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Caremark as a Strategic Framework: Compliance Strategy for Business Executives

In a surprise to no one who has been watching, a group of institutional investors has filed suit against Boeing for another set of Caremark violations. I wrote about this eventuality back last summer around the court case the (then) Department of Justice (DOJ) brought against Boeing for violating its DPA around the 737Max crashes. I was therefore intrigued to see a new article looking at the Caremark Doctrine, entitled Caremark’s Fractured State by Itai Fiegenbaum.

The Caremark Doctrine has long been the bedrock of board-level oversight in corporate compliance, yet its application remains a subject of intense debate. Originally framed as a duty of care, Caremark obligations have since developed into a duty of loyalty, placing an increased burden on directors to monitor corporate compliance proactively. Through the 2018 ruling in Marchand v. Barnhill, the Delaware courts have reinforced that directors can be liable for failures in “mission-critical” areas. However, as this Fiegenbaum explores, the Caremark standard is far from universally applied across U.S. jurisdictions, leaving compliance officers and business executives with an uneven playing field.

Understanding the Caremark framework and its implications for corporate oversight is critical for compliance professionals. This article unpacked the evolution of Caremark, its inconsistent application outside Delaware, and how compliance strategies must adapt to varying levels of director accountability.

I. The Strategic Compliance Takeaways from Caremark’s Evolution

1. Compliance as a Board-Level Obligation

At its core, Caremark establishes that directors must ensure robust compliance systems are in place and actively monitored. This proactive duty means that corporate compliance is not just a legal safeguard but a strategic necessity. Boards that fail to implement adequate monitoring systems—or ignore known compliance risks—face potential liability. In today’s regulatory climate, companies cannot afford a passive approach to compliance oversight.

2. The Expanding Definition of Oversight Risk

Delaware courts have broadened their view of what constitutes a director’s duty under Caremark. The March decision, for example, held that directors overseeing “mission-critical” aspects of a business (such as food safety for an ice cream manufacturer) are presumed to have higher oversight obligations. This shift suggests that compliance programs must be tailored to each company’s core risks. Compliance officers should prioritize risk assessments that align with the company’s industry and regulatory landscape, ensuring that high-risk areas receive enhanced scrutiny.

3. Lessons from the Jurisdictional Divide

While Delaware leads in developing oversight liability, nearly half of U.S. jurisdictions provide directors with broader legal protection, making Caremark-based claims difficult to sustain. In many states, exculpation provisions shield directors from oversight liability unless they act intentionally. This discrepancy underscores the need for compliance teams to be well-versed in jurisdiction-specific director liability standards. Companies incorporated outside of Delaware should not assume they are insulated from oversight risk—regulators and investors are increasingly scrutinizing board-level compliance failures, regardless of legal precedent.

II. Strengthening Compliance Programs in Light of Caremark

1. Building a Proactive Compliance Framework.

Given the heightened expectations of board oversight, companies must establish rigorous compliance frameworks that extend beyond minimum regulatory requirements. A robust compliance strategy should include:

Board-Level Training. Directors must be educated on their Caremark duties and understand their personal liability risks. Compliance officers should facilitate ongoing training on emerging regulatory risks and enforcement trends.

Risk-Based Monitoring. Compliance should not be a one-size-fits-all approach. Companies must identify mission-critical areas and allocate resources accordingly.

Whistleblower and Incident Reporting Systems. Companies must ensure that directors receive timely, credible information on compliance failures. This means strengthening internal reporting mechanisms and providing whistleblower protections are in place.

2. Data-Driven Compliance Monitoring.

The Caremark Doctrine has also emphasized the importance of data-driven oversight. Boards cannot exercise proper oversight without access to meaningful compliance data. Companies must:

  • Leverage analytics to detect anomalies in high-risk areas, such as supply chain transactions, financial reporting, and regulatory disclosures.
  • Implement dashboards that provide directors with real-time compliance insights.
  • Internal audits should be conducted to assess compliance program effectiveness and identify gaps before they escalate into enforcement actions.

