcast player by searching for it and we welcome new subscribers to our podcast.

Join the Great Women in Compliance community on LinkedIn here.

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Daily Compliance News

April 10, 2023 – The Normalizing Corruption Edition

Welcome to the Daily Compliance News. Each day, Tom Fox, the Voice of Compliance, brings you compliance-related stories to start your day. Sit back, enjoy a cup of morning coffee, and listen to the Daily Compliance News. All from the Compliance Podcast Network. Each day we consider four stories from the business world, compliance, ethics, risk management, leadership, or general interest for the compliance professional.

Stories we are following in today’s edition of Daily Compliance News:

·       OCC drops case against Rabobank ex-CCO. (WSJ)

·       Trump now, Clarence Thomas normalizes corruption. (MSNCBC)

·       It’s a new world in corporate layoffs. (NYT)

·       Barclays fallout out from Jes Staley continues. (Reuters)

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Daily Compliance News

April 6, 2023 – The Façade of Compliance Edition

Welcome to the Daily Compliance News. Each day, Tom Fox, the Voice of Compliance, brings you compliance-related stories to start your day. Sit back, enjoy a cup of morning coffee, and listen to the Daily Compliance News. All from the Compliance Podcast Network. Each day we consider four stories from the business world, compliance, ethics, risk management, leadership, or general interest for the compliance professional.

Stories we are following in today’s edition of Daily Compliance News:

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From the Editor's Desk

March and April 2023 in Compliance Week

Welcome to From the Editor’s Desk, a podcast where co-hosts Tom Fox and Kyle Brasseur, EIC at Compliance Week, unpack some of the top stories which have appeared in Compliance Week over the past month, look at top compliance stories upcoming for the next month, talk some sports and generally try to solve the world’s problems.

 From the Editor’s Desk, hosted by Tom Fox and Kyle Brasseur, is the perfect podcast to stay informed on the dynamic events of March 2023. They discuss the Department of Justice’s changes in the ECCP and the CCO compliance officer as well as look into the SEC and banking regulator’s roles during the SVP Bank failure. Kyle previews the upcoming long-form Compliance Week case study, which will take a deep dive into ESG in one company and conclude with a look into sports by reviewing the madness of 2023 March Madness, the issues surrounding Ja Morant, and Kyle’s deep appreciation for the World Baseball Classic, noting its ability to add diversity to the game and its positive impact on the baseball community as a whole.

 Highlights Include:

·      The Role of the Chief Compliance Officer in 2021: Navigating Changing Regulations and Increased Pressure.

·      Financial Regulatory Oversight In the Wake of the Dodd-Frank Act

·      The Role of the Chief Risk Officer in Risk Management

·      The Practical Uses of ESG Disclosures in Real Life

·      The Ups and Downs of March Madness: Unprecedented Success for Small Schools.

·      Reporting on Personal Hardships in Sports: The Case of Ja Morant and Josh Hamilton

·      The Power of Unity in Baseball: A Discussion on the Global Impact of the World Baseball Classic

·      The Appeal of the World Baseball Classic

 Kyle relates some of the upcoming Compliance Week 2023 Conference highlights from May 15-17 in Washington, DC. Listeners of this podcast will receive a discount of $200 by using code TF200 on the link below.

Resources

Compliance Week 2023 information and registration here

Kyle Brasseur on LinkedIn

Compliance Week

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FCPA Compliance Report

Erica Salmon Byrne on 2023 World’s Most Ethical Companies

Welcome to the award-winning FCPA Compliance Report, the longest running podcast in compliance. In this episode, I am joined Erica Salmon Byrne, President of Ethisphere, to discuss the World’s Most Ethical Companies awards. Byrne explains the evaluation process and what types of areas are investigated. She highlights how the list has fluctuated over the years and the importance of a company’s people practices. Through the cross functional scorecard, companies can measure their performance compared to a global index.

We discuss the importance of “ethics premium” and the scorecard process. To measure the value of a company’s people practices, the survey demonstrated an outperformance of 13.6% against a comparable global index. Byrne also gives information to listeners on where to find more information on the world’s most ethical companies. Tune into this episode of the FCPA Compliance Report and learn more about the World’s Most Ethical Companies. 

