Tag: compliance training

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Innovation in Compliance

Frictionless and Engaging Compliance Training with Avi Singer

On this week’s episode, Tom’s guest Avi Singer talks about how to make it easier for employees to understand and complete compliance training. Compliance training refers to the process of educating employees on laws, regulations, and company policies that apply to their day-to-day job responsibilities. The goal is for everyone in an organization to have compliance training, and for it to be frictionless for employees to access and complete. 

Avi Singer is the founder and CEO of Showd.me, a company that is helping organizations provide remote and on-demand compliance training solutions, specifically in the healthcare space. He is extremely passionate about highlighting the importance of compliance training, noting that it is often required in order for organizations to comply with regulations. He is described by his colleagues as a “bright professional who can understand complex business solutions and offer creative solutions to problems.” 

 

Here are some key points Tom and Avi talk about:

  • Avi explains how he persuades clients to utilize resources from his company Showd.me to have their employees take its compliance training. 
  • Avi believes compliance training should be easy to understand and pass a quiz on. 
  • The government expects targeted compliance training to address issues like racial sensitivity or harassment, Avi explains to Tom. 
  • Avi highlights the importance of bystander intervention and mandated reporting in potentially harmful situations and the best way to execute it in a clear and nuanced fashion.
  •  If additional training or intervention is required, Avi says, companies should have an HR person who can help address investigations and create policies around compliance.
  • AVI discusses pronoun training, how it should be conducted in order to get the message to the right person, and how to ensure employees are addressed in an appropriate manner.
  • The goal is for everyone in an organization to have compliance training, and for it to be frictionless for employees to access and complete, Avi says.
  • Cost savings can be achieved by reducing liability and risk, as well as by making compliance part of the normal training process.

 

KEY QUOTE:

“You don’t have to be perfect. I think that our training is not like, ‘Hey, you need to know the nuances of harassment or the nuances of what constitutes the mandatory reporter situation or what constitutes abuse’. It’s more like, ‘The law says if you see this going on you have to do something’.” – Avi Singer

 

Resources

Avi Singer | LinkedIn | Twitter 

showd.me 

Categories
31 Days to More Effective Compliance Programs

Day 13 – Podcasting for Compliance Training and Communication

If there is one truism from the practice of law which translates to the practice of compliance, you are only limited by your imagination. This holds in the 360-degree realm of communication in compliance, as communication comes in many forms. Many compliance practitioners will well remember the 2012 Morgan Stanley declination. In this first declination made public, the Department of Justice (DOJ) recognized Morgan Stanley for emailing out 35 compliance reminders to Garth Peterson over seven years. Think about the power of 360 degrees of communication in the context of compliance reminders. Now imagine the power of short ethics and compliance video training clips going out over the same time and the effect it would have on your employees and the regulators.

  1. Podcast Storytelling

Why not tell the story of compliance through a podcast? I call it podcast storytelling, and it can be a powerful tool. Each podcast series is 5-part series and constitutes one story arc. The podcasts are about 10-15 minutes in length. The podcast storytelling series can be a variety of interviews led by a noted podcast host such as the Voice of Compliance, yourself as the Chief Compliance Officer (CCO), or anyone from your organization. It can be an interview with one or more people, or it can be a solo podcast.

A series such as this allows your organization to tell a story more effectively and reach a much larger audience than in any other format; live, audio-video, or in-person. Yet there is another reason you should consider this approach for compliance training and communications. It will provide you with the equivalent of market research and feedback. The number of listeners and downloads will give you a reliable data source for other communications and training.

2. Compliance Department Branded Podcasts

Want another option? How about a fully produced branded podcast series for your internal compliance function? It could be two 25–30-minute episodes per month, with the guest selected by your compliance team. This format allows your corporate compliance function to tell the story of its greatest asset, its people, through interviews. Cannot get out of the country to travel? Still, working remotely? Your branded podcasts allow you to reach your employees as we struggle through the Covid-19 variants. You can use the branded podcast to tell the story of compliance successes in your organization; you can also include other departments to share their successes. As with the podcast storytelling series, it would be done collaboratively with your comms team.

3. Compliance News of the Day

Want to make some short and snappy compliance communications? How about ‘Compliance News of the Day’? Have a daily curated news show of 3-4 compliance stories with a summary of each story and how they relate to a compliance perspective of your organization. Make it fun, so your employees want to check in daily. When the DOJ comes knocking and asks how often you send compliance communications, you can point to your Compliance News of the Day as a great starting point.

As a compliance practitioner, you should strive to bring more storytelling into your compliance messaging, training, and communications. If you put the employee in the shoes of the person they’re watching, they will remember it because they will see how it applies to their lives. Training and communication experiences will last much longer than if you drone over a written policy or show a PowerPoint. Marc Havener has called this “expanding your classroom.” Ronnie Feldman calls this bringing memorable storytelling to your compliance communications and training.

Since your imagination only limits you in compliance, why not use some of that to be creative in your compliance training and communications?