III. The Compliance-Board Partnership: Closing the Oversight Gap 

1. Integrating Compliance into Corporate Strategy

One of the most significant lessons from Caremark is that compliance must be embedded into overall business strategy. Boards and executives should move beyond viewing compliance as a reactive function and instead treat it as a key driver of business sustainability. Compliance teams should work closely with legal and operational leadership to ensure that:

  • Compliance is integrated into strategic decision-making, particularly in areas with heightened regulatory risk.
  • Board members actively engage in compliance discussions rather than relying solely on quarterly reports.
  • Directors have direct access to compliance officers and internal audit teams to stay informed about emerging risks.

IV. Mitigating Personal and Corporate Risk

For boards, compliance failures are not just a corporate risk but a personal liability risk. Directors and executives should take steps to protect both the company and themselves by:

  • Ensuring robust documentation of compliance efforts. Regulators and courts expect clear evidence of proactive compliance oversight.
  • Regularly reviewing and updating governance policies. Compliance obligations evolve with regulatory shifts, and boards must stay ahead of these changes.
  • Engaging external compliance experts when necessary. Outside counsel or compliance specialists can provide critical insights, particularly in highly regulated industries.

V. The Future of Caremark: Compliance in an Evolving Legal Landscape 

The Caremark standard will continue to evolve as courts and regulators refine expectations for board oversight. Companies should prepare for:

Stronger enforcement actions against directors for compliance failures in mission-critical areas. This trend is relevant to the healthcare, finance, and technology industries, where regulatory expectations are intensifying.

More aggressive shareholder litigation. Investors increasingly use Caremark claims to hold directors accountable for compliance missteps, particularly in ESG-related areas.

Greater emphasis on cybersecurity and data governance. As regulators focus on data privacy and cybersecurity breaches, boards must ensure they are actively monitoring these risks.

VI. Turning Compliance into a Strategic Asset

For business executives, Caremark should not be viewed solely as a legal doctrine but as a strategic framework for strengthening corporate oversight and resilience. Companies that proactively embrace compliance as a board-level priority will reduce regulatory risk and enhance investor confidence, corporate reputation, and long-term business sustainability.

The key takeaway? Compliance is no longer optional. It is a fundamental component of responsible corporate governance, and boards that fail to adapt face increasing legal, financial, and reputational consequences. Compliance professionals must take the lead in bridging the oversight gap, ensuring that directors are equipped to meet their evolving fiduciary responsibilities in a complex regulatory landscape.

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Compliance Tip of the Day

Compliance Tip of the Day – Boards and Digital Transformation of Compliance

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you’re a seasoned compliance professional or just starting your journey, we aim to provide bite-sized, actionable tips to help you stay on top of your compliance game. Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to keep your organization on the right side of the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

The Board can help lead the digital transformation of compliance.

For more information on the Ethico Toolkit for Middle Managers, available at no charge, click here.

Check out the entire 3-book series, The Compliance Kids, on Amazon.com.

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Compliance Tip of the Day

Compliance Tip of the Day – Compliance Expertise on Board

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you’re a seasoned compliance professional or just starting your journey, we aim to provide bite-sized, actionable tips to help you stay on top of your compliance game. Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to keep your organization on the right side of the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

Just as ever corporate Board of Directors should have a Compliance Committee and a compliance expert on the Board.

For more information on the Ethico Toolkit for Middle Managers, available at no charge, click here.

Check out the entire 3-book series, The Compliance Kids, on Amazon.com.

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Compliance Tip of the Day

Compliance Tip of the Day – Board Compliance Committee

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you’re a seasoned compliance professional or just starting your journey, we aim to provide bite-sized, actionable tips to help you stay on top of your compliance game. Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to keep your organization on the right side of the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

Every corporate Board of Directors should have a Compliance Committee.

For more information on the Ethico Toolkit for Middle Managers, available at no charge, click here.

Check out the full 3-book series, The Compliance Kids, on Amazon.com.

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Compliance Tip of the Day

Compliance Tip of the Day – Compliance Obligation for Boards

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you’re a seasoned compliance professional or just starting your journey, we aim to provide bite-sized, actionable tips to help you stay on top of your compliance game. Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to keep your organization on the right side of the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

Today, we begin considering Board obligations around compliance.