Key Highlights

  1. What is the World’s Most Ethical Companies® recognition?
  2. How long has Ethisphere recognized the World’s Most Ethical Companies?
  3. What are criteria Ethisphere considers during the evaluation process? What is the evaluation framework.
  4. What are the benefits of applying for the World’s Most Ethical Companies?
  5. Even if a company is not selected, what are some of the benefits?
  6. What is the Ethics Premium and what was the 2023 Ethics Premium? 

 Notable Quotes

“What does the recognition itself mean? So, you know, it’s  really interesting, Tom. Because I I’ve asked a lot of honorary companies about that. And I  particularly liked the way 1 company phrased it to me when I was talking to them last week, and they said, look, there are lots and lots of times that companies get recognized for messing up.”

“We’re looking at the ways you are thinking about, your impact on the communities in which you operate. We are looking at your ethics and compliance program initiatives. We’re looking at the way you are governing your programs both at the board level and at the C suite level. We’re looking at your leadership and your reputation.”

“I’ve had multiple compliance officers tell me that their best self-assessment work is just reading the red line of our survey every year and asking themselves would I answer this new question from Ethisphere?”

“Are there questions on this survey I can’t answer without going and speaking to somebody else? Do I know who that person is? And if not, why not? Because all of those relationships are critical relationships to operating your program well.”

 Episode Links

World’s Most Ethical Companies

Categories
Blog

The Week That Was in Compliance – The ECCP: Part 4 – Final Thoughts

In addition to the speeches presented at the ABA’s 38th Annual National Institute on White Collar Crime, by Deputy Attorney General Lisa Monaco (2023 Monaco Speech) and Assistant Attorney General Kenneth A. Polite (Polite Speech); there was the release of the 2023 U.S. Department of Justice Criminal Division Evaluation of Corporate Compliance Programs (ECCP). Today we will conclude our multi-part review of this document by some of the other key changes and additions to the document and what it all means for the compliance professional going forward.

 Use of Monitors

In the introduction its states, “Moreover, Criminal Division policies on monitor selection instruct prosecutors to consider, at the time of the resolution, whether the corporation has made significant investments in, and improvements to, its corporate compliance program and internal controls systems and whether remedial improvements to the compliance program and internal controls have been tested to demonstrate that they would prevent or detect similar misconduct in the future to determine whether a monitor is appropriate.” This language is a firm reject of the Benzkowski Memo and the prior administration’s reticence to employ monitorships as a tool to ensure compliance with not only the settlement documents but also the creation and implementation of a compliance program.

Internal Compliance Controls

Under Section II, entitled “Is the Corporation’s Compliance Program Adequately Resourced and Empowered to Function Effectively?”, is the new language, “In this regard, prosecutors should evaluate a corporation’s method for assessing and addressing applicable risks and designing appropriate controls to manage these risks.” This simple sentence packs quite a wallop as it mandates a risk assessment, design and implementation of appropriate internal compliance controls and then monitoring of those controls to see if they are managing the risks identified in the risk assessment. Many of these concepts are fleshed out in the ECCP but it is clear this is a minimum expectation from the Department of Justice (DOJ).

Adequate Compensation and Salary/Bonus Review for Compliance

Under Section III, “Does Your Compliance Program Work in Practice”, is the following new language: “Independence and Empowerment – Is compensation for employees who are responsible for investigating and adjudicating misconduct structured in a way that ensures the compliance team is empowered to enforce the policies and ethical values of the company? Who determines the compensation, including bonuses, as well as discipline and promotion of compliance personnel or others within the organization that have a role in the disciplinary process generally?”

This is a significant new addition to the ECCP. It forces a company to adequately compensate those employees who investigate and pass judgment on misconduct. But it is more than simply adequate compensation as it also requires a company not to retaliate via low salaries or limited raises or other compensation for doing their jobs as compliance officers. In other words, if the Chief Executive Officer (CEO) is being investigated by compliance; that same CEO should not be setting or reviewing the salary of the Chief Compliance Officer (CCO) or those doing the investigation. This mandates that the DOJ will review the entire corporate organization on these issues.

Final Thoughts

This brings us to the end of a series of momentous announcements by the DOJ. While we have not discussed the changes in monitor selection announced by Polite as it largely deals with internal DOJ process, we would note that it will require a more lengthy and rigorous request process for those prosecutors’ seeking monitors, as well as a review process up to perhaps even the DAG. This alone could lengthen out an entire Foreign Corrupt Practices Act (FCPA) enforcement action.