 Three key takeaways:

1. Using podcast storytelling to tell longer, more involved stories about compliance.

2. You can use compliance department-branded podcasts to have ongoing communications about compliance.

3. A Daily Compliance News show will drive engagement.

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31 Days to More Effective Compliance Programs

Day 11 – Tailored and Effective Compliance Training

One of the key goals of any compliance program is to train employees in awareness and understanding of the FCPA and your specific company compliance program and to create and foster a culture of compliance. While it seems axiomatic that compliance training is a mainstay of any best practices compliance program, the conversation around training has evolved over the years. Beginning in the fall of 2016, through the announcement of the FCPA Enforcement Pilot Program, the DOJ began to talk about whether you have determined the effectiveness of your training. This conversation continued with the 2017 Evaluation, which asked, “How has the company measured the effectiveness of the training?” This point has bedeviled many compliance professionals yet is now a key metric for the government in evaluating compliance training. This is not simply measuring training attendance and completion rates. This is true testing effectiveness.

It evolved further in the 2020 Update with the mandate that training must be “truly effective.” Finally, the training must be presented in a language the employees understand, which means in a local language, if the training is outside the US or other non-English-speaking countries. The 2017 Evaluation focused on whether your training was “tailored” for the audience. This added two requirements. The first was to assess your employees for risk to determine the type of training you might need to deliver by risk ranking your employees. Obviously, the sales force would be the highest risk, but others may also be deserving of high-risk training. From this risk ranking, you were required to develop tailored training for the risks those employees face.

What are ‘espresso shots’ of training to help facilitate effective training? Tina Rampino, Associate Managing Director at K2 Integrity, suggests keeping your compliance training segments concise as “shorter, bite-size learning is a trend in training programs.” This means that instead of offering half-day and full-day sessions, break programs into shorter segments of 20 minutes or less, which are easier for participants to absorb – and schedule. Another example is that short cartoons or animated videos can be excellent quarterly reminders. Done properly, they do not feel like an assessment or certainly not a ‘check-the-box’ exercise. The bottom line is that with all training most employees must undergo now and even more so in the continued time of the Covid-19 Omicron Variant, espresso shots give people back a lot of time.

Three key takeaways:

  1. How and why have you tailored your compliance training, and how do you determine its effectiveness?
  2. Try an espresso shot of training.
  3. How is your training presented: both in languages and media?
Categories
Creativity and Compliance

Stay Weird

Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection – all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network.

Ronnie’s company, Learnings and Entertainment, utilizes people’s entertainment devices to consume information in their everyday, non-work lives and apply it to important topics around compliance and ethics. It is not only about being funny. It is about changing the tone of your compliance communications and messaging to make your compliance program, policies, and resources more accessible.

In this episode, Tom and Ronnie discuss why staying weird in your compliance training and communications is important. By staying weird and using your imagination, you will enhance the user experience and improve your employee engagement with training. Ronnie says it all starts with the business case for compliance training and communications, and with the plethora of training and communications all employees are subjected to, you will have better results going forward by keeping the compliance training and communications fresh.

Resources:

Categories
FCPA Compliance Report

Ty Francis on LRN Acquisition of Compliance Learning Solutions

Welcome to the award-winning FCPA Compliance Report, the longest running podcast in compliance. In this special episode, I visit with Ty Francis, the Chief Advisory Officer at LRN. We discuss the just-announced LRN acquisition of the Compliance Learning business unit from Thomson Reuters. The acquisition will further establish LRN’s position as the largest global provider of E&C program management and learning solutions serving over 2,500 companies and tens of millions of learners. It will place LRN literally across every continent, including a larger strategic presence in Asia-Pacific markets. This acquisition also enhances LRN’s capabilities and expertise in the financial services marketplace and will help accelerate several of its vertical market product strategies. Some of the highlights include:

  • How this acquisition allows LNR to bring compliance training to where a customer’s employees are located.
  • How this acquisition will facilitate data-driven compliance.
  • Why a holistic, worldwide scope for compliance learning will be a business positive.
  • How this acquisition will meet the continued growth in the regulatory landscape on a global basis.

Resources

LRN

Categories
Great Women in Compliance

Harper Wells-Training Update

Welcome to the Great Women in Compliance Podcast, co-hosted by Lisa Fine and Mary Shirley. We have not done a training episode in a while so this week we invited Harper Wells, Chief Compliance Officer of Learning Pool, to share her insights as a Compliance expert working for a training company. Harper shares what it’s like being a CCO within a service provider and then takes us on a journey of the latest and greatest elements of training in Ethics and Compliance programs.  Harper and Mary address some considerations on the potentially controversial topic of testing out of Compliance training. We end this episode with some advice and encouragement for non lawyers like Harper, with their eye on the prize for a CCO role.