For more information on the Ethico Toolkit for Middle Managers, available at no charge, click here.

Check out the full 3-book series, The Compliance Kids, on Amazon.com.

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Compliance Tip of the Day

Compliance Tip of the Day – Board Questions and Metrics for 3rd Party Risk Management

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you’re a seasoned compliance professional or just starting your journey, we aim to provide bite-sized, actionable tips to help you stay on top of your compliance game. Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to keep your organization on the right side of the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

Today, we consider what questions a Board of Directors should ask a CCO and the types of metrics they should ask for in their role of overseeing the compliance program.

For more information on the Ethico Toolkit for Middle Managers, available at no charge, click here.

Check out the full 3-book series, The Compliance Kids, on Amazon.com.

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Compliance Tip of the Day

Compliance Tip of the Day – CCOs Reporting to the Board

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements. Whether you’re a seasoned compliance professional or just starting your journey, we aim to provide bite-sized, actionable tips to help you stay on top of your compliance game. Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to keep your organization on the right side of the law. Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

Today, we consider what a CCO needs to tell a Board of Directors.

For more information on the Ethico Toolkit for Middle Managers, available at no charge, click here.

Check out the full 3-book series, The Compliance Kids, on Amazon.com.

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Compliance Tip of the Day

Compliance Tip of the Day: TD Bank Lessons Learned: The Board and It’s Duty of Oversight

Welcome to “Compliance Tip of the Day,” the podcast where we bring you daily insights and practical advice on navigating the ever-evolving landscape of compliance and regulatory requirements.

Whether you’re a seasoned compliance professional or just starting your journey, our aim is to provide you with bite-sized, actionable tips to help you stay on top of your compliance game.

Join us as we explore the latest industry trends, share best practices, and demystify complex compliance issues to keep your organization on the right side of the law.

Tune in daily for your dose of compliance wisdom, and let’s make compliance a little less daunting, one tip at a time.

Under the Caremark Doctrine, the Board of Directors has clear duties not to put their head in the sand and engage in conscious indifference.

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Daily Compliance News

Daily Compliance News: September 3, 2024 – The Fictional Company Edition

Welcome to the Daily Compliance News. Each day, Tom Fox, the Voice of Compliance, brings you compliance-related stories to start your day. Sit back, enjoy a cup of morning coffee, and listen to the Daily Compliance News. All from the Compliance Podcast Network.

Each day, we consider four stories from the business world: compliance, ethics, risk management, leadership, or general interest for the compliance professional.

In today’s edition of Daily Compliance News:

  • A Nigerian tech boss fined $250MM for a fictional company. (FT)
  • How much did Stewart Health Care pay its agent? (OCCRP)
  • 9 people have died from a listeria outbreak, so far. (NYT)
  • HP to go after Lynch’s widow. (Reuters)

For more information on the Ethico Toolkit for Middle Managers, available at no charge by clicking here.

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Blog

Bank of America’s Corporate Culture Crisis: Part 4 – A Tale of Metrics and Misalignment: Lessons for Compliance Professionals

Compliance professionals constantly seek to understand how systemic issues within corporate hierarchies can lead to severe consequences. The recent revelations about Bank of America’s (BoA) persistent workplace culture problems are a powerful reminder of compliance’s critical role in safeguarding employees and the organization.

This week, I will explore the BoA failure around workplace culture from various perspectives articulated by the Everything Compliance gang, including Karen Woody, Jonathan Armstrong, Matt Kelly, Karen Moore, and Jonathan Marks. This exploration will include the failure of internal controls, failures by the Board and senior management, culture failures around highly driven, self-selecting employees, and the cultural miasma that is BoA from a perspective from across the pond. In Part 4, we consider a misconnection of metrics. This issue is not merely a question of productivity but a fundamental concern about corporate culture, ethics, and long-term sustainability.

In corporate governance and compliance, aligning business metrics and ethical obligations often defines a company’s culture’s success or failure. The recent Wall Street Journal (WSJ) article about BoA and its investment banking metrics sheds light on a crucial disconnect that compliance professionals must address: the disparity between business performance indicators and employee well-being.