The incentives language, both financial and non-financial, will require a much deeper analysis by a corporate compliance program in the areas of compensation, as well as promotion, than has even been mandated. The first thing I would do as a CCO is go down the hall to speak with the head of Human Resources (HR) to get an understanding of how compensation is based and what factors of doing business ethically and in compliance are reviewed for both salary and discretionary bonus amounts. The same would hold true for promotion into both middle and senior management. All of these will need to have metrics or other auditable frameworks around them so they can be reviewed, tested and data presented to the regulators if they come knocking.

The language around messaging apps needs to be taken to heart by not simply the compliance function but all senior level executives. While the Securities and Exchange Commission (SEC) has garnered the most publicity for its fines levied on regulated industries, the new language of the ECCP makes clear the DOJ is equally concerned about this issue. Woe be it to any company which finds itself in a FCPA investigation or enforcement action where said company does not meet these DOJ requirements. The DOJ will most probably assume a willful failure to meet the strictures of the 2023 ECCP.

Obviously, the Biden Administration DOJ is stepping away from some of the initiatives of the Trump Administration DOJ. However, in other areas this DOJ is building on some of the steps of the prior administration. It is clear the DOJ is continuing to evolve in its thinking about what constitutes a best practices compliance program and will continue to do so. Compliance professionals will need to study these new initiatives and implement their requirements.

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2 Gurus Talk Compliance

2 Gurus Talk Compliance – Episode 1

What happens when two top compliance commentators get together? They talk compliance, of course. Join Kristy Grant-Hart and Tom Fox for their new podcast, 2 Gurus Talk Compliance! But it is not simply Kristy and Tom talking about compliance. In this podcast series, Kristy and Tom also review other top commentators in compliance. In this podcast, we will consider all things compliance, corporate ethics, ESG, governance, and whatever else is on our minds and the minds of other experts in the field. Kristy and Tom explore all of these topics with expertise and wit.

In this inaugural episode, they discuss the latest compliance trends and news, including two Supreme Court cases that have implications for the compliance profession. They also cover the Department of Justice and whistleblower trends, taking a look at Miranda and Upjohn’s warnings and increasing numbers of whistleblower reports to the SEC. They also dive into an article from the Harvard Law School Forum on corporate governance and discuss the Illinois Biometric law. Join the conversation and discover the latest on compliance and regulations with 2 Gurus Talk Compliance.

Highlights Include

The Role of In-House Attorneys in Communication Between Outside Counsel and Businesses [00:05:17]

Supreme Court Decision on the Future of the CFPB [00:09:11]

Impact of the Colorado Draft Regulation on Artificial Intelligence Compliance Programs [00:13:23]

The Benefits of Automated Data Deletion [00:17:23]

A Miranda component to corporate Upjohn Warnings [00:21:25]

The Obligation of Society to Address Climate Change [00:25:33]

The Benefits of Self-Disclosure in the DOJ Justice System [00:29:18]

The Role of the Board in Overseeing Third Parties in High-Risk Countries [00:33:14]

The Impact of Whistleblowers on the SEC [00:40:54]

White Castle’s Violation of Illinois Biometric Law [00:45:05]

Notable Quotes

  1. The DOJ is urging a federal judge to sanction Google’s parent, Alphabet, for its practice of setting employee chats to auto delete despite promising to preserve records.”
  2. “It goes beyond the specifics of this law, something you and I have talked about for several years now, that the compliance function and the CCO is well perhaps the most well-suited corporate discipline to deal with these new initiatives because it’s the basic framework of compliance that you and I have worked with for 15 years.”
  3. “Most compliance programs just don’t have good frameworks for things like AI or for big data even though we’ve been using that word for a long time.”

Resources

  1. Boards and 3rd Party Risk Oversight
  2. CO Draft AI Rules for Insurance
  3. Miranda Warnings in Corp Investigation
  4. Current whistleblowing landscape
  5. Has the stature of the CCO changed? 
  6. Analysis of the DOJ’s update to the self-disclosure program
  7. Supreme Court considering defunding the CFTC
  8. Trends in state privacy law   
  9. Litigation holds and records retention/Google/DOJ  
  10. Individuals charged – first enforcement action 2023 

Connect with Kristy Grant-Hart on LinkedIn

Spark Consulting

Connect with Tom Fox on Linkedin