The Great Women in Compliance Podcast is on the Compliance Podcast Network with a selection of other Compliance related offerings to listen in to.  If you are enjoying this episode, please rate it on your preferred podcast player to help other likeminded Ethics and Compliance professionals find it.  If you have a moment to leave a review at the same time, Mary and Lisa would be so grateful.  You can also find the GWIC podcast on Corporate Compliance Insights where Lisa and Mary have a landing page with additional information about them and the story of the podcast.  Corporate Compliance Insights is a much-appreciated sponsor and supporter of GWIC, including affiliate organization CCI Press publishing the related book; “Sending the Elevator Back Down, What We’ve Learned from Great Women in Compliance” (CCI Press, 2020).

If you enjoyed the book, the GWIC team would be very grateful if you would consider rating it on Goodreads and Amazon and leaving a short review.  Don’t forget to send the elevator back down by passing on your copy to someone who you think might enjoy reading it when you’re done, or if you can’t bear parting with your copy, consider it as a holiday or appreciation gift for someone in Compliance who deserves a treat.

You can subscribe to the Great Women in Compliance podcast on any podcast player by searching for it and we welcome new subscribers to our podcast.

Join the Great Women in Compliance community on LinkedIn here.

Categories
Creativity and Compliance

Lessons from EY Enforcement Action

Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection – all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network. In this episode, Tom and Ronnie continue their short series of provocative statements on compliance training and communications, followed by a discussion. In this episode, Tom riffs on the recently released EY enforcement action and Ronnie chimes in with lessons learned for compliance training and communications.

 Resources:

Ronnie Feldman (LinkedIn)
Learnings & Entertainments (LinkedIn)
Ronnie Feldman (Twitter)

Learnings & Entertainments (Website)

60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches.

Workplace Tonight Show! Micro-learning – a library of 1-10-minute training and communications wrapped in the style of a late-night variety show that explains corporate risk topics and why employees should care.

Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with more engaging delivery.

Tales from the Hotline – check out some samples.

Categories
Creativity and Compliance

Is It OK to Laugh at Work?

Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection – they all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network. In this episode, Tom and Ronnie continue their shorts series on provocative statements on compliance training and communications, followed by discussion. In this episode, Ronnie riffs on the question is it OK to laugh at work? Highlights include:

o   Common excuses for not doing things creatively.
§  we’re a conservative company
§  we take the issues very seriously
§  it doesn’t fit our culture
§  my boss doesn’t have a sense of humor
§  we’re global
o   How to build a business case because entertainment and learning is more effective.
§  emotional connections
§  memory and recall
§  stands out in a noisy environment
§  It open people up
§  It helps increase airtime and exposure
o   The Fun Theory
o   Other examples in life

Resources:

Ronnie Feldman (LinkedIn)
Learnings & Entertainments (LinkedIn)
Ronnie Feldman (Twitter)

Learnings & Entertainments (Website)

60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches.

Workplace Tonight Show! Micro-learning – a library of 1-10-minute trainings and communications wrapped in the style of a late-night variety show, that explains corporate risk topics and why employees should care.

Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with a more engaging delivery.

Tales from the Hotline – check out some samples.

Categories
Creativity and Compliance

Do We Really Have to do E&C Training?

Where does creativity fit into compliance? In more places than you think. Problem-solving, accountability, communication, and connection – all take creativity. Join Tom Fox and Ronnie Feldman on Creativity and Compliance, part of the award-winning Compliance Podcast Network. In this episode, Tom and Ronnie continue their short series of provocative statements on compliance training and communications, followed by a discussion. In this episode, Ronnie pitches today’s question to Tom on is ethics and compliance training is required? Highlights include:

·      Is E&C training required by law?

·      Why doesn’t E&C training work?

·      Why not spend your time doing things that help?

·      How E&C training can promote speak-up culture.

·      Why E&C training provides tools and resources.

·      How E&C training gets leadership involved.

Resources:

Ronnie Feldman (LinkedIn)
Learnings & Entertainments (LinkedIn)
Ronnie Feldman (Twitter)

Learnings & Entertainments (Website)

60-Second Communication & Awareness Shorts – A variety of short, customizable, quick-hitter “commercials” including songs & jingles, video shorts, newsletter graphics & Gifs, and more. Promote integrity, compliance, the Code, the helpline and the E&C team as helpful advisors and coaches.

Workplace Tonight Show! Micro-learning – a library of 1-10-minute training and communications wrapped in the style of a late-night variety show that explains corporate risk topics and why employees should care.

Custom Live & Digital Programing – We’ll develop programming that fits your culture and balances the seriousness of the subject matter with more engaging delivery.

Tales from the Hotline – check out some samples.

Categories
Compliance Into the Weeds

Unintended Consequences of CCO Certifications

Compliance into the Weeds is the only weekly podcast that takes a deep dive into a compliance-related topic, literally going into the weeds to more fully explore a subject. In this episode, we take a deep dive into some of the unintended consequences of CCO certifications as required by the Department of Justice.  Highlights include:

·      What happened to reasonable and proportional?

·      What about control override?

·      What is the purpose of compliance training?

·      What is effective compliance training?

·      Is compliance training complimentary to compliance training effectiveness?

Resources

Matt in Radical Compliance