At the heart of the issue is the nature of the metrics used to evaluate success in different industries. In investment banking, the primary focus is often on closing deals. The logic is straightforward: deals drive revenue, and revenue drives the bottom line. This singular focus on deal-making creates an environment where the end justifies the means, potentially overlooking the toll it takes on employees.

Conversely, in law firms, the metric of success is often billable hours. Lawyers are compensated and promoted based on the number of hours they bill, which can lead to a different, yet equally problematic, set of behaviors. Over-inflating hours or working excessive hours becomes the norm because that is the path to career advancement.

Both systems create perverse incentives: investment bankers might underreport hours to avoid raising HR flags, while lawyers might overreport hours to enhance their career prospects. These behaviors highlight a crucial point for compliance professionals: the metrics set at the top of an organization inevitably shape the behavior throughout the company.

One of the first steps in addressing these issues is understanding the available data and how it is used. Compliance professionals must ask themselves, “What data do we have, and how can it be used to monitor and manage risks effectively?” By focusing solely on deal closure, companies are potentially neglecting data related to employee well-being, such as hours worked or stress levels.

In contrast, law firms have systems that track the minutiae of an employee’s workday, from time spent on tasks to keystrokes made during document review. This data is invaluable for billing clients and identifying patterns that may indicate overwork or burnout. Compliance professionals in investment banking could learn from this approach, using technology to track hours worked or monitor workload distribution, ensuring that employees are kept within reasonable limits.

The core issue is more alignment between business metrics and corporate culture risks. Compliance professionals must ensure senior management acknowledges overwork as a significant risk and takes proactive steps to monitor and mitigate it. This involves tracking the traditional success metrics and implementing metrics that reflect the company’s values and culture.

For example, if overwork is recognized as a risk, metrics such as average hours worked, employee turnover rates, and employee satisfaction surveys should be regularly monitored and reported. This dual approach allows a company to pursue business success while ensuring its corporate culture remains healthy and sustainable.

The responsibility of aligning these metrics rests not solely with middle management, compliance officers, or senior management; it extends to the board of directors. The board’s oversight role is crucial in ensuring that the company’s culture is preserved in pursuing financial success. For boards everywhere, the recent scrutiny BoA received in the WSJ article serves as a lesson.

Board members must go beyond the surface level of management reports and delve into the realities of the workplace culture. This requires more than attending board meetings in luxurious settings and listening to pre-prepared presentations. It involves engaging directly with employees at all levels, understanding their challenges, and prioritizing their well-being.

A practical approach could involve the board requiring regular reports on employee well-being metrics, mandating internal audits focused on workplace culture, or even conducting anonymous employee surveys to get an unfiltered view of the corporate environment.

An effective compliance program also hinges on creating a culture where employees feel safe to voice their concerns. A speak-up culture is essential in identifying issues before they escalate into major risks. Management and the board should encourage employees to report inconsistencies between policy and practice and take these reports seriously.

For instance, if employees consistently report working beyond reasonable hours, this should trigger an investigation and subsequent action from the board. Such feedback mechanisms help identify risks and reinforce the company’s commitment to ethical practices.

Lastly, when issues do arise—such as the tragic death of a young employee in the Bank of America case—the board should conduct a root cause analysis. This analysis should not be limited to the immediate cause but should explore deeper systemic issues that may have contributed to the incident.

A comprehensive root cause analysis might reveal that the focus on deal closure at the expense of employee well-being is not an isolated issue but indicative of a broader cultural problem. The board could use this analysis to implement changes across the organization, ensuring that similar incidents do not occur in the future.

The lessons are clear: the metrics that companies use to measure success are powerful drivers of behavior. The challenge for compliance professionals is ensuring that these metrics align with business goals, ethical standards, and employee well-being. This requires a proactive approach, leveraging data to monitor business performance and corporate culture. It also requires a board that is engaged, informed, and committed to understanding the realities of the workplace.

In the end, compliance is not just about preventing legal and compliance risks but about fostering a corporate culture that values integrity, transparency, and the well-being of all employees. By aligning metrics with these values, companies can achieve sustainable success that benefits their bottom line and